Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Software Development Engineer (Storefront)

Company: Recharge

Location: Remote

Posted Nov 29, 2025

The Storefront Team at Recharge is responsible for high-performance storefront widgets and backend services. They handle 25M+ sessions per day and require high performance and stability. The team works with a modern tech stack including Python, React, GCP, and more. They value remote work, collaboration, rapid iteration, and engineering excellence.

Senior Machine Learning Engineer

Company: Trafilea

Location: Remote

Posted Nov 29, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and operate in 19 countries. The company builds and scales its own DTC brands while helping talented individuals grow. They offer remote work, competitive salaries, and a dynamic team environment.

Staff Applied AI/ML Engineer - Growth

Company: Gusto, Inc.

Location: Remote

Posted Nov 29, 2025

The role is for a technical leader to drive customer-facing upsell motions at Gusto. The responsibilities include improving a model-driven recommendation platform, building lead scoring, and predicting customer preferences. The ideal candidate should have 7+ years of experience in building and deploying end-to-end ML/AI systems, deep expertise in advanced ML methods, and strong programming skills in Python.

Senior Salesforce Manager - CRM Systems

Company: GitLab

Location: Remote

Posted Nov 29, 2025

The role is for a Senior Manager to lead the Salesforce CRM Systems team, focusing on delivering innovative solutions, driving business growth, and ensuring seamless integration across the technology ecosystem. The ideal candidate should have extensive Salesforce development experience, technical leadership skills, and the ability to mentor and develop high-performing teams.

Staff Data Scientist - Ads

Company: Reddit

Location: Remote

Posted Nov 29, 2025

Reddit's job posting highlights a remote-friendly, data science role focused on advertiser growth and innovation. The position offers high impact and autonomy, with competitive benefits and a collaborative team environment.

Talent Acquisition Coordinator (Recruiter)

Company: Newsela

Location: Remote

Posted Nov 29, 2025

The job posting is for a proactive Contract Recruiter to join the People team, focusing on identifying and recruiting top-tier technical talent, predominantly software engineering roles. The ideal candidate should have 3+ years of experience in full-cycle corporate recruiting for technical roles, a strong understanding of software engineering concepts, and experience using Greenhouse ATS and LinkedIn Recruiter. The role is remote and hireable in Latin America.

Observability Engineering Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring an Observability Engineering Manager to lead the development of distributed tracing or service mesh products as part of their Observability group. Canonical is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and a founder-led, profitable, and growing company.

Product Marketing Manager

Company: Stripe

Location: Remote

Posted Nov 29, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The company is seeking experienced product marketers to shape product roadmaps, drive launches, and grow adoption for critical products. The role involves developing messaging, positioning, and campaign content, as well as collaborating with various teams across the organization.

Analyst - Trust & Safety (II)

Company: Kickstarter PBC

Location: Remote

Posted Nov 29, 2025

The Trust and Safety team at Kickstarter is dedicated to maintaining a safe environment for users and the company. They focus on monetary safety, content moderation, policy enforcement, and assisting the community with account issues. The team values empathy, clear communication, and collaboration to ensure a positive user experience.

Marketing Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical promotes itself as a leading open-source provider with a global presence, emphasizing innovation, remote work flexibility, and career growth opportunities. The job posting highlights collaborative environments, competitive compensation, and a focus on technology-driven marketing strategies.

Customer Experience Lead (Operations Support)

Company: Trafilea

Location: Remote

Posted Nov 29, 2025

Trafilea is a consumer tech platform focused on transformative brand growth. They build and scale their own digitally native brands using AI, automation, and operational excellence. The company is looking for a Customer Experience Team Leader to improve the shopping experience for their apparel store customers.

Junior Product Manager

Company: Canonical

Location: Remote

Posted Nov 29, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. Canonical seeks product managers with a passion for open source, strong leadership and communication skills, and a desire to drive product strategy and shape market demands.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages