Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Machine Learning Engineer

Company: Loka, Inc

Location: Remote

Posted Nov 26, 2025

Loka, a Silicon Valley-based tech consultancy, is seeking a Senior Machine Learning Engineer to join their team. The role involves designing and implementing ML solutions, leading client communications, and collaborating with cross-functional teams. The company values mission-driven work, remote work culture, and continuous learning.

Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Research Scientist to join their ArtistFirst AI Music lab, which pioneers generative technologies for music to create breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community. The ideal candidate should have a PhD in a related field, experience in generative modeling or music information retrieval, strong coding skills, and a passion for building products that add value to millions of people.

Senior Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Senior Research Scientist to join their ArtistFirst AI Music lab. The team pioneers state-of-the-art generative technologies for music, creating breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community.

Product Manager - Dropbox Dash

Company: Dropbox

Location: Remote

Posted Nov 26, 2025

The role of Product Manager for Dash Connectors at Dropbox involves driving the vision, strategy, and execution for the company's suite of products. The position requires leading cross-functional teams, understanding customer workflows, and crafting integration scenarios to deliver real customer value. The ideal candidate should have strong product thinking, technical curiosity, and a bias for action, with at least 4 years of product management experience in SaaS, API-first, or integration-focused environments.

Staff Product Manager - Voice AI

Company: Airbnb

Location: Remote

Posted Nov 26, 2025

Airbnb is seeking a visionary Staff Platform Manager to lead the strategy and evolution of their IVR and Voice support ecosystem using AI. The role involves building a platform that touches the lives of millions of people worldwide, making it seamless and accessible for all Airbnb users in all languages, cultures, and needs. The ideal candidate will have at least 7 years of experience in product management, deep experience in building and scaling voice-based systems and multimodal AI ecosystems, and a proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms.

Senior Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Senior Research Scientist to join their ArtistFirst AI Music lab. The team pioneers state-of-the-art generative technologies for music, creating breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community.

Revenue Operations Specialist

Company: Docplanner

Location: Remote

Posted Nov 25, 2025

Doctoralia is a global healthcare platform with a mission to help people live longer, healthier lives. They offer a marketplace for patients to schedule and evaluate appointments, as well as a SaaS system for optimizing office management and patient flow. The company is looking for a highly analytical and detail-oriented person to support the revenue process through analysis and reporting, review operational data, and participate in process improvement initiatives.

Senior Engineering Manager - Core AI Platform

Company: Dropbox

Location: Remote

Posted Nov 26, 2025

The role of Senior Engineering Manager at Dropbox involves leading a team of engineers, driving AI integrations into Dropbox's flagship product, and shaping the company's future direction. The position requires strong leadership skills, technical expertise, and experience managing engineering organizations. The company culture rewards a bias for action, engineering partnership, and operational excellence.

GTM Enablement Manager - Onboarding & Success

Company: SQUIRE

Location: Remote

Posted Nov 26, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers onboarding and training programs for its teams across the US, Canada, and the UK, with a focus on enabling postsales teams to perform at their best potential.

Staff Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Staff Research Scientist to join their ArtistFirst AI Music lab, which focuses on developing generative technologies for music to create breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community. The ideal candidate should have a PhD in a related field, experience in generative modeling or music information retrieval, strong coding skills, and a passion for building products that add value to millions of people.

Senior Counsel - Commercial and Compliance

Company: D-Wave Quantum

Location: Remote

Posted Nov 26, 2025

DWave seeks a Senior Counsel to provide legal expertise in complex transactions and compliance. The role involves drafting agreements, managing risks, and collaborating across teams. The company emphasizes innovation, inclusivity, and career growth.

Director - Content Marketing

Company: Saviynt

Location: Remote

Posted Nov 26, 2025

Saviynt is an AI-powered identity platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is recognized as a leader in identity security and is helping organizations safely accelerate their deployment and usage of AI. Saviynt is looking for a content marketing leader to join their team and lead the content revolution, shifting the company mindset from a product-oriented culture to one that embraces storytelling, expertise, and trust.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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