Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Human Resources Professional - Armonk, NY

Company: IBM

Location: Armonk, US

Posted Dec 23, 2025

IBM HR seeks passionate professionals to drive transformative change through roles in recruitment, benefits, talent management, and more. The position offers growth opportunities, collaboration with global experts, and a focus on creating positive workplace cultures while leveraging technology and innovation.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 23, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives with global clients. The position involves BPO project delivery in Japan, requiring Japanese language skills (JLPT N1) and Microsoft Office proficiency. Responsibilities include executing business processes across accounting, human resources, and procurement, with emphasis on collaboration and innovation.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing collaboration, innovation, and growth opportunities. It highlights technical expertise in SAP and integration tools, along with client-focused problem-solving and long-term career development.

HR Advisor with German

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a HR Advisor role at IBM Consulting, emphasizing collaboration, client relationships, and career growth opportunities. It outlines responsibilities like handling HR inquiries, resolving issues, and supporting client needs through teamwork and technology. The role requires strong communication skills in German and English, adaptability, and a focus on client satisfaction.

Application Architect-ServiceNow

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This role involves collaborating with clients on hybrid cloud and AI projects using IBM technology, fostering innovation, and requiring expertise in ServiceNow and integration tools.

IBM SW Automation Brand Sales Specialist

Company: IBM

Location: Hong Kong, HK

Posted Dec 23, 2025

This job description highlights IBM's Software Solutions Brand Sales role, emphasizing technical expertise in automation solutions, client collaboration, and career growth opportunities. It promotes a supportive culture focused on innovation and making a global impact through digital transformation.

Senior Network Engineer - SDWAN

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 23, 2025

IBM Finance & Operations drives efficiency and innovation. The role involves network design, security, and collaboration with global teams. Required skills include SDWAN, BGP, and automation. IBM offers career growth and a dynamic environment.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles involving hybrid cloud/AI solutions, technical expertise, and delivering impactful results through strategic partnerships and industry expertise.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and professional growth. It highlights working with clients on hybrid cloud and AI solutions, long-term relationships, and the role of consultants as trusted advisors. Required skills include Workday HCM certification and experience in talent performance modules.

Junior Mainframe z/OS Technical Specialist

Company: IBM

Location: Petach Tikva, IL

Posted Dec 23, 2025

This job description outlines a zOS specialist role involving maintenance of mainframe systems, collaboration with teams, and technical expertise in IBM environments. It lists required skills, preferred qualifications, and responsibilities related to system operations and infrastructure support.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The text describes a career in IBM Consulting focusing on long-term client relationships, digital transformation, and professional growth opportunities. It highlights collaboration with global clients, strategic technology platforms, and a culture of innovation and learning.

Storage Developer

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

The text highlights IBM's role in infrastructure innovation, emphasizing collaboration, growth-oriented culture, and technical expertise requirements for a Storage Security Developer position. It showcases opportunities for career development and emphasizes the importance of problem-solving skills in a dynamic technological environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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