Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Lead - Account Management (SME)

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland is looking for a leadership-oriented and self-motivated individual to join their team as a Senior Manager. The role involves handling support issues from Nessus customers, utilizing the Tenable Salesforce instance, and channeling customer feedback into Product Management and Research & Development. The ideal candidate should have a Bachelor's or Associate's degree, minimum of 2 years of experience in supporting a tech program or IT industry, and strong knowledge of networking, Linux/Unix, macOS, Windows administration, and patch deployment. They should also have a customer-oriented approach, time management skills, and the ability to build trust and rapport with team members.

Account Executive, Enterprise Japan

Company: Coupa Software

Location: Other US Location

Posted Jan 31, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for efficient and profitable business decisions. The company values innovation, collaboration, and global impact. As an Enterprise Account Director, one drives growth by prospecting and closing opportunities within strategic accounts, targeting new logo prospects, and building relationships with key decision-makers. The role requires a consistent track record of exceeding sales quota, proven experience in selling to C-level executives, and strong organizational skills. Fluency in Japanese is a plus.

R&D Project Manager

Company: Advanced Navigation

Location: Other US Location

Posted Jan 31, 2025

Advanced Navigation is a global leader in AI robotics and navigation technology, with applications across land, air, sea, and space. The company's innovative products include Hydrus, an underwater robot for ocean restoration, and navigation systems for autonomous race cars and trucks. They also assist in farming automation and research, and offer a cloud-based drone management platform for beach patrols and shark tracking. Advanced Navigation is currently seeking a highly organized and technically-minded R&D Project Manager to lead complex projects and deliver new technologies to market. The role involves managing multidisciplinary teams, liaising with customers and partners, and ensuring project success. Benefits include a competitive salary, professional development opportunities, and a supportive work environment in Sydney's CBD.

General Manager (Squad Manager/ Country Manager)

Company: Catena Media

Location: Other US Location

Posted Jan 31, 2025

The General Manager is expected to take ownership of the profit and loss statement for an assigned product, develop and implement strategies to maximize revenue and profitability, lead a diverse team, manage the budget, identify growth opportunities, set clear metrics, ensure accountability, drive initiatives, provide regular reports, stay updated with industry trends, collaborate with peers, manage team performance, and possess relevant education, industry experience, strategic leadership, team leadership, cross-functional collaboration, financial management, SEO expertise, and analytical skills. The role can be remote or within a global office, requiring flexibility with working hours and periodic global travel.

R&D Credit - Tax Manager

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a forward-thinking, full-service accounting firm that prioritizes its people and community. They offer comprehensive assurance, tax, and consulting services to businesses worldwide. With 15 office locations across the US, they serve diverse industries, including technology, life sciences, and manufacturing. The RampD Tax Credit Manager role involves managing active RampD studies, providing strategic consultation, and working with IRS examinations. The ideal candidate should have 9+ years of public accounting experience, a Bachelor's degree in Accounting or Tax, and proficiency in Microsoft Excel and RampD Credit automation software.

Resource Manager

Company: Connor Group

Location: Other US Location

Posted Jan 31, 2025

Connor Group, a professional services firm led by Big 4 alumni and industry executives, offers complex business solutions including Accounting Advisory, Digital Solutions, Financial Operations, IPO, M&A, and Managed Services. The role of Partner/Director Resource Coordination involves managing resource allocation for over 100 employees, driving scheduling processes, and coordinating with leadership teams. Key responsibilities include proposing project teams, monitoring team utilization, and maintaining a skills database. The ideal candidate should have strong MS Office skills, initiative, and excellent communication abilities. Connor Group values diversity, fosters a collaborative culture, and invests in employee growth and well-being.

IT Service Desk Senior Administrator (Subject Matter Expert)

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a leading California-based accounting and consulting firm, recognized as one of the Best Places to Work in the Bay Area. The firm offers comprehensive assurance, tax, and consulting services to global clients, with a focus on client satisfaction and employee well-being. BPM India, a subsidiary of BPM LLP, serves emerging and midcap businesses, high-net-worth individuals, and public reporting companies across various industries. The Senior Administrator/SME role on the user engagement team involves providing excellent customer service, managing IT operations, and ensuring proper user system operation for end-users to accomplish business tasks. The role requires strong technical knowledge, experience in managing IT services, and the ability to work in different shifts across time zones.

Data Analyst | SQL, Tableau & Power BI

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in business and digital transformation, is seeking a Data Analyst with expertise in CRM systems and sales operations. The role involves collecting, processing, and analyzing data to support business decisions, collaborating with cross-functional teams, developing dashboards and reports, and presenting findings to stakeholders. The ideal candidate should have proficiency in sales data analysis, Tableau, SQL, Excel, process mapping, and strong analytical and communication skills.

Customer Success Specialist with German and English

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Customer Success Specialist for a new service center in Bulgaria. The role involves sales order creation, customer portal maintenance, query handling, dispute resolution, and MIS reporting. The ideal candidate should have excellent German and English language skills, strong analytical skills, order management experience, and the ability to work with high agility and attention to detail. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, on-the-job training, and opportunities for professional development.

Junior Account payable with English and German

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Junior Account Payable professional for a new service center in Bulgaria. The role involves invoice processing, statement reconciliations, and handling blocked resolutions. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, and world-class on-the-job training. The ideal candidate should have excellent German and English language skills, previous customer service or sales experience is an advantage, and a passion for excellence in customer care.

Senior Mobile Security Engineer

Company: UL Solutions

Location: Other US Location

Posted Jan 31, 2025

The job description outlines a role in Application Security Vulnerability Analysis and Penetration Testing, requiring 35 years of experience. The role involves leading reverse engineering on Mobile Applications, vulnerability analysis, penetration testing, and assessment techniques. It also includes skills in technical report writing, attending training workshops, and sharing knowledge through internal and external trainings. The candidate should have a university degree in Computer Science or similar, and a good understanding of mobile platform environments, coding languages, networking protocols, and microcontroller architecture.

Technical Support Engineer

Company: Coupa Software

Location: Other US Location

Posted Jan 31, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for efficient and profitable business decisions. The company values innovation, collaboration, and global impact. The role of a Technical Support Engineer involves providing second-level support, understanding customer businesses, handling escalations, and contributing to knowledge base development. The ideal candidate should be a fast learner, self-motivated, and have at least 5-7 years of enterprise support experience. Coupa is an equal opportunity employer celebrating diversity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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