Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Acquisition Analyst III

Company: TestPros

Location: Remote

Posted Dec 02, 2025

TestPros is a growing IT services company seeking an Acquisition Analyst III with engineering and acquisition experience. The role involves managing documentation for DHS contracts, with benefits including competitive pay, insurance, and retirement plans. The company emphasizes equal opportunity employment and compliance with federal standards.

Senior C++ Database Engine Developer

Company: MariaDB plc

Location: Remote

Posted Dec 03, 2025

MariaDB is a widely used database that powers many applications and services globally. The Senior C++ Database Engine Developer role involves developing high-quality software solutions, collaborating with the team, and staying updated on industry best practices. MariaDB offers a competitive compensation package, flexible work arrangements, and opportunities for growth and learning.

Senior Product Engineer (Backend, Java)

Company: Secfix

Location: Remote

Posted Dec 03, 2025

Secfix is a European startup that automates security compliance for small and medium-sized businesses. They help companies comply with frameworks like ISO 27001, GDPR, TISAX, and SOC 2. The company has grown rapidly, raising over 44 million in funding and achieving over 1 million in ARR within two years. They are looking for skilled engineers to help scale their product and improve their platform.

Partner Analyst

Company: CitySwift

Location: Remote

Posted Dec 03, 2025

CitySwift is a leading intelligent data platform for public transport, powering data-driven decision making for large transport networks globally. The company is in accelerated growth mode with 200% YOY revenue growth in 2024. The Partner Analyst role involves demonstrating the value of CitySwift to customers, supporting renewals, upsell conversations, and long-term customer satisfaction. The company offers a competitive salary, health and life insurance, pension schemes, flexible working hours, and a work abroad program.

Enterprise Account Manager

Company: Immersive

Location: Remote

Posted Dec 03, 2025

Immersive Labs is a cybersecurity company with a people-centric approach, offering a SaaS platform for cyber resilience. They have a strong growth trajectory, with over €170 million in funding and partnerships with major brands like Citi, Pfizer, Humana, and HSBC. The company is expanding in the METNA region and is seeking an Enterprise Account Manager to build relationships with CISOs and win large-scale enterprise business.

Software Development Engineer III - MapGPT

Company: Mapbox

Location: Remote

Posted Dec 03, 2025

Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. They offer a voice assistant called MapGPT, powered by location intelligence, which enables natural conversations about directions, landmarks, and other dynamic aspects of the world. The company values high-performing individuals, diversity, and a culture of teaching and learning.

Technical Account Manager 3

Company: Twilio

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Technical Account Manager with experience in customer success and technical support, requiring skills in API troubleshooting, cloud solutions, and cross-team collaboration. The role offers remote work from Colombia with competitive benefits and opportunities for professional growth.

Senior Backend Engineer (Java)

Company: Secfix

Location: Remote

Posted Dec 03, 2025

This job posting highlights Secfix's relocation support from the USA to Germany, competitive salary, equity package, remote work flexibility, and opportunities to work on impactful compliance automation projects for SMBs. The company emphasizes a collaborative remote culture, mentorship, and growth potential for senior engineers.

Senior Property Claims Examiner

Company: Raphael and Associates

Location: Remote

Posted Dec 02, 2025

Raphael & Associates offers a dynamic role with competitive benefits and growth opportunities for experienced property claims examiners. The position emphasizes exceptional service, team collaboration, and professional development within a forward-thinking organization.

Senior Director - Product & Services Enablement Learning

Company: Tekion

Location: Remote

Posted Dec 03, 2025

The job description highlights responsibilities in customer training programs, required skills in learning platform development, and benefits like competitive compensation and career growth opportunities. It emphasizes collaboration, strategic thinking, and a dynamic work environment with innovative culture.

Head of Sales

Company: Bankjoy

Location: Remote

Posted Dec 03, 2025

Bankjoy is a fintech startup backed by Y Combinator and Bessemer Venture Partners, aiming to revolutionize banking tech infrastructure. They are seeking an experienced Head of Sales to lead go-to-market execution, build a scalable sales engine, and achieve predictable revenue growth. The role involves sales leadership, team management, cross-functional collaboration, and metrics reporting.

Pooled Customer Success Manager - SMB

Company: Muck Rack

Location: Remote

Posted Dec 03, 2025

The role of Pooled Customer Success Manager involves leading critical activities across the customer lifecycle to drive adoption, retention, and satisfaction for SMB customers. Success will be measured by managing high volumes of customer cases, contributing to team retention goals, providing ideas to streamline processes, and demonstrating adaptability in a dynamic environment. The ideal candidate has 1+ years in a customer-facing role, experience with CRMs, strong communication skills, and a collaborative mindset.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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