Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Team Lead, Customer Success(High Touch)

Company: Sophos

Location: Other US Location

Posted Jan 24, 2025

Sophos, a global leader in cybersecurity, is seeking a Customer Success Team Lead with leadership and relationship management skills. The role involves leading a team of Customer Success Managers, handling complex issues, collaborating with cross-functional teams, and fostering a culture of innovation and professional development. The ideal candidate should have at least 3+ years of leadership experience in a Customer Success role, preferably in cybersecurity, and possess strong presentation, communication, and project management skills.

Software Engineer - Fullstack

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading Automated CX Assurance Platform provider, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Junior Software Engineer, one can expect to learn and apply basic software engineering principles, participate in team meetings, and assist senior engineers. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture. The company is committed to equal opportunity and fostering a diverse, inclusive, and authentic workplace.

Senior Territory Account Executive, CEE Markets - Russian Speaking

Company: Cloudflare

Location: Other US Location

Posted Jan 24, 2025

Cloudflare is seeking a sales professional with a technical background to focus on acquiring and expanding customer accounts in Central Eastern Europe, specifically in Uzbekistan, Kazakhstan, and Azerbaijan. The role involves developing and executing a comprehensive account territory plan, driving new business acquisition and customer expansion, building a robust sales pipeline, understanding customer use cases, and crafting compelling value propositions for Cloudflare services. The ideal candidate should have direct B2B sales experience, a solid understanding of cloud infrastructure and security, and strong interpersonal and organizational skills. Fluency in Russian is required.

SOFTWARE ENGINEER - FULL STACK

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading provider of an Automated CX Assurance Platform, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Senior Software Engineer, you'll design, implement, test, maintain, and optimize software solutions, focusing on frontend development with React, TypeScript, and GraphQL. You'll also contribute to backend development with C# and .NET, and work with cloud services like AWS. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture.

Manager, Software Engineering - Open Logic

Company: Perforce Software

Location: Other US Location

Posted Jan 24, 2025

Perforce Software Inc. is seeking a Manager Software Engineering to lead technology roadmap, hire and retain top engineering talent, and manage teams towards excellence and agility. The role involves end-to-end responsibility for software product delivery, driving Agile methodology, and providing hands-on technical support. The ideal candidate should have extensive experience in CC++, Java, and enterprise level systems software, along with strong leadership, communication, and collaboration skills. A bachelor's degree in computer science or equivalent experience is required, along with 12+ years of relevant professional experience in software development, preferably with complex enterprise-grade systems. Experience with AIML tools, CICD, and Agile teams is desired. Perforce offers a rewarding career with opportunities for growth and collaboration in a global company.

Data Engineer Analytics

Company: Lusha

Location: Other US Location

Posted Jan 24, 2025

Lusha is seeking a skilled Data Engineer to join their dynamic Analytics team. The role involves designing, building, and optimizing robust data pipelines, maintaining and optimizing the data warehouse, developing and maintaining ETL/ELT workflows, collaborating with analytics teams, monitoring data quality, and staying updated with emerging trends in data engineering. The ideal candidate should have a Bachelor's degree in Computer Science, Data Engineering, or a related field, 3+ years of experience in a data engineering role, strong SQL skills, proficiency with ETLELT tools, experience with cloud platforms, and excellent communication skills.

Data Analytics Engineer

Company: Lusha

Location: Other US Location

Posted Jan 24, 2025

Lusha is seeking a skilled Data Analytics Engineer to join their dynamic Analytics team. The role involves designing, building, and optimizing robust data pipelines, maintaining and optimizing the data warehouse, developing and maintaining ETL/ELT workflows, collaborating with analytics teams, monitoring data quality, and staying updated with emerging trends in data engineering. The ideal candidate should have 3+ years of experience in data engineering, strong SQL skills, proficiency with ETLELT tools, experience with cloud platforms, and excellent communication skills.

CX Project Manager

Company: Xero

Location: Other US Location

Posted Jan 24, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to improve the lives of small business owners, advisors, and communities worldwide. They are seeking a Customer Experience Project Manager to lead strategic projects, manage risks, and drive continuous improvement in CX. The role involves planning, implementing, and delivering projects, identifying and mitigating risks, and collaborating with stakeholders. Xero offers generous benefits, including paid leave, wellbeing programs, and career development opportunities.

SOC Team Lead

Company: BlueVoyant

Location: Other US Location

Posted Jan 24, 2025

BlueVoyant is seeking a SOC Team Lead for a hybrid role in Cork, Ireland. The position involves a Panama shift schedule and requires 2-3 days on-site. The team lead will supervise and mentor security analysts, manage workload, communicate with clients, and ensure efficient incident response. Key qualifications include strong teamwork skills, experience in managing technical contributors, and advanced knowledge of network protocols and systems. Preferred qualifications include experience in vulnerability analysis, intrusion analysis, and relevant certifications. BlueVoyant is a cybersecurity firm offering active prevention and defense across organizations and supply chains.

Customer Success Manager(High Touch)(5 Vacancies)

Company: Sophos

Location: Other US Location

Posted Jan 24, 2025

Sophos is a global cybersecurity leader offering advanced security solutions including MDR and incident response services. The company defends over 600000 organizations and 100 million users worldwide. The Customer Success Manager role focuses on strategic customers, managing accounts, and ensuring satisfaction and maximizing customer value. The role involves creating success plans, delivering an outstanding customer experience, and coordinating activities across various teams. The ideal candidate should have 3+ years of experience in customer success, strong communication skills, and technical acumen.

Revenue Marketing Associate, International

Company: Imprivata

Location: Other US Location

Posted Jan 24, 2025

Imprivata is seeking a Revenue Marketing Associate for a hybrid role in their Uxbridge UK office. The ideal candidate will have 12 years of marketing experience, CIM qualifications, and excellent communication skills. They will coordinate demand generation activities, manage budget spend, and work closely with cross-functional teams. Imprivata offers a top-notch work environment, developmental opportunities, and a competitive total rewards package.

Sr. Software Engineer

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading Automated CX Assurance Platform provider, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Sr Software Engineer, you'll work on innovative software development, problem-solving, and UX delivery. You'll collaborate with senior engineers, contribute to code reviews, and maintain software artifacts. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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