Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Solution Engineer

Company: insightsoftware

Location: Remote

Posted Jan 28, 2025

Insightsoftware is a global provider of financial solutions for the Office of the CFO. They offer comprehensive solutions across financial planning and analysis, accounting, and operations. The company is seeking a Solutions Engineer to handle product demonstrations, presales support, and partner enablement for their budget consolidation business unit. The ideal candidate should have a consulting mindset, technical expertise, and excellent communication skills. The role is remote-based and requires up to 40% travel. Preferred qualifications include experience with SAP and Oracle platforms, Rest APIs, and advanced Microsoft Excel skills.

People Generalist - Krakow

Company: Sprout Social

Location: Remote

Posted Jan 28, 2025

Sprout Social is seeking a People Generalist to join their team in Krakow, Poland. The role involves providing HR support, managing contracts and payroll, and overseeing workplace experiences. The ideal candidate will have 4+ years of HR experience, fluency in English and Polish, and the ability to work on-site at least 3 days a week. The company offers competitive benefits, including ongoing education, a work-from-home stipend, and a corporate social responsibility program.

Senior Test Engineer

Company: Stewart Title

Location: Remote

Posted Jan 28, 2025

Stewart is offering a Senior Test Engineer position with a supportive work culture, opportunities for growth, and the chance to work on impactful projects. The role involves designing and executing test plans, collaborating with stakeholders, and mentoring junior team members. The ideal candidate should have a Bachelor's degree in a relevant field and at least 5 years of related experience.

Head of Product Marketing

Company: DeleteMe

Location: Remote

Posted Jan 28, 2025

The Head of Product role at DeleteMe involves orchestrating product launches, equipping the GotoMarket organization with necessary resources, and shaping product strategy. The ideal candidate should have 5-7 years of experience in product marketing, preferably in the cybersecurity or privacy sector. They should possess exceptional writing and communication skills, strong organizational abilities, and an action-oriented approach. The role offers comprehensive benefits including fitness membership reimbursement, cell phone data reimbursement, child care reimbursement, work from home stipend, licensed Udemy Business Account, DeleteMe Gold Membership, comprehensive health benefits, generous time off, 12 weeks of paid parental leave, 401k up to 6 matching, and discounted DM plans for friends and family.

Principal Azure FSA - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 28, 2025

CDW is a leading technology solutions provider seeking a Principal Architect with expertise in Azure, Terraform, Kubernetes, and AKS. The role involves driving technical strategy, sales GTM, and designing capabilities for CDW customers. Key responsibilities include technology leadership, consulting on leading-edge technologies, accurately designing professional services engagements, and promoting a culture of knowledge sharing. The ideal candidate should have a Bachelor's degree in computer science, 7+ years of experience in cloud solutions, and expert-level proficiency in Azure. Additional qualifications include understanding of Terraform, Ansible, and public cloud platforms, as well as excellent communication and interpersonal skills.

IT Contracts and Billing Specialist

Company: Conversant Group

Location: Remote

Posted Jan 28, 2025

Conversant Group, an IT infrastructure and security consulting company, is seeking an IT Contracts and Billing Specialist. The role involves managing all aspects of IT service contract processing, including data entry, communication with internal stakeholders, and ensuring accuracy in customer invoicing. The ideal candidate should have a Bachelor's degree in Accounting, Business Administration, Finance, or a related field, with 2+ years of experience in finance, procurement, or related operations. Proficiency in CRM and PSA systems, such as Salesforce and ConnectWise, is required. The position offers a dynamic work environment, competitive compensation, and benefits, including learning opportunities, flexible PTO, and family-friendly programs.

Senior Account Executive

Company: Vultr

Location: Remote

Posted Jan 28, 2025

Vultr, a global cloud infrastructure company, is seeking a Senior Account Executive with AI experience to generate Cloud GPU revenue. The ideal candidate will have 5+ years of experience selling AI/ML products, be familiar with AI integration with cloud solutions, and have strong technical and business conversation skills. Vultr offers competitive compensation, a 100% remote work environment, and comprehensive benefits including professional development reimbursement, 401k matching, and generous PTO policies.

Enterprise Account Manager - West

Company: Boomi

Location: Remote

Posted Jan 28, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. The company is looking for a sales professional with 7-10 years of enterprise sales experience in the technology field, specifically in data integration or similar domains. The role involves formulating and executing a sales strategy within an assigned region, carrying quota for the entire Boomi suite of products, and driving revenue growth within the existing customer base. The ideal candidate will work closely with current customers as a trusted advisor, understanding their unique challenges and goals, and consulting with them on the Boomi Platform to evangelize solutions that align with their business objectives. The role also involves participating in the development and management of local field events. Boomi is committed to fair and equitable compensation practices, with an OTE of $260K - $310K inclusive of commission. The company values diversity and inclusivity, and all employment decisions are based on business needs, job requirements, and individual qualifications.

Technical Project Manager

Company: insightsoftware

Location: Remote

Posted Jan 28, 2025

Insightsoftware is hiring a Technical Project Manager for a dynamic, fast-paced environment. The role involves managing projects, coordinating with stakeholders, and ensuring project success. The ideal candidate should have a Bachelor's degree, experience in enterprise project management, and strong communication skills. Preferred qualifications include PMP certification, Agile techniques knowledge, and familiarity with traditional project management approaches.

Account Executive, Enterprise, APAC, Singapore

Company: Sprout Social

Location: Remote

Posted Jan 28, 2025

Sprout Social is seeking an Account Executive Enterprise for its International Sales and Success team in Singapore. The role offers an opportunity to accelerate one's career by working with top brands and designing a career path. Key responsibilities include prospecting, closing sales, and building relationships with clients. The ideal candidate should have 4+ years of B2B sales experience, preferably in SaaS, and a proven track record of selling to enterprise organizations. The company provides comprehensive training, a customer-centric mentality, and a supportive work environment with benefits like flexible time off, wellness initiatives, and ongoing education opportunities.

Staff Product Manager, UEBA

Company: SentinelOne

Location: Remote

Posted Jan 28, 2025

SentinelOne is a values-driven cybersecurity company seeking a seasoned Product Manager with expertise in User and Entity Behavioral Analytics (UEBA) and Threat Intelligence (TI). The ideal candidate will lead the end-to-end development of the UEBA product line, collaborate with various teams, and ensure alignment with business goals and customer needs. The role requires a deep understanding of SOC workflows, strong technical knowledge, and the ability to communicate complex concepts clearly. The company offers competitive benefits and a cutting-edge work environment.

Integration Project Manager

Company: PaceMate

Location: Remote

Posted Jan 28, 2025

PaceMate is seeking a full-time remote Integration Project Manager for its cardiac rhythm management software and remote monitoring platform. The ideal candidate will have experience in managing EHR integration projects, excellent communication skills, and the ability to work in a fast-paced team environment. The role involves guiding projects to successful completion, collaborating with team members, and supporting sales discussions. PaceMate offers a robust compensation and benefits package, including health insurance, retirement savings, and paid time off.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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