Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Technical Support engineer - DSC APO

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in SAP SCM APO. It outlines roles in delivery centers, supply chain optimization, and required skills like S4 HANA and Supply Network Planning.

Procurement Sourcing Professional - Brasil

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

The text describes a job opening for a Strategic Sourcing Professional in Latin America, outlining responsibilities such as developing procurement strategies, managing supplier relationships, and collaborating with cross-functional teams. It specifies required qualifications including language proficiency, educational background, and experience in procurement processes.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and impactful work. Responsibilities include software development, problem-solving, and Agile learning, with requirements for technical expertise in Microsoft technologies and BPM tools.

Microwave Design Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 11, 2025

IBM is seeking a quantum design engineer to develop advanced microwave circuits for quantum computing systems, requiring expertise in RF filter design, EM modeling tools, and superconducting circuits. The role emphasizes collaboration with multidisciplinary teams and proficiency in tools like Ansys HFSS and Keysight ADS.

Technical Support Professional

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This job posting describes a remote support engineer role requiring Linux storage and Kubernetes expertise, with responsibilities including customer support, troubleshooting, and collaboration. It outlines educational requirements, technical skills, and preferred experience in specific technologies.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 11, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration with open-source projects and career growth. The role involves developing features for DataStax AI PaaS, integrating technologies like OpenSearch and Cassandra, and contributing to community-driven projects.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise in SAP CPI, configuration management, communication skills, and flexibility across time zones. It specifies educational qualifications and experience in software development, testing, and data migration activities.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth through strategic initiatives. The position requires skills in sales, technology, and relationship management, with travel involved.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job posting outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth. It details responsibilities like market research, client relationship management, and proposal preparation, along with required qualifications and skills.

Thermal Lab Tech Apprentice

Company: IBM

Location: HOPEWELL JUNCTION, US

Posted Dec 11, 2025

The text describes an IBM apprenticeship program offering hands-on experience, mentorship, and career growth opportunities. It emphasizes learning, innovation, and professional development through structured training and collaboration with experienced engineers.

Application Developer-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 11, 2025

This text describes a consulting role at IBM focusing on client collaboration, technical innovation, and expertise in hybrid cloud and AI solutions. It outlines responsibilities involving mobile solution design, automation, and agile development, along with required and preferred technical skills in Ansible, scripting, and cloud technologies.

Software developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 11, 2025

The role involves developing high-quality software solutions within a collaborative team, utilizing various technologies and Agile principles. Opportunities for growth and innovation are emphasized, with a focus on problem-solving and continuous learning.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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