Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Channel Field Marketing Manager

Company: 8x8

Location: Remote

Posted Jan 28, 2025

8x8 Inc is seeking a Channel Marketing Manager to develop and manage marketing strategies with strategic technology channel partners. The role involves creating and executing marketing plans, developing impactful campaigns, and collaborating with internal teams and external partners. The ideal candidate should have experience in channel marketing, strong analytical skills, and excellent communication abilities. The role is fully remote for candidates outside a 50-mile radius of the Campbell office, with occasional office visits required for local candidates. The compensation range is $103,125 - $171,875.

Dental Network Development Recruitment (CA/NM/AZ)

Company: MetLife

Location: Remote

Posted Jan 28, 2025

MetLife is seeking a Network Recruitment Specialist for its Dental Preferred Provider Network. The role involves recruiting out-of-network dentists to participate in the network, supporting the current book of business, and increasing the network on a national level. The ideal candidate should have experience in dental practice management or recruitment, be proficient in CRM, Salesforce, Excel, and Microsoft, and possess strong negotiation and communication skills. The position offers a competitive salary range of $65,000 to $80,000, along with comprehensive benefits and opportunities for growth in a collaborative environment.

Staff Software Engineer, AI Inference

Company: Speechify

Location: Remote

Posted Jan 28, 2025

Speechify is a leading company in the field of audio information, offering a platform that allows users to listen to articles, documents, and books at their own pace. They are currently seeking a Staff Backend Engineer to join their AI team, responsible for scaling infrastructure, optimizing product flows, and constructing resilient end-to-end systems. The ideal candidate should have experience in Python-based services, production service operation, public cloud environments (preferably GCP), and infrastructure like Code, Docker, and containerized deployments. Speechify offers a dynamic work environment, autonomy, and the opportunity to make a significant impact in a revolutionary industry, particularly for those with learning differences.

Deal Desk/ Revenue Operations Manager

Company: HiBob

Location: Remote

Posted Jan 28, 2025

HiBob, a rapidly growing HR platform, is seeking a professional with B2B deal desk or sales operations experience for a role that involves stakeholder management, prioritization, and interpersonal skills. The ideal candidate should have 4+ years of experience in SaaS, B2B industry, and Salesforce proficiency. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a hybrid working model and various perks. The company is committed to fostering a diverse and inclusive work environment.

Product Designer II, Caregiver Experience

Company: Spring Health

Location: Remote

Posted Jan 28, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They are seeking a Product Designer II to join their Caregiver Experience team, focusing on enhancing care delivery, reducing administrative burdens, and driving clinical improvements. The ideal candidate will have 3-4 years of experience in product design at a technology-driven organization, with a metrics-driven approach. They should be able to collaborate effectively with cross-functional teams, solve problems with purpose, and deliver high-quality designs. Spring Health offers a competitive total rewards package, including health, dental, and vision benefits, a 401k match, parental leave, professional development reimbursement, and more.

Partnerships Manager

Company: Tellius

Location: Remote

Posted Jan 28, 2025

Tellius is an AI-powered data analytics platform that enables users to gain insights from vast datasets through a Google-like interface. It offers automated insights, predictive recommendations, and advanced analytics, including anomaly detection and root cause trend analysis. The company is seeking a Partnerships Manager with 5+ years of experience in business development or sales, a strong understanding of the tech industry, and a proven track record in building successful partnerships. The role involves developing and implementing a partnership strategy, managing existing partnerships, collaborating with cross-functional teams, and staying updated on market trends.

Principal Data Engineer

Company: Hypergiant

Location: Remote

Posted Jan 28, 2025

Hypergiant, a Texas-based software company, is seeking a Principal Data Engineer to work on highly complex DoD projects. The role involves developing and improving a data service for cloud-based applications, supporting data and database modeling, and collaborating with various teams throughout the software development lifecycle. The ideal candidate should have extensive software development or data engineering experience, proficiency in Python, and experience with database technologies, messaging systems, and stream computing software. Familiarity with cloud platforms, GIS, and data science is preferred. The company offers a competitive salary range, comprehensive benefits, and a flexible work environment.

Director, Martech (Multi-Solution)

Company: Bounteous

Location: Remote

Posted Jan 28, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Director of Marketing Technology with deep expertise in Adobe Experience Platform. The role involves optimizing customer experiences, driving business success, and collaborating with client service and business development teams. The ideal candidate should have extensive experience in marketing technology solutions, strong consultative skills, and the ability to work independently. Bounteous is committed to promoting an inclusive environment and is an equal opportunity employer.

Senior Engagement Manager

Company: Rackspace Technology

Location: Remote

Posted Jan 28, 2025

The Rackspace Engagement Manager is responsible for managing multiple projects, ensuring coherence within the program, and maintaining an environment to support each project. Key responsibilities include developing project plans, managing customer relationships, providing guidance on service utilization, and creating business reports. The role requires a Bachelor's degree or equivalent experience, at least 2 years of relevant experience, and preferred certifications. A solid understanding of SDLC and agile vs traditional methodologies is essential. Rackspace Technology is a multicloud solutions expert, committed to equal employment opportunities.

Client Program Manager

Company: Picarro

Location: Remote

Posted Jan 28, 2025

Picarro is seeking a Client Program Manager for a US remote, full-time position. The role involves strategic program execution, client relationship management, data analysis, and continuous improvement. The ideal candidate will have a Bachelor's degree in engineering, GIS, or a related field, and at least 3 years of experience in client-facing roles. They should possess strong analytical skills, GIS proficiency, client engagement abilities, program management skills, technical communication skills, and organized execution capabilities. Prior experience in the natural gas energy or infrastructure sectors is preferred.

Response Team Specialist

Company: Home Instead

Location: Remote

Posted Jan 28, 2025

Home Instead, a leading home care franchise, has merged with Honor to revolutionize care for older adults. The Response Team Specialist role involves assessing customer needs, explaining services, and scheduling consultations. The position requires excellent communication skills, empathy, and a passion for care. Prior experience in healthcare or homecare is preferred. The role is fully remote with a base pay range of $19.50-$21.65 USD. Home Instead and Honor are equal opportunity employers offering comprehensive benefits.

Account Director, Central Region (Large Customer Sales)

Company: StackAdapt

Location: Remote

Posted Jan 28, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is seeking an Account Director for its growing Enterprise team. The role involves leading sales efforts, driving growth, and fostering strong relationships with key clients. The ideal candidate will have extensive experience in programmatic advertising, a strong network within holding company agencies and brands, and a solutions-oriented approach. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive, diverse culture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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