Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Clinical Trial Assistant

Company: Scout

Location: USA

Posted Nov 16, 2025

Scout, a company established in 1996 and rebranded in 2024, offers clinical trial patient travel and reimbursements, as well as an online learning management system. They are seeking a Clinical Trial Assistant to join their remote US team, with responsibilities including coordinating study activities, managing documentation, and communicating with stakeholders. The ideal candidate should have a degree or equivalent experience, 1-2 years of clinical research experience, and strong computer skills.

Software Engineer L4/L5 - Data and Feature Infrastructure, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages machine learning and artificial intelligence to personalize content recommendations, optimize content slate, and improve various business initiatives. They are seeking to build a next-generation ML data and feature platform to improve the productivity of ML practitioners and enable sharing of datasets across various ML domains.

Machine Learning Engineer - AI for Member Systems

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a passionate and talented Machine Learning Engineer to join their AI for Member Systems team. The role involves collaborating with cross-functional teams to develop and implement machine learning algorithms that improve personalization, recommendations, and member experiences. The ideal candidate should have 5+ years of experience in applying machine learning in an industrial setting, a PhD or Masters in a related field, and expertise in machine learning algorithms and frameworks.

Jr. Customer Support Engineer

Company: PolicyFly

Location: USA

Posted Nov 17, 2025

PolicyFly is modernizing specialty insurance with automation and intuitive design. The job offers hands-on technical experience in customer-facing configurations, scripting, and system improvements, with growth opportunities into leadership roles and expertise in insurance workflows.

Strategic Operations Program Manager

Company: iRhythm

Location: USA

Posted Nov 17, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is looking for a Senior Project Manager to lead large-scale cross-functional projects, drive operational excellence, and collaborate with diverse teams to deliver strategic initiatives.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Nov 17, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. They are transitioning to a permanent Work from Anywhere model to attract top talent and promote a strong company culture. The Lead Product Manager role involves designing and driving end-to-end product planning and execution for partner products and services, with a focus on migrating a partner platform from on-prem to cloud.

Technical Director - Internal Game Studio (ISX2)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a Technical Director to lead a new transmedia gaming experience on their CloudGaming platform. The role involves assembling and managing a world-class engineering team, making technology decisions, and ensuring alignment with Netflix's platform technologies. The company values integrity, excellence, respect, inclusion, and collaboration.

Analytics Engineer 5 - Application Quality of Experience

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a seamless, high-quality streaming experience across a wide range of devices. The Client Data Science & Engineering team uses large datasets to generate insights about the end-to-end user experience and systems. The company is seeking an analytics engineer to improve App QoE instrumentation and monitoring.

Machine Learning Scientist (L5) - Content and Studio

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Studio Production team within Data Science and Engineering develops analytics and machine learning tools to support decision-making in content finance and production planning. They are seeking an experienced ML scientist to build ML solutions for self-service analytics of structured and unstructured data.

Associate Sales Consultant

Company: Finalsite

Location: USA

Posted Nov 17, 2025

Finalsite is a community relationship management platform for K12 schools, offering websites, communications, mobile apps, enrollment, and marketing services. The Associate Sales Consultant role involves securing new sales, cross-selling, and upselling to existing clients, with a focus on the K12, charter, and independent schools market.

Sr. Consultant Change Management

Company: phData

Location: USA

Posted Nov 17, 2025

The role of a Senior Change Management Consultant in the Advisory Practice involves partnering with clients to drive successful adoption of data-driven and AI-enabled solutions. The consultant will develop and execute change management strategies, work closely with clients to design communication and training programs, and manage organizational resistance to ensure sustainable change. The ideal candidate should have 4+ years of experience in change management, strong technical understanding, and excellent communication skills.

TV UI Engineer (L5) - Games Player Experiences

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a senior TV UI engineer to innovate Game Player experiences, emphasizing collaboration, accessibility, and inclusive culture. The role involves building scalable, performant code and driving cross-functional initiatives.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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