Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Program Manager, Inside Schools

Company: The New School

Location: New York, NY

Posted Jul 31, 2025

Bachelor’s degree or Master’s degree in public policy, education, social science, or related field. Lead the planning, coordination, and implementation of…

Member Service Representative (Bilingual Mandarin or Cantonese)

Company: Medix

Location: New York, NY

Posted Jul 31, 2025

Handle high-volume inbound calls (approx. 60/day) from members and providers. Member Service Representatives are cross-trained for calls, emails, and chat.

Senior Business Analyst - Media

Company: Tandym Group

Location: New York, NY

Posted Jul 31, 2025

Collaborate with stakeholders from field operations to senior executives. This role will focus on operational and editorial analysis contributing to the rollout…

Project Manager, Employee Engagement (NY or SF)

Company: Gap

Location: New York, NY

Posted Jul 31, 2025

Manage in store execution of employee initiatives through effective programs, tools and resources that are relevant, engaging and inspiring for field employees.

Senior Manager, Software Engineering, iOS

Company: Capital One

Location: New York, NY

Posted Jul 31, 2025

Develop iOS client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

High Touch Operations Manager

Company: Experis

Location: New York, NY

Posted Jul 31, 2025

Maintains a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, chat, video…

Registered Nurse - Cath Lab or ER Experience Necessary

Company: Vascular Centers of America

Location: New York, NY

Posted Jul 31, 2025

Licensure: Active RN license in New York State. As a full time RN, you’ll play a critical role in supporting patient safety, comfort, and recovery while working…

Commercial Cleaner

Company: Sophia cleaning

Location: New York, NY

Posted Jul 31, 2025

The ideal candidate will play a crucial role in maintaining cleanliness and sanitation in various environments, ensuring a welcoming atmosphere for guests and…

Union Security Officer I - 1209 DeKalb

Company: Greystar Real Estate Partners LLC

Location: Brooklyn, NY

Posted Jul 31, 2025

The Union Security Officer I will monitor and patrol the interior and exterior of the building premises for the purpose of protecting the safety and property of…

Part Time Sales Associate, Google Store Retail Chelsea

Company: Mosaic

Location: New York, NY

Posted Jul 31, 2025

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field…

Senior Information Security Analyst/Penetration Tester

Company: GloComms

Location: New York, NY

Posted Jul 31, 2025

Support the upkeep and optimization of existing security technologies, including antivirus platforms, SIEM tools, network access controls, and endpoint…

Staff Data Scientist

Company: Intuit

Location: New York, NY

Posted Jul 31, 2025

Contribute to and help refine a data science roadmap aimed at driving product funnel optimization and scalable growth initiatives.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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