Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

TPN home infusion Pharmacist

Company: Pharmko

Location: Lawrence, NY

Posted Oct 17, 2025

Current, active Pharmacy license as granted by the State Board of Pharmacy. (a) At least one 1 year experience in a clinical pharmacy setting or residency, (b)…

Multi-Cloud Solutions Architect

Company: Apple

Location: New York, NY

Posted Oct 17, 2025

In this role, you will help Apple engineering teams design and implement solutions for complex technical challenges.

Plumber

Company: Brooklyn Navy Yard Development Corp

Location: Brooklyn, NY

Posted Oct 17, 2025

Valid driver’s license required. NYC DEP certification for Backflow Prevention testing/repair preferred. Maintain RPZ backflow preventers to comply with DEP…

Accountant 3

Company: Stanford University

Location: Redwood City, CA

Posted Oct 16, 2025

Define requirements, develop, and implement complex test cases, perform testing and analyze results. You can identify and resolve unique issues with substantial…

Industrial Electrician – Honeoye Falls, NY

Company: Summit Service Solutions

Location: New York State

Posted Oct 16, 2025

To qualify, we require you to have a minimum of 4 years of industrial electrical experience, a valid driver’s license, and reliable transportation.

Manager, Copy

Company: Macy’s

Location: New York, NY

Posted Oct 17, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Cross-Functional Collaboration – Builds trust and…

Managing Director NYC Properties and Development

Company: Confidential

Location: Manhattan, NY

Posted Oct 17, 2025

Experience with databases and digital marketing tools such as WordPress and social media management is preferred. Job Types: Full-time, Permanent.

Sales Assistant

Company: Confidential

Location: Culver City, CA

Posted Oct 17, 2025

Respond to customer inquiries and resolve concerns with a calm, courteous, and professional approach that builds long-term loyalty. High school diploma or GED.

Senior Software Engineer, Full Stack (JavaScript, Node)

Company: Capital One

Location: New York, NY

Posted Oct 16, 2025

Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.

Office Admin / Assistant Project Manager

Company: Brooklyn Millwork

Location: Brooklyn, NY

Posted Oct 16, 2025

Serve as the first point of contact for all incoming calls, emails, and inquiries. Ensure all project-related files (drawings, submittals, change orders, field…

Automotive Service BDC Representative

Company: BRAM

Location: New York, NY

Posted Oct 16, 2025

We are looking for an experienced, Service BDC Representative that will be responsible for handling scripted and unscripted inbound and outbound calls, and…

Applied Scientist

Company: Apple

Location: Culver City, CA

Posted Oct 16, 2025

The role involves building end-to-end ML pipelines, developing AI tools and APIs, and collaborating closely with engineering, product, and marketing partners to…

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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