Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Advice Solutions Lead - Adviser Software

Company: Morningstar

Location: Other US Location

Posted Jan 23, 2025

Morningstar is seeking a Advice Solutions Lead with a unique perspective to establish Morningstar as the leading Financial Planning software provider in Australia. The role involves managing sophisticated client relationships, driving sales results, and partnering with various teams to ensure Morningstar's solutions meet client needs. The ideal candidate should have at least 7 years of experience in presales, project management, or business development within the financial advisory services sector, with a strong understanding of the advice industry, key market trends, and software development processes. The role requires excellent communication skills, a proactive approach, and the ability to work collaboratively. Morningstar offers a hybrid work environment with opportunities for remote work and in-person collaboration.

Customer Reals Manager

Company: BlackLine

Location: Other US Location

Posted Jan 23, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function, delivering innovative solutions, and empowering accounting and finance leaders worldwide. The Customer Renewals Manager (CRM) role involves implementing and managing contract renewal initiatives, maintaining the contract revenue base at the highest possible retention rate, and protecting the contract revenue stream. The CRM is responsible for developing and driving the renewal process, negotiating with customers, and executing all phases of the subscription renewal lifecycle. The role requires 2+ years of quota-carrying experience, preferably in a SaaS organization, and strong communication and interpersonal skills. BlackLine fosters a culture of adventure, diversity, and continuous learning, offering professional development seminars and inclusive affinity groups.

Printed Circuit Board Designer - ECAD (Hybrid)

Company: BAE Systems, Inc.

Location: Other US Location

Posted Jan 23, 2025

BAE Systems is offering a hybrid work role for a Printed Circuit Board Designer in Cedar Rapids, Iowa. The role involves designing complex PCB layouts, participating in design reviews, and working closely with various engineering disciplines. The company provides a flexible work environment, opportunities for career growth, and competitive benefits. The ideal candidate should have at least 2 years of hands-on PCB design experience, proficiency in Mentor Graphics Xpedition and Zuken software, and strong communication skills.

Infrastructure DevOps Engineer

Company: Remitly

Location: Other US Location

Posted Jan 23, 2025

Remitly, a leading digital financial services provider, is seeking a highly motivated Backend Infra Engineer with DevOps orientation. The role involves managing cloud operations, developing CI/CD pipelines, and ensuring system stability. The ideal candidate should have a Bachelor's degree in Computer Science or Software Engineering, 4+ years of hands-on experience in building and maintaining large-scale cloud infrastructure, and proficiency in Node.js, Python, or Golang. Remitly is committed to nondiscrimination and creating an inclusive environment for all employees.

Lead Android

Company: Innovapptive

Location: Other US Location

Posted Jan 23, 2025

Innovapptive, a company backed by Tiger Global Management, is seeking an experienced Android Architect or Senior Lead to design and develop enterprise-grade Android applications. The ideal candidate should have deep expertise in Kotlin, strong knowledge of modern Android development practices, and a proven ability to deliver scalable, secure, and high-performance mobile applications. The role involves technical leadership, development and design, innovation and optimization, code quality and review, and collaboration and mentorship. The company offers a positive, innovative environment, competitive compensation, and benefits, including medical insurance, paid leave, and learning and development opportunities.

Senior SEM Specialist

Company: Canva

Location: Other US Location

Posted Jan 23, 2025

Canva, a design platform, is seeking a seasoned SEM professional with 3+ years of experience in managing complex global campaigns. The role involves campaign management, optimization, strategic initiatives, process improvement, ad hoc tasks, reporting, staying updated with industry trends, and team collaboration. The company offers a dynamic work environment, equity packages, inclusive parental leave, wellbeing allowance, flexible leave options, and a culture that values diverse skills and backgrounds.

Senior Financial Systems Analyst (Zuora)

Company: BlackLine

Location: Other US Location

Posted Jan 23, 2025

BlackLine is seeking an experienced Senior Financial Systems Analyst to join their Financial Systems team. The role involves supporting Zuora Billing and Zuora Revenue within the Order-to-Revenue (O2R) processes. The ideal candidate should have strong technical experience with Zuora, working as an administrator and developer, and expertise in managing applications that support O2R processes. The position requires strong communication skills and the ability to translate business needs into efficient, scalable technical solutions. The role involves serving as the primary point of contact for Zuora-related user inquiries, providing expert guidance, and ensuring seamless integration and performance for accounting and billing teams. The candidate should have a Bachelor's degree in Accounting, Information Systems, Computer Science, Business Administration, or a related field, and at least 7 years of hands-on experience with Zuora Billing and Zuora Revenue. BlackLine offers a culture that is kind, open, and accepting, empowering BlackLiners' continued growth and learning.

Regional Operations Manager

Company: Grab Holdings

Location: Other US Location

Posted Jan 23, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional Operations Manager. The role involves overseeing content operations for merchants, ensuring high-quality integration, and maintaining efficient processes. The ideal candidate should have a degree in management, business, public administration, or engineering, with at least 5 years of operations experience. They should possess strong analytical skills, problem-solving abilities, and experience in process optimization. The company values collaboration, respect, and excellence, offering comprehensive benefits and fostering an inclusive work environment.

Integrated Campaign Manager - India

Company: JumpCloud

Location: Other US Location

Posted Jan 23, 2025

JumpCloud is seeking an experienced Integrated Campaign Manager for their Global Paid Media & Campaigns team. The ideal candidate will have 5+ years of digital marketing campaign management experience, preferably in SaaS or B2B industries. They should possess a deep understanding of marketing funnels, demand generation, and digital marketing channels. The role involves leading strategy execution and optimization of integrated marketing campaigns, developing communication plans, and collaborating with various teams. The candidate will also mentor junior team members and drive campaign innovation. This is a remote role based in India, with the ability to work in various regional timezones.

Senior Analytics Engineer - Analytics Platform

Company: Canva

Location: Other US Location

Posted Jan 23, 2025

Canva is seeking a data analytics platform engineer to join their Analytics Platform team. The role involves leading the development of technical roadmaps, maintaining and tuning platform tools, collaborating with product managers, and uplifting data access controls. The ideal candidate should have strong experience in data analytics platform engineering, building technical strategies, and operating a data analytics platform. They should be hands-on with analytics platform tooling, highly visual and numeric, and have strong communication skills. The role offers a fast-paced tech environment, equity packages, inclusive parental leave, and an annual wellbeing allowance.

Senior Talent Acquisition Partner - 12 Month Fixed Term Contract

Company: Rapid7

Location: Other US Location

Posted Jan 23, 2025

Rapid7 is seeking a Senior Talent Acquisition Partner to join their People Strategy team. The role involves hiring for GoToCustomer teams, including Sales, Customer Success, and Sales Engineering, with occasional support to APJ. The ideal candidate will have a strong background in hiring tech talent, experience managing a full-cycle desk, and the ability to source passive talent. They should be customer-centric, solution-oriented, and able to work autonomously. The role requires maintaining an applicant tracking system, sharing market insights, and ensuring a fair and effective recruitment process.

City Manager

Company: Grab Holdings

Location: Other US Location

Posted Jan 23, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Manager to build strategic relationships with high-profile merchants and increase revenue. The role involves managing a team, engaging with merchants, understanding market dynamics, using data-driven approaches, and collaborating with various teams. The ideal candidate should have a bachelor's degree, 4-5 years of experience in sales, business development, account management, or operations, and knowledge in business process management. Fluency in Bahasa and English, interest in off-ground activities, and passion for the on-demand delivery space are also required. Grab offers comprehensive benefits, including insurance, flexible work arrangements, and a commitment to an inclusive and equitable workplace.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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