Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 11, 2025

This text describes a senior consulting role at IBM with opportunities for professional growth, technical expertise in ETRM systems, and leadership responsibilities. It emphasizes collaboration with clients, strategic solution leadership, and team management within IBM's global delivery centers.

SAP Technical Support – Fiori

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and expertise in SAP technologies. The position offers impactful work with strategic partners and technical development opportunities.

SAP S/4HANA Order-to-Cash Consultant

Company: IBM

Location: Zagreb, HR

Posted Dec 11, 2025

This text describes a managing consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, career growth opportunities, and professional development. It highlights required expertise in SAP implementation, agile methodologies, and cross-functional teamwork, while presenting the role as impactful and intellectually stimulating.

Business Analyst - ADM

Company: IBM

Location: Roma, IT

Posted Dec 11, 2025

This text promotes an IBM Consulting career emphasizing innovation, collaboration, and growth opportunities. It highlights working with global clients, leveraging technology platforms, and fostering creativity through continuous learning. The role involves business analysis, project management, and technical expertise in IT solutions.

SAP Consultant FSCM TRM Cash & Liquidity

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology expertise.

SAP Basis consultant

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a career in IBM Consulting focused on SAP HANA systems, emphasizing collaboration with clients, technical expertise, and opportunities to drive innovation. It outlines responsibilities like system implementation, optimization, and migration, along with required skills and educational qualifications.

Back-end Developer Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes an IBM internship opportunity focusing on Product Engineering support, requiring skills in programming, computer architecture, and problem-solving. It highlights the chance to work on complex mainframe projects and collaborate with clients, emphasizing innovation and technical challenge.

Record to Report Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 11, 2025

This job description highlights a role in IBM Consulting focusing on financial operations, client collaboration, and innovation. Responsibilities include journal entries, reconciliations, and process improvements. Required skills include accounting knowledge and advanced Excel proficiency.

Principal Software Engineer, HashiCorp Terraform Enterprise

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a senior technical leadership role at IBM focusing on scalable cloud solutions, architectural guidance, and enterprise-level innovation. The position emphasizes strategic direction, operational resilience, and expertise in distributed systems and security.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in BPM tools, and requirements for Appian experience and database knowledge.

Consultor SAP - Cloud Integration (CPI/BTP)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a SAP DeveloperConsultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in cloud integration, and opportunities to drive innovation through strategic partnerships and technology platforms.

Technology Partner Specialist

Company: IBM

Location: Zurich, CH

Posted Dec 11, 2025

The text outlines the role of an IBM Sell Technology Partner Specialist, detailing responsibilities such as cultivating partner relationships, driving revenue growth, and collaborating on strategic planning. It lists required education, technical expertise, and skills in sales strategies, project management, and IBM technology understanding.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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