Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Enablement Manager

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.

Senior Golang Software Engineer

Company: Nearform

Location: Ireland

Posted Dec 10, 2025

A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.

Principal Data Scientist

Company: Gradient AI

Location: USA

Posted Dec 10, 2025

Gradient AI is seeking Principal Data Scientists to revolutionize insurance through AI-powered solutions, offering competitive compensation, flexible work arrangements, and opportunities to impact healthcare innovation. The role involves developing predictive models, collaborating with cross-functional teams, and leveraging extensive health data to enhance underwriting and patient care.

Senior Software Engineer - Claims Engine & Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.

Senior Manager - Technical Revenue Accounting

Company: Twilio

Location: USA

Posted Dec 10, 2025

This job posting seeks a Senior Manager Technical Revenue Accounting at Twilio, requiring expertise in ASC 606 compliance, cross-functional collaboration, and leadership of complex accounting processes. The role involves managing revenue recognition policies, mentoring teams, and ensuring audit readiness. Qualifications include a bachelor's degree, 8+ years of technical accounting experience, and strong analytical skills. The position offers competitive pay, benefits, and remote work flexibility with potential for equity participation.

Manager - Product Marketing

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.

Design Engineer

Company: Vercel

Location: USA

Posted Dec 10, 2025

Vercel seeks a Senior/Staff Design Engineer to enhance user experiences and drive growth. The role offers competitive compensation, remote flexibility, and opportunities to innovate. The company emphasizes inclusivity and collaboration across teams.

Major Account Executive

Company: GitLab

Location: EMEA,Europe,Germany

Posted Dec 10, 2025

This job description outlines a Major Account Executive role at GitLab, focusing on managing complex customer relationships, leading sales processes, and developing strategic account plans. The position requires consultative selling skills, cross-functional collaboration, and expertise in DevSecOps platforms. It emphasizes building long-term partnerships, driving product adoption, and working in an all-remote environment.

Provider Marketing - Acquisition Associate II

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description outlines a role focused on provider acquisition and marketing operations, requiring collaboration with cross-functional teams, campaign management, and data-driven optimization. The position offers hybrid or fully remote work arrangements with a competitive salary range based on location and experience.

Senior Manager - Professional Services, Technical Program Management - AMER

Company: GitLab

Location: USA

Posted Dec 10, 2025

This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.

Director of Strategic Accounts - Acquisition

Company: Udacity

Location: USA

Posted Dec 10, 2025

This job description highlights a strategic sales role at Udacity, focusing on enterprise client acquisition and growth. It emphasizes experience in enterprise sales, consultative approaches, and a dynamic startup environment.

Firefox OS Integration: Windows Senior Software Engineer

Company: Mozilla

Location: Canada

Posted Dec 10, 2025

Mozilla, a nonprofit-backed tech company, has shaped the internet for 25 years by focusing on privacy, security, and open-source innovation. They seek contributors to enhance Firefox and other projects, emphasizing collaboration and diversity.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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