Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Backend Engineer – Philippines

Company: Horangi Cyber Security

Location: Other US Location

Posted Jan 27, 2025

Bitdefender, a leading cybersecurity company, is seeking motivated backend software engineers to join their high-growth B2B SaaS team. The role involves designing and building cloud-based services for processing and analyzing real-world cloud data to identify security vulnerabilities and risks. The ideal candidate should have a strong interest in cloud technology, experience with AWS and serverless technologies, and proficiency in Python. The role requires participation in all phases of the software development life cycle using Agile Scrum methodology, designing event-driven services, and optimizing backend data processing services. Bonus points for AWS/GCP certifications, Golang experience, NoSQL experience, and relevant information security certifications.

Head of Customer Experience (EE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Assistant Manager, Finance - GL Reporting

Company: CARSOME

Location: Other US Location

Posted Jan 27, 2025

The job description outlines a finance role that involves managing day-to-day operations, preparing monthly journals, reconciling accounts, leading month-end closing, analyzing financial reports, providing support to regional offices, reviewing processes for improvement, overseeing year-end audits, and supporting staff development. The ideal candidate should have a Bachelor's degree in accounting or finance, at least 5 years of related experience, excellent analytical skills, proficiency in MS Excel, a problem-solving attitude, and the ability to work in a fast-paced environment.

Software Engineer – Philippines

Company: Horangi Cyber Security

Location: Other US Location

Posted Jan 27, 2025

Bitdefender, a leading cybersecurity company, is seeking motivated software engineers to join their APAC engineering team. The role involves designing and building product features for cutting-edge security technologies, from endpoint security to cloud application protection. The ideal candidate should have a bachelor's degree in computer science or related field, at least 2-5 years of software engineering experience, and proficiency in NodeJS, PHP, or Python. They should also be familiar with microservice architecture, NoSQL databases like MongoDB and Redis, and have experience with Kubernetes. The role requires participation in all phases of the software development life cycle, collaboration with a nimble team, and a focus on delivering new features continuously. Bitdefender offers a dynamic culture, opportunities to learn about cybersecurity technology, and the chance to work with a distributed team in Europe and Asia.

Penetration Testing Team Lead - SG

Company: Horangi Cyber Security

Location: Other US Location

Posted Jan 27, 2025

Bitdefender, a leading cybersecurity firm, is seeking an experienced Cybersecurity Pen Testing Team Lead Manager. The role involves leading red team engagements, overseeing a team of skilled professionals, and delivering high-quality services to clients. The ideal candidate should have a minimum of 4 years of experience in cybersecurity, strong technical proficiency, and excellent communication skills. Bitdefender values technical competency and development, offering an annual training budget and opportunities to learn and perform various security assessments.

B2B Sales Representative, Outbound - $65K+ per Year

Company: Spectrum

Location: Other US Location

Posted Jan 27, 2025

Spectrum is seeking a driven, goal-oriented professional for a Telesales Representative position. The role offers a base pay of $1800 per hour, with potential for commissions and incentives, targeting earnings of $3123 per hour or $65K annually. Top performers can earn over $100K annually. The position involves outbound telemarketing B2B sales, promoting Spectrum Business products and services. Uncapped earning potential and the ability to control success make this role ideal for those who thrive in a fast-paced environment. Required qualifications include a high school diploma or equivalent, 2+ years of call center or sales experience, and strong communication skills. Preferred qualifications include B2B sales experience, ICOMS and/or CSG work experience, and customer service and telecommunication sales experience.

QA Lead

Company: Alter Solutions Group

Location: Other US Location

Posted Jan 27, 2025

The job description seeks an experienced QA Lead to oversee the quality assurance process, design and implement test strategies, mentor the QA team, and collaborate with cross-functional teams to maintain and enhance product quality and reliability. The role requires a strong background in test management, automation, and an in-depth understanding of QA best practices. Key responsibilities include defining and executing a comprehensive test strategy, leading and mentoring a team of QA engineers, overseeing test automation, collaborating with development, product management, and project management teams, implementing defect management processes, defining quality metrics, and driving continuous improvement.

Technical Support Specialist (Azure)

Company: AppXite

Location: Other US Location

Posted Jan 27, 2025

AppXite, a software development company based in Riga, Latvia, is seeking a dedicated support expert for their global customers. The role involves technical and operational support, troubleshooting, and collaboration with peers and management. The ideal candidate should have previous support experience in IT, hands-on experience with APIs and SQL, and experience with SaaS applications in Azure. Fluency in English and the ability to work in an international environment are required. The company offers professional training, a B2B contract, and 4 weeks of paid vacation per year.

Team Head Payments Germany

Company: Avaloq

Location: Other US Location

Posted Jan 27, 2025

Avaloq, a Swiss-based wealth management technology provider, is expanding globally with over 2500 employees in 12 countries. They offer a BPaaS model for banking operations, focusing on securities payments, corporate actions, and tax services. Avaloq is seeking an experienced manager for the Payments team in Germany, responsible for enhancing services, maintaining client relationships, and driving strategic initiatives. The ideal candidate should have a university degree, at least five years of managerial experience, and fluency in German and English. Avaloq promotes work-life balance and diversity, offering hybrid and flexible working arrangements.

Legal administrator (IN)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is a technology-driven company offering innovative solutions for exceptional customer care. They are rolling out a new TMS Transport management solution, Parcelhero Pro, in 2025. The company values a collaborative and innovative culture, with a focus on initiative, adaptability, and ownership. They are seeking a legal administrator with at least 2 years of experience, 1 year as a legal administrator, proficiency in office programs, excellent communication skills, and advanced MS Excel knowledge. The role involves managing legal accounts, liaising with the legal team, assisting credit controllers, and ensuring accurate information in handover files. The position offers a challenging and rewarding environment with a competitive benefits package.

Legal Senior Associate

Company: Cermati.com

Location: Other US Location

Posted Jan 27, 2025

The job description outlines a corporate legal role with extensive responsibilities, including drafting and reviewing legal documents, providing business-driven legal advisory, managing external legal service providers, advising on disputes and regulatory matters, and completing corporate secretarial duties. The role requires a Bachelor's degree in Law, preferably with a Master's, and 3-4 years of experience in a corporate legal or compliance function at a fintech or financial institution. Proficiency in Bahasa Indonesia and English is essential, along with strong analytical, research, verbal, and written communication skills, and interpersonal abilities.

Head of Customer Experience (SE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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