Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

This text describes a senior technical role at IBM emphasizing leadership in innovation, problem-solving, and strategic decision-making. It outlines responsibilities such as defining system architectures, driving organizational change, and collaborating on AI solutions. The role requires advanced technical skills in AI/ML, strong communication abilities, and experience with cloud platforms.

Production Operator

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 23, 2025

The text describes IBM's Infrastructure & Technology division, highlighting their role in critical systems and solutions. It outlines a Production Operator's responsibilities, required skills, and the company's supportive culture emphasizing innovation and career growth.

Package Consultant-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines role responsibilities, required skills, and the importance of consultative expertise to achieve business results.

Application Developer-Cloud FullStack

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 23, 2025

IBM Consulting offers career opportunities focused on client collaboration, cloud and AI innovation, and professional growth. The role involves developing cloud applications, working with senior teams, and leveraging DevOps tools to drive impactful solutions.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It highlights opportunities for professional growth, technical expertise, and impactful project delivery across industries.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description outlines an Associate Infrastructure Specialist role at IBM, focusing on technical expertise in cloud computing and infrastructure support across various industries. Responsibilities include defining technical architecture, system configuration, and mentoring, with requirements emphasizing AWS experience and cloud service provider knowledge.

IBM Internship SAP Success Factors

Company: IBM

Location: Bucharest, RO

Posted Dec 23, 2025

IBM Consulting offers career growth through client collaboration and innovation. The SAP SuccessFactors internship provides hands-on experience in HR systems and cloud applications, emphasizing skills development and teamwork.

Data Scientist (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights the role of a Data Scientist in solving complex problems using advanced tools and technologies, along with required skills in mathematics, programming, and cloud platforms.

Advanced AI Retrieval Research- MSC-PHD- Student Position- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes an IBM Research role focusing on AI agent retrieval innovations, emphasizing collaboration with senior researchers, technical expertise in AI/LLM systems, and opportunities for growth in cutting-edge technology development.

Package Consultant-SAP FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights IBM's focus on innovation, skill development, and collaborative problem-solving in a supportive work environment. It emphasizes opportunities for growth, technical expertise, and contributions to client success through advanced technology integration.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in software development, collaboration, and technical skills. The position emphasizes innovation, stakeholder engagement, and proficiency in technologies like GoLang, microservices, and cloud platforms.

Industry Consultant-Industry.Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in fraud management and enterprise solutions. Responsibilities include designing rules, coding, and testing platforms, with requirements of a bachelor's degree, 23 years of experience, and proficiency in Java and web technologies.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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