Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Full Stack Engineer

Company: Kpler

Location: Other US Location

Posted Jan 21, 2025

Kpler, a dynamic company founded in 2014, is seeking a senior software engineer for its Notifications platform. The role involves creating an engine for real-time notifications, integrating datasets, onboarding teams, and participating in the roadmap creation. The ideal candidate should have a degree in Computer Science or related field, at least 5 years of experience with Scala, Java, TypeScript, and RESTful APIs, strong English skills, and proficiency in relational databases, cloud platforms, and CICD processes. Familiarity with distributed systems, event streaming technologies, and Agile frameworks is a plus. Kpler values customer satisfaction, teamwork, and innovation, and is committed to diversity and inclusion.

L3 Engineer

Company: Smarsh

Location: Other US Location

Posted Jan 21, 2025

Smarsh is a leading company in digital communications risk management, serving over 6500 organizations in regulated industries. They offer comprehensive solutions to identify and prevent compliance, legal, or reputational risks across 80+ communication channels. Smarsh's innovative approach has earned them recognition from analysts like Gartner and Forrester, and they are consistently featured in the Inc 5000 list of fastest-growing American companies. The company culture values lifelong learning, collaboration, and diversity. They are seeking a skilled professional with expertise in Core Java, Python, and related technologies, along with strong leadership and problem-solving abilities.

General Manager Engineering - Practice

Company: Xero

Location: Other US Location

Posted Jan 21, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's mission is to make life better for small businesses, their advisors, and communities worldwide. Xero is seeking a GM of Engineering to lead the Practice Portfolio team, responsible for unlocking the full potential of Xero's products for accountants and bookkeepers. The role involves driving engineering strategy, building high-performing teams, delivering high-quality software, and championing operational excellence. Xero offers generous benefits, including paid leave, wellbeing programs, and career development opportunities.

Employee Data Owner - HR Core

Company: Cargill

Location: Other US Location

Posted Jan 21, 2025

The Employee Data Owner HR Core role involves leading value creation and operational efficiencies through data management, exploitation, and strategy development. The role requires defining and developing a global data strategy for the HR organization, influencing data ownership, and fostering a cultural change where data is viewed as a strategic business asset. The ideal candidate should have a Bachelor's degree, at least six years of related work experience, and preferably 3+ years of experience in SAP SuccessFactors Employee Central. Strong communication skills and a customer focus approach are essential due to the need to navigate across multiple stakeholders.

Customer Success Manager - Mid-Market

Company: Klaviyo

Location: Other US Location

Posted Jan 21, 2025

Klaviyo, a rapidly expanding NYSE-listed enterprise technology company, is seeking passionate Customer Success Professionals (CSMs) for its dynamic London office. The ideal candidate will have a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. The role involves driving positive Net Revenue Retention, devising customized success plans, and composing strategies to increase email, SMS, and digital channel revenue for customers. The company values diverse backgrounds and experiences, and is committed to innovation, customer success, and fostering a collaborative work environment.

Software Engineer - .Net/React

Company: 3Pillar Global

Location: Other US Location

Posted Jan 21, 2025

3Pillar Global is a leading product development partner, specializing in building digital products that drive revenue and customer growth for industry leaders in various sectors. The company's key differentiator is its Product Mindset, which focuses on building for outcomes and aligning with client goals. In 2024, 3Pillar Global India was named a Great Place to Work for the seventh year in a row. The company is seeking a skilled software engineer with expertise in .NET Core, C, ReactJS, MS SQL Server or Postgresql, git, unit testing, and Agile methodologies. The ideal candidate will have experience in engineering software systems of medium to large scope and complexity, and proficiency in the English language.

Client Onboarding Analyst – KYC

Company: ThinkMarkets

Location: Other US Location

Posted Jan 21, 2025

ThinkMarkets, a global financial technology company, is seeking a Client Onboarding Analyst for a full-time in-office position in Dubai. The role involves verifying and processing client applications, adhering to KYC and AML regulations, and supporting internal teams with due diligence and transaction monitoring. Key responsibilities include reviewing the client onboarding journey, conducting electronic checks, liaising with clients, processing applications, addressing inquiries, identifying and monitoring PEPs or sanctioned individuals, engaging with client-facing departments, maintaining accurate records, producing reports, ensuring adherence to SLAs, conducting account maintenance activities, and meeting ongoing training plans. Requirements include a minimum of 3 years of experience in AML KYC functions within a financial services company, experience with digital technologies for eKYC and managing financial crime, proven experience with end-to-end AML/KYC processes, ability to work in a highly regulated environment, strong understanding of Financial Crime prevention and Know Your Customer requirements, knowledge of applicable regulations and best practices, strong attention to detail, excellent analytical skills, exceptional oral and written communication skills, fluency in English, and ability to work shifts as required.

Senior Crude Oil Analyst

Company: Kpler

Location: Other US Location

Posted Jan 21, 2025

Kpler, a market leader in commodity data and analytics, is seeking an experienced market professional to join their research team. The role involves producing market-driven research content on oil markets, developing and updating proprietary models, and collaborating with sales and marketing teams. The ideal candidate will have 5+ years of experience in oil market analysis, strong analytical skills, and excellent communication abilities. Kpler values innovation, growth, and inclusivity, offering a dynamic work environment with opportunities for personal development.

Software Engineer I

Company: Qualtrics

Location: Other US Location

Posted Jan 21, 2025

Qualtrics is seeking a Software Engineer I to join their team of passionate engineers working on cutting-edge cloud computing and web scalability. The role involves developing scalable solutions, implementing new features, and collaborating with other teams. Qualtrics offers a collaborative culture, growth opportunities, and a range of benefits including annual leave, private medical insurance, and a wellness program. The company is committed to diversity, equity, and inclusion, and provides reasonable accommodations for qualified individuals.

Principal Electrical Systems Engineer - Battery Storage

Company: Fluence

Location: Other US Location

Posted Jan 21, 2025

The job posting is for a Principal Systems Engineer role focused on leading and driving system-level design integration and optimization for grid-scale Battery Energy Storage Systems (BESS). The role involves developing and overseeing system architecture, reviewing system requirements, leading advanced load flow studies, developing single-line diagrams, acting as a technical authority for New Product Introduction (NPI), collaborating with cross-functional teams, overseeing system performance analysis, providing leadership in selecting and validating key electrical components, reviewing and ensuring product compliance with global and regional standards, directing and mentoring engineers, delivering system-level documentation, driving innovation, and mentoring engineering teams. The ideal candidate should have a Bachelors or Masters degree in Electrical Engineering, 12-18 years of experience in Electrical Systems Design for Renewables, BESS, Solar, Wind, or Power Generation industries, and technical expertise in designing, validating, and integrating BESS systems, power flow studies, short-circuit analysis, harmonic analysis, arc flash studies, batteries, PCS, inverters, transformers, BMS controls, and low-medium voltage switchgear.

Lead - Business Systems Services (Workday Technical Consultant)

Company: Freshworks

Location: Other US Location

Posted Jan 21, 2025

Freshworks, a global company headquartered in San Mateo, California, is seeking a highly skilled Workday HR Business System Analyst for their team in India. The ideal candidate will have expertise in Workday integrations, a deep understanding of HR processes, strong analytical skills, and a proven track record of implementing and supporting Workday solutions. Responsibilities include managing Workday integrations, designing customized reports, configuring the Workday HCM system, optimizing HR processes, providing user support, managing data integrity, and ensuring system compliance with data protection and security regulations.

Sr Staff Systems Design Engineer (SNOW Architect)

Company: Dexcom

Location: Other US Location

Posted Jan 21, 2025

Dexcom Corporation, a global leader in continuous glucose monitoring, is expanding its vision beyond diabetes to empower people to take control of their health. The company is seeking a ServiceNow Platform Architect to build a solid foundation for business cases and future growth, ensure the right governance processes, and collaborate with other architecture teams. The ideal candidate will have in-depth knowledge of enterprise security and architecture, ServiceNow Application Development, database design, and strong requirements-gathering skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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