Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Quality Engineer-Data

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting's delivery centers, emphasizing technical expertise, innovation, and collaboration skills. It lists required qualifications like SQL and Azure Databricks experience, along with preferred communication abilities.

[製造・流通領域] Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights opportunities for career growth and collaboration with IBM's technologies to drive customer transformation. The role involves strategic planning, project management, and innovative solutions across various industries. Required expertise includes project leadership and IT system design, with preferred experience in stakeholder engagement and large-scale team management. The position emphasizes creativity, problem-solving, and leadership in delivering value through IBM's technology portfolio.

Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and growth opportunities. The role involves working with global clients, leveraging IBM technology, and contributing to impactful projects through technical expertise and continuous learning.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients on hybrid cloud and AI projects, growth opportunities, technical expertise in SAP integration, and the impact of innovative solutions. It highlights career development, industry expertise, and the importance of strategic SAP solutions.

Product Manager - HashiCorp Platform Team

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description highlights a Product Manager role at HashiCorp Cloud, focusing on scale and performance engineering. The position involves leading strategy, collaborating with cross-functional teams, and ensuring reliable cloud solutions for enterprise customers. It emphasizes innovation, technical expertise, and impactful contributions to global cloud operations.

Web Analyst Web Data and Analytics

Company: Best Egg

Location: Remote / Flexible

Posted Dec 23, 2025

Best Egg is a market-leading financial platform focused on building financial confidence through innovative solutions and tools. The company is acquiring Barclays to expand its resources and global reach, offering competitive benefits, growth opportunities, and a collaborative culture. The role of a Web Analyst involves data analysis, reporting, and supporting business strategies with tools like Tealium and Mode.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 23, 2025

The text describes a role at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities in testing automation and required technical expertise, presenting the opportunity as impactful and development-oriented.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving IT infrastructure, AWS cloud services, and DevOps tools. Requirements include a bachelor's degree, 3+ years of experience in Python/Java/AWS, and expertise in Kubernetes, Docker, and scripting. Preferred qualifications involve cloud environment tools and application servers.

HR Advisor with Spanish

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines the role of an HR Advisor Contact Center specialist with responsibilities in HR support, problem-solving, and teamwork. The position requires strong communication skills in Spanish and English, adaptability, and a focus on client needs.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text describes a career role at IBM Consulting emphasizing global collaboration, client relationships, technical expertise, and career growth opportunities. It highlights responsibilities involving financial operations, process improvement, and leadership development within a supportive ecosystem.

Data Engineer-Data Platforms - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and global impact. It highlights roles in hybrid cloud and AI, technical expertise, and professional growth with competitive benefits.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Kolkata, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in SAP implementations, project leadership, and collaboration with clients. It requires a bachelor's degree, SAP functional experience, and skills in configuration, testing, and system solutions.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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