Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Project Manager, Owner's Engineering & Technical Diligence (Reable Energy)

Company: Euclid Power

Location: Remote

Posted Jan 29, 2025

Euclid Power, a renewable energy software and services company, is seeking a Project Manager for its Owners Engineering and Technical Diligence group. The role involves serving as the point of contact for specific engagements, providing technical expertise, and overseeing a wide range of client projects. The ideal candidate should have 5+ years of engineering or technical project management experience in PV and/or energy storage deployment, a Bachelors degree in engineering or other technical fields, and expert knowledge of PV project engineering and construction principles. The company offers a comprehensive benefits package, early equity awards, professional credential sponsorship, multidisciplinary exposure, and a supportive, collaborative, and diverse environment.

Global Product Manager

Company: Accurate Background

Location: Remote

Posted Jan 29, 2025

Accurate Background is seeking a Global Product Manager to join their team. The role involves analyzing global markets, developing product strategies, and delivering new products and services. The ideal candidate should be a confident leader with experience in global markets, excellent communication skills, and a customer-focused mindset. The company values diversity and promotes equality, and offers a fun, fast-paced environment with opportunities for growth. The role requires a minimum of 3+ years of experience in a Product Owner or Product Manager role, strong analytical skills, and the ability to travel up to 25% as necessary.

Customer Success Manager

Company: Triple Whale

Location: Remote

Posted Jan 29, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, particularly in a SaaS environment, and possess strong communication, problem-solving, and teamwork skills.

Clear Aligner Prep Designer

Company: Dandy

Location: Remote

Posted Jan 29, 2025

Dandy, a venture-backed company, is revolutionizing the dental industry with technology. They are hiring an Aligner Prep Designer to edit scans, create documentation, and collaborate with design teams. The ideal candidate should have proficiency in Meshmixer, strong digital skills, and good knowledge of dental anatomy. Dandy offers comprehensive benefits and is committed to diversity and inclusion.

Freelance Legal Content Writer

Company: Compose.ly

Location: Remote

Posted Jan 29, 2025

Composely is seeking talented freelance writers with a passion for legal writing to create content for their clients. The role is flexible, offering a pay rate of USD $0.10 per word. Writers will have the freedom to choose content types and topics from a list of available projects commissioned by their clients. The objectives will vary based on client needs. The ideal candidate should be able to write about leading industry concepts for audiences with field knowledge and laypeople, be an excellent self-editor, detail-oriented, accountable for their work, always looking for ways to improve, and have strong organizational and time management skills. Responsibilities include creating professional content such as blog posts, guides, and landing pages specifically related to travel, ensuring content adheres to SEO best practices, engaging, accurate, and follows project guidelines, making requested revisions as necessary, and efficiently organizing and tracking projects to meet deadlines. Skills and qualifications include an law degree, 1+ years of experience writing about travel, proficiency in English, and knowledge of SEO content creation and current SEO best practices.

Tier 1 Service Desk Specialist

Company: Makpar

Location: Remote

Posted Jan 29, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Tier 1 Service Desk Specialist with experience in ServiceNow, MS Office suite, MS Windows 10 systems, iPhone configuration, and troubleshooting. The role involves providing telephone and email-based support, managing incidents, problems, and service requests, and ensuring all incidents are promptly and accurately documented. The ideal candidate should have superb communication skills, an associate degree in a related field, A+ certification, and ITILv3 and/or ITILv4 certificates. Makpar offers a great benefits package, excellent training, career development opportunities, flexible work schedules, and a generous compensation package.

Regulatory Affairs Sustaining Software with Robotics Support Consultant

Company: RQM+

Location: Remote

Posted Jan 29, 2025

RQM+ is a leading MedTech service provider with a global team of regulatory and quality experts. They offer comprehensive services including clinical trials, lab services, and reimbursement services. The company has deep expertise in all clinical specialties and works with top medical device manufacturers. The Regulatory Affairs Consultant role involves developing strategies, ensuring compliance with regulations, and leading cross-functional teams. Requirements include a Bachelor's degree, experience in Regulatory Affairs, and knowledge of AI, ML, robotics, cybersecurity, and threat modeling. RQM+ values its employees, offering a competitive compensation package and a focus on work-life balance.

Sustainability Reporting Manager

Company: Lime

Location: Remote

Posted Jan 29, 2025

Lime, a leading global shared electric vehicle company, is seeking a Sustainability Reporting Manager to advance its commitment to a carbon-free future. The ideal candidate will have experience in sustainability reporting, preferably in the transportation or technology sectors, and a strong understanding of ESG reporting frameworks. They will lead the delivery of reporting strategy, ensure compliance with ESG regulations, and drive projects related to carbon inventories and sustainability initiatives. Lime offers competitive salaries, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Client Executive, SMC Southwest

Company: BlueVoyant

Location: Remote

Posted Jan 29, 2025

BlueVoyant is seeking an experienced SMC Client Executive to grow high velocity business relationships. The role involves engaging with prospective customers, building relationships with Microsoft SMC Operating Units and field sales teams, and driving pipeline growth. The ideal candidate should have at least 1 year of experience in selling security solutions, preferably Microsoft security solutions, and a bachelor's degree in information technology or a related field. BlueVoyant is a cybersecurity company that utilizes data analytics and technology to secure organizations and their supply chains.

Senior Software Engineer, Backend

Company: Life360

Location: Remote

Posted Jan 29, 2025

Life360 is a global company with over 50 million users, offering a range of safety features for families. The Location Cloud team, part of the Location Operating Group, develops and maintains core backend services for real-time location functionality. They are seeking a senior backend engineer with experience in distributed systems, Java, and cloud-native environments. The company values diversity and offers competitive benefits, including health insurance, mental wellness programs, and flexible PTO.

Professional Services Manager

Company: Atlas Technica

Location: Remote

Posted Jan 29, 2025

Atlas Technica, founded in 2016, is seeking a Professional Services Manager to lead a team of Cloud Engineers. The role involves managing and mentoring the team, overseeing client onboarding and cloud implementation projects, and developing scalable processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, at least eight years of IT experience, and proven experience managing technical teams and delivering client-facing projects. Preferred qualifications include active Azure or AWS certifications, experience in financial industries, and proficiency with Infrastructure as Code tools.

Senior Product Marketing Manager

Company: Equip

Location: Remote

Posted Jan 29, 2025

Equip is a leading virtual evidence-based eating disorder treatment program, founded in 2019. It offers dedicated care teams including therapists, dietitians, physicians, and peer/family mentors. Equip operates in all 50 states and is recognized by Forbes, LinkedIn, TechCrunch, Fast Company, and Business Insider. The Senior Product Marketing Manager role involves developing product marketing initiatives, storytelling, GoToMarket strategies, campaigns, market research, competitive analysis, and stakeholder management. The ideal candidate should have 6+ years of product marketing experience, strong analytical skills, and a deep understanding of end-to-end marketing strategy. Equip values diversity, equity, inclusion, and belonging, ensuring equal opportunity in all aspects of employment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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