Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Security Operations Engineer

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking a Security Operations Engineer. The role involves defining and monitoring security-related requirements, enhancing security monitoring, and collaborating with various teams. The ideal candidate should have proven experience as a Security Analyst, strong expertise in Google Chronicle and Wazuh, and excellent problem-solving skills. Pricefx offers a warm and friendly atmosphere, flexibility, and growth opportunities, along with competitive benefits and a full-time permanent contract.

Enterprise Architect III

Company: Granicus LLC

Location: Other US Location

Posted Jan 21, 2025

The job description outlines a senior architectural role at Granicus, a leading Govtech company. The role involves developing and implementing the overall architectural strategy, leading design and implementation of enterprise-wide architecture frameworks, driving cloud solutions using AWS technologies, overseeing service-oriented architecture, ensuring robust software architecture practices, integrating AIML technologies, maintaining regulatory compliance, engaging with stakeholders, promoting innovation, mentoring team members, and reviewing major architectural designs. The ideal candidate should have a degree in Computer Science or related field, 10+ years of architectural experience, extensive AWS knowledge, proficiency in SOA and software architecture, understanding of AIML technologies, regulatory knowledge, leadership skills, and excellent communication abilities. Granicus values diversity and inclusion, offering a comprehensive benefits package including health insurance, personal accident insurance, term life insurance, health check facility, telephone and internet expense reimbursement, wellness allowance, wellbeing Wednesdays, access to learning platforms, and rewards recognition program. The company is committed to equal employment opportunities.

Crypto SaaS Product Manager Intern (Mumbai-Remote)

Company: Token Metrics

Location: Other US Location

Posted Jan 21, 2025

Token Metrics is seeking a Product Management intern for a 3-month, unpaid program. The intern will lead technical engineering teams, gather and validate requirements, outline product strategies, manage teams, and work with PR and marketing teams. The ideal candidate has a degree in Computer Science or a related field, strong technical background, and excellent interpersonal skills.

Technical Lead - Oracle Financials

Company: Clifford Chance

Location: Other US Location

Posted Jan 21, 2025

Clifford Chance, a leading international law firm, is seeking a Technical Lead for their Product Management team. The role involves designing and developing enterprise solutions, requiring high analytical ability, commitment, and strong technical skills. The candidate will work on GPMS Oracle Forms and Oracle Reports 11i development, Oracle Financial applications, and unit testing. They should have substantial experience in Oracle Forms and Reports, SQL PL/SQL, and Oracle Financial Applications. Knowledge of SAP Fulcrum GT platform and Visual Studio 2022 is advantageous. The candidate must possess excellent communication, team collaboration, and analytical skills, with a strong ability to solve problems creatively under pressure.

Product Owner

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking an Agile Product Owner. The role involves aligning the product roadmap with customer needs, creating user stories, and collaborating with stakeholders. The company values flexibility, offering home office and remote work opportunities. It boasts outstanding customer reviews and a diverse, international environment. The ideal candidate should have Agile software development experience, excellent communication skills, and strong technical knowledge. Benefits include a monthly IT allowance, Benefit points, and a great work-life balance.

Technical Talent Acquisition Partner

Company: Cognite LLC

Location: Other US Location

Posted Jan 21, 2025

Cognite, a global SaaS leader, is seeking a dynamic Talent Acquisition Partner to join their team. The role involves recruiting top talent for functional, commercial, and technical positions across EMEA, AMER, and APAC. The ideal candidate will have experience in executive search or recruitment in SaaS or GCC companies, a proven track record in recruiting for various roles, and a passion for implementing best-in-class recruitment processes. The role offers the opportunity to work with cutting-edge technology, including AI, and contribute to Cognite's mission of transforming asset-intensive industries into safer, more sustainable, and highly profitable entities.

Lead - Data Science

Company: Equifax Inc.

Location: Other US Location

Posted Jan 21, 2025

Equifax is seeking a Lead Data Science professional for their Model Risk Management group. The role involves leading and conducting independent validations of AI/ML models across multiple financial domains, driving AI validation projects, engaging with various departments, contributing to policy development, mentoring team members, and utilizing Google Cloud Platform to enhance efficiency. The ideal candidate should have 7+ years of model validation experience, expertise in AI techniques, strong programming skills in Python and SQL, and a Masters degree or higher in a relevant discipline. Equifax offers a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and growth potential through their online learning platform.

Backend Web Developer

Company: Granicus LLC

Location: Other US Location

Posted Jan 21, 2025

Granicus is a company dedicated to serving governments and their constituents through technology. They have been recognized as a top company in the GovTech industry and have served over 5500 government agencies. The Backend Web Developer position involves working with a team to support the Simpleview CRM, requiring advanced skills in HTML, JavaScript, ColdFusion, Angular, and SQL. The role involves troubleshooting, debugging, and developing scripts, as well as maintaining open communication with team members. Granicus values diversity, inclusivity, and transparency, offering remote work opportunities globally.

Senior Security Operations Engineer

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking a Senior Security Operations Engineer. The role involves defining and enforcing security-related requirements, enhancing security monitoring, and driving strategic implementation of security tools and processes. The company values flexibility, offering home office and remote work opportunities, and fosters a warm, welcoming, and respectful environment. The ideal candidate should have 5 years of proven experience, strong knowledge of Google Chronicle and Wazuh, and excellent problem-solving skills. The company offers a full-time employment contract, work-life balance, and a range of benefits including a monthly IT allowance, benefit points, and flexible working hours.

Project Manager

Company: Innovapptive

Location: Other US Location

Posted Jan 21, 2025

Innovapptive, a company backed by Tiger Global Management, is seeking an Associate Project Manager for their Hyderabad, India office. The role involves leading project teams, managing customer expectations, and driving project execution to meet business objectives. The ideal candidate will have a Bachelor's degree in business, software engineering, or computer science, along with 8+ years of IT experience and 2+ years in project management. They should possess technical experience in software development or project management, SDLC experience, and domain experience in EAM, SCM, or SAP. The company offers a positive, innovative environment, competitive pay, and benefits including medical insurance and paid leave.

Major Incident Management - Support Engineer

Company: Bounteous

Location: Other US Location

Posted Jan 21, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions in strategy, analytics, digital engineering, cloud, data, AI, experience design, and marketing. Their CoInnovation methodology aligns interests and accelerates value creation. They have over 4000 expert team members worldwide, partnering with leading technology providers to craft transformative digital experiences. The role involves managing incidents, overseeing escalations, and providing ad hoc training. Preferred qualifications include a BSBA degree, 5+ years of hands-on experience in a Managed Services environment, and excellent communication skills. Bounteous x Accolite promotes an inclusive environment and is an equal opportunity employer, offering employment visa sponsorship.

Client Coordinator-Mumbai (First Advantage)-Q1-2025

Company: First Advantage

Location: Other US Location

Posted Jan 21, 2025

The job posting is for a Client Coordinator role in BGV (Background Verification) related updates and progress. The role involves client relationship management, creating and ordering cases on the portal, maintaining TAT and SLA, handling client queries, managing daily reports, and ensuring end-to-end BGV delivery. The candidate should have exceptional communication skills, excellent MS skills, presentation skills, good English writing and speaking skills, interpersonal skills, and ownership. The role requires at least 23 years of relevant experience in BGV, and the work mode is flexible, with a requirement to work from the office 5 days a week. The position is based in Mumbai, and immediate joiners are preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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