Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

The text describes a senior technical leadership role at IBM emphasizing innovation, strategic problem-solving, and impactful organizational change. It highlights responsibilities such as defining system architectures, leading technical decisions, and driving business outcomes through advanced analytics and technology adoption. Required expertise includes Databricks ecosystem proficiency, data governance, and consulting leadership skills with a focus on delivering measurable business results.

Industry Consultant-Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in innovation centers, responsibilities like designing rulesets and testing platforms, and requirements including 23 years of experience with NICE Actimize and Java technologies.

Market Counsel (General Counsel), IBM Australia/ New Zealand

Company: IBM

Location: SYDNEY, AU

Posted Dec 23, 2025

This text describes a senior legal role at IBM with opportunities to influence business strategy, ensure compliance, and drive innovation through global collaboration. It highlights career growth, leadership responsibilities, and the importance of balancing legal risk with strategic objectives in a dynamic environment.

Delivery Consultant - zLinux

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes a career at IBM Technology Expert Labs, emphasizing collaborative innovation, career growth, and impactful problem-solving for clients. It highlights technical expertise, cross-functional teamwork, and opportunities to work on complex projects with global teams.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This job description outlines a role focused on IT infrastructure and AWS cloud services, requiring expertise in Python, Java, Kubernetes, and DevOps tools. It specifies educational qualifications, technical skills, and preferred experiences in cloud environments and application servers.

Industry Consultant-Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in fraud management and enterprise solutions, requiring a bachelor's degree, Java technologies experience, and knowledge of UI development and web services.

Internship Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration, innovation, and professional growth. It outlines responsibilities involving technical expertise, client support, and skill development, while highlighting the company's focus on long-term career development and technological advancement.

Package consultant Intern - Commerce Transformation

Company: IBM

Location: Islamabad, PK

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities involving digital experience design, Adobe tools, and teamwork, while highlighting required skills and preferred experiences in technology and customer journeys.

Visual Design

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and client impact. Responsibilities include designing user experiences, working with cross-functional teams, and leveraging AI technologies. The role offers growth opportunities and a supportive culture.

Government and Policy Affairs Manager

Company: IBM

Location: CANBERRA, AU

Posted Dec 23, 2025

The text describes IBM's Legal Regulatory Affairs role, emphasizing innovation, integrity, and global collaboration. It outlines responsibilities involving government relations, policy influence, and supporting business growth through technology and compliance. Required qualifications include a bachelor's degree and expertise in government relations, with preferred skills in policy development and IT trends.

Senior MM Consultant (5+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global clients. It highlights opportunities to work with industry visionaries, deliver high-quality SAP solutions, and drive innovation through hybrid cloud and AI initiatives. The role emphasizes strategic problem-solving, technical expertise, and professional growth across diverse industries.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves collaborating with global clients to drive digital transformation using agile methods and AI. It emphasizes long-term growth, innovation, and impactful solutions through strategic partnerships and technology platforms.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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