Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Product Designer (f/m/x) - remote

Company: refurbed

Location: Remote

Posted Jan 27, 2025

Refurbed, a European marketplace for refurbished products, is seeking a Senior Product Designer to join their Category Management & Discovery squad. The role involves designing user-friendly experiences, improving matching rates, and collaborating with various teams. Refurbed values a user-centered design process, continuous learning, and a healthy work-life balance. They offer professional development opportunities, remote work flexibility, and an inclusive company culture.

Head of Global Operations

Company: Tala

Location: Remote

Posted Jan 27, 2025

Tala, a fintech company, is expanding its product offerings and crypto services across multiple continents. The company, which has served millions of customers in Kenya, the Philippines, Mexico, and India, is seeking a Head of Global Operations to oversee collections and customer support functions. The role involves strategic leadership, functional ownership, execution oversight, and team management. The ideal candidate should have extensive experience in outbound contact centers, strong analytical skills, and a customer-centric mindset. Tala is committed to building a diverse and inclusive financial ecosystem.

Application Security Engineer II

Company: Spring Health

Location: Remote

Posted Jan 27, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver best-in-class outcomes for their employees. They offer a comprehensive suite of mental health services, including therapy, coaching, medication, and more. Their innovative platform has generated a net positive ROI for employers and has a current valuation of $33 billion. They are seeking an Application Security Engineer II to join their Security team, with a focus on vulnerability management, penetration testing, and secure application design. The role requires at least 2 years of experience in application security engineering, hands-on experience with various programming languages, understanding of cloud architecture, and knowledge of common application vulnerabilities.

Software Engineer (Golang/React)

Company: Applied Systems

Location: Remote

Posted Jan 27, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Software Engineer with expertise in Golang and React. The role involves developing and maintaining robust web applications and microservices, collaborating with architects and Scrum team members, and delivering high-quality technical solutions. The ideal candidate should have experience in software development languages, a strong understanding of web development cycles, and proficiency in microservice architecture, cloud computing, and related technologies. Excellent communication skills and problem-solving abilities are also required. Benefits include health insurance, retirement savings plans, work-life balance, and opportunities for career growth.

Consultant/Engineer - EV Charging & Smart Energy

Company: P3 USA, Inc.

Location: Remote

Posted Jan 27, 2025

The job posting is for a consulting engineering and testing project role in the electric mobility ecosystem. The role involves supporting clients in development or testing of new hardware components, conducting test drives and charging tests with electric vehicles, software implementation support, system integration, market analysis, business model analysis, rollout management of charging infrastructure, and data analytics. The ideal candidate should have a bachelor's degree in engineering or science, 2+ years of experience in the electric mobility ecosystem, strong technical knowledge of charging technologies, project management skills, problem-solving abilities, and excellent communication skills. The company offers competitive salary, benefits, mentorship programs, and opportunities for career growth and travel.

Customer Success Manager

Company: Cendyn

Location: Remote

Posted Jan 27, 2025

The Customer Success Manager role involves managing customer relationships, implementing engagement strategies, monitoring performance indicators, resolving issues, and promoting customer education and satisfaction. The ideal candidate should have proven experience in Customer Success or Account Management, strong analytical skills, and proficiency in CRM tools like SalesForce. The position requires full-time work, Monday through Friday, and may involve travel based on customer and business needs.

Senior Software Engineer

Company: SheerID

Location: Remote

Posted Jan 27, 2025

SheerID is seeking a Senior Software Engineer with a strong background in Java and data analysis to lead the design and implementation of complex software solutions. The role involves mentoring colleagues, driving technical excellence, and contributing to architectural decisions. The company values diversity and inclusion, and offers a collaborative environment with opportunities for continuous learning and growth.

Account Executive, SMB

Company: Emburse

Location: Remote

Posted Jan 27, 2025

Emburse is a company that aims to improve the lives of its users and businesses by automating corporate expense and invoice management. They offer tailored solutions for companies of all sizes, including startups, SMBs, and enterprises. The company is currently seeking an Account Executive for SMB to focus on attracting small business leads, prospect new opportunities, and meet quarterly sales goals. The ideal candidate should have strong prospecting skills, presentation skills, and a deep understanding of AP Expense and Business needs. Emburse is committed to providing equal employment opportunities and fostering a diverse and inclusive work environment.

SMB Sales Executive

Company: InterPayments

Location: Remote

Posted Jan 27, 2025

InterPayments is a San Francisco-based FinTech SaaS company that aims to reduce payment processing costs for merchants. They offer innovative data services to Fortune 1000 companies and empower merchants to negotiate lower fees. The company is looking for a B2B sales executive to focus on SMB and enterprise merchants in the US and Canada. The role involves educating, guiding, and closing new customers, with a focus on building trust and long-lasting relationships. The ideal candidate should have extensive enterprise B2B SaaS or managed service sales experience, a customer-centric approach, and the ability to manage multiple opportunities and execute flawlessly.

Associate Big data engineer

Company: MetLife

Location: Remote

Posted Jan 27, 2025

MetLife is seeking a high-performing data and analytics professional to join its Global Advanced Analytics and Research Center (GARC) in Hyderabad, India. The role involves driving and supporting the development and deployment of actionable, high-impact data and analytics solutions across various enterprise functions and lines of business. The professional will work with cutting-edge technologies and frameworks to process data, create data pipelines, and collaborate with the data science team to operationalize end-to-end machine learning and AI solutions. Key responsibilities include contributing to the build-implementation of data ingestion and curation processes, supporting the ingestion of huge data volumes, and collaborating with cross-functional teams to build data enablement solutions.

Commercial Account Executive US Remote

Company: Kong

Location: Remote

Posted Jan 27, 2025

Kong is seeking a Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. The role involves developing and executing sales strategies, owning the entire sales cycle, collaborating with internal teams, identifying customer pain points, building relationships with C-level executives, leading account planning efforts, and staying updated on industry trends. The ideal candidate should have 5+ years of experience in commercial sales, strong consultative selling skills, excellent communication and negotiation skills, a results-driven mindset, and experience with CRM platforms. The typical base pay range for this role in the US is $90k-$100k.

Strategic Finance Associate

Company: Shields Health Solutions

Location: Remote

Posted Jan 27, 2025

Shields Health Solutions is a leading specialty pharmacy integrator and accelerator, recognized as a Great Place to Work for four consecutive years and awarded US Fortune Best Workplaces in Health Care, Millennials, and Women. The company prides itself on its culture of inclusion and kindness, improving lives and elevating performance. The Strategic Finance team, reporting to the Senior Director of Strategic Finance, focuses on cross-functional finance strategy and business projects, building financial infrastructure for the rapidly growing company. The Strategic Finance Associate will work closely with the C-Suite and other leaders, handling investor communications, producing financial reports, and identifying growth opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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