Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Sr. Sales Executive

Company: Private Health Management

Location: Remote

Posted Jan 27, 2025

Private Health Management (PHM) is a specialized healthcare navigation firm that assists clients with serious and complex medical conditions. The company is seeking a Senior Sales Executive to grow its corporate business by engaging with employee benefits leaders and senior executives in professional and financial services firms. The role involves building new distribution channels, cultivating strategic partnerships, and developing go-to-market strategies. The ideal candidate should have a 5+ year track record in closing complex sales, exceptional communication skills, and industry relationships with professional services firms. The role offers a competitive base salary of $125,000 - $150,000 with a performance-based commission plan, along with comprehensive benefits. The position requires significant travel and residency in one of the states where PHM has business operations.

Senior FP&A Manager

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo, a B2B labor marketplace in animal healthcare, is seeking a Senior Manager of FP&A. The role involves financial planning, performance analysis, operational excellence, and leadership of the FP&A team. The ideal candidate should have exceptional financial modeling skills, strategic partnership abilities, and a data-driven mindset. Roo offers accelerated growth, comprehensive benefits, and an inclusive environment.

Customer Success Coordinator

Company: Prevail Legal

Location: Remote

Posted Jan 27, 2025

Prevail Legal, a well-funded startup based in San Francisco, is seeking a Customer Success Coordinator for a fully remote position. The ideal candidate should have 13 years of experience in Court Reporting operations, proficiency in RB9 Reporter Base software, and familiarity with Google Workspace, Google Suite, and Slack. The role involves serving as a key point of contact for inbound communications, coordinating billing inquiries, and collaborating with Sales and Marketing teams. The compensation range is $18-$22 per hour, depending on job-related knowledge, skills, and experience. Prevail Legal is committed to equal employment opportunity and is hiring US Citizens, without providing H1B Visa support.

Software Development Engineer

Company: MCG Health

Location: Remote

Posted Jan 27, 2025

MCG Health is seeking a Software Development Engineer to join their team. The role involves designing, developing, and testing healthcare web applications using Microsoft .NET technologies and SQL Server. The ideal candidate should have a Bachelor's degree in Computer Science, 2+ years of professional software development experience, and proficiency in ASP.NET, C#, and Restful API. Additional preferred qualifications include experience with cloud platforms like Azure, excellent SQL server skills, and broad knowledge of Web technologies. MCG offers competitive compensation, comprehensive benefits, and a diverse work environment.

Vice President, Marketing

Company: Private Health Management

Location: Remote

Posted Jan 27, 2025

Private Health Management (PHM) is seeking a Vice President of Marketing to lead its marketing function, focusing on strategy, execution, and team leadership. The role involves developing a comprehensive marketing strategy, driving demand generation, fostering consumer engagement, and overseeing content creation. The ideal candidate will have strategic leadership, content and demand generation expertise, full-funnel marketing acumen, team leadership skills, and industry knowledge in the employee benefits and healthcare space. The role offers a competitive compensation package, including a base salary of $175,000-$215,000, benefits, and opportunities for growth in a remote company with employees across the United States.

Senior Product Growth Analyst

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo is a B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. The Growth team works alongside the Director of Growth to define company objectives and measure their impact. The team's responsibilities include prototyping new data-driven workflows, helping teams define and dashboard their North Star, running trusted experiments, and identifying trends for deep dive analysis. The role requires 5+ years of experience in an analytical strategy role, preferably product-focused, with strong SQL skills and knowledge of growth strategies in a high-growth startup environment. The company offers competitive compensation, comprehensive benefits, and a mission-driven work environment.

Revenue Operations Architect (Marketing Ops Lead)

Company: Operatus

Location: Remote

Posted Jan 27, 2025

Operatus is seeking a Director or Sr Director level Marketing Operations professional to lead a team managing client relationships, deliver effective solutions, and provide strategic leadership. The role involves project management, client communication, collaboration with team members, and ownership of the marketing tech stack. Requirements include 4+ years of Marketing Ops or Rev Ops experience, experience with Marketing Automation Platforms, and strong project management skills. The company offers a competitive salary, remote work, and comprehensive benefits.

Legal Transcriptionist/ Editor

Company: Prevail Legal

Location: Remote

Posted Jan 27, 2025

Prevail Legal, a well-funded startup based in San Francisco, is seeking a detail-oriented and deadline-driven Contract Legal Transcriptionist/Editor. The role involves reviewing AI-generated transcriptions for accuracy, editing and proofreading, researching legal terminology, and maintaining style guidelines. The position is remote and requires a college degree or court reporting/transcription certification, strong attention to detail, and excellent communication skills. Familiarity with legal terminology and fluency in English are essential. The pay range is $14-$22 per hour, varying with skills and experience. Prevail Legal is committed to equal employment opportunity.

Enterprise Risk Program Manager

Company: Lead Bank

Location: Remote

Posted Jan 27, 2025

Lead, a fintech company, is seeking a dynamic and creative risk-focused Program Manager. The role involves enhancing and conducting the bank's annual enterprise-wide risk assessment, creating standardized risk assessment methodology standards, building or enhancing the bank's risk documentation and control standards, developing risk reporting, and managing vendor risk and procurement programs. The ideal candidate should have a bachelor's degree, 8-10 years of risk management experience, and a deep understanding of enterprise risk management frameworks. Lead offers competitive compensation, benefits, and a dynamic work environment.

VP, Data

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo, a B2B labor marketplace in animal healthcare, is seeking a Vice President of Data to lead and scale their data team. The role involves defining and executing a data strategy, leading the growth team, overseeing data engineering and infrastructure, collaborating cross-functionally, developing advanced analytics, and establishing data governance. The ideal candidate will have 10+ years of data leadership, technical expertise, strategic vision, strong business acumen, leadership skills, and a passion for instilling a data-driven culture. Roo offers competitive compensation, comprehensive benefits, and a mission-driven environment.

Data Analyst

Company: Private Health Management

Location: Remote

Posted Jan 27, 2025

Private Health Management (PHM) is a healthcare navigation firm that specializes in assisting clients with serious and complex medical conditions. They offer a datadriven approach to capture and report the value of their care management programs, focusing on utilization, clinical outcomes, and financial results for corporate clients. The Data Analyst role involves developing and maintaining reports, analyzing medical claims data, and building dynamic dashboards. The ideal candidate should have a degree in data science, financial analysis, epidemiology, or a related field, with 2+ years of experience in data analysis, preferably in healthcare or employee benefits. They should be proficient in Microsoft Office suite, data visualization tools, and have strong communication and collaboration skills.

Senior Full Stack Engineer

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo is a B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. The company aims to revolutionize the industry by combining healthcare expertise with Silicon Valley talent. They are seeking a Senior Full Stack Software Engineer to develop new features using cutting-edge technologies. The role involves working remotely with occasional travel to San Francisco. Key responsibilities include collaborating with cross-functional teams, participating in architectural discussions, writing maintainable code, and staying updated on emerging technologies. The ideal candidate has a minimum of five years of hands-on experience in web application development, excellent problem-solving skills, strong communication abilities, and expertise in backend and frontend technologies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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