Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Software Engineer - Structure

Company: Webflow

Location: USA

Posted Nov 14, 2025

Webflow is a platform that empowers creators with tools for building and managing websites. It combines visual development, content management, AI-driven personalization, hosting, and analytics. The company seeks a Staff Software Engineer to help empower creators and guide them towards component-first design. Webflow values scalable architecture, exceptional user experiences, and technical depth combined with product vision.

Senior Product Manager - Outage Management

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Senior Product Manager to define how Kraken supports utilities in preparing for managing and communicating during outages. The role involves shaping an integrated suite of AI-powered products and experiences to improve the customer experience for utility partners.

Director of Education (EDU) Sales

Company: Guidebook

Location: USA

Posted Nov 14, 2025

Guidebook is an event management software company that helps organizations create mobile apps for events, campuses, and training. They are seeking a Director of Education Sales to drive revenue growth in the higher education market. The role involves direct selling, strategic leadership, and partnership with marketing and product teams.

Product Manager - Vertically Integrated Utilities

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Product Manager to define how Kraken supports Vertically Integrated Utilities. The role involves collaborating with teams to deliver client outcomes and business value, making Kraken the platform of choice for utilities.

Technical Quality Specialist

Company: Figma

Location: USA

Posted Nov 13, 2025

The Technical Quality Specialist role at Figma involves troubleshooting complex bugs, collaborating with internal teams, and advocating for quality improvements to enhance the Figma experience for customers. The ideal candidate should have a strong testing background, be comfortable in a fast-paced environment, and demonstrate leadership and technical competence.

Technical Operations Manager

Company: Mercury

Location: USA

Posted Nov 14, 2025

This job posting seeks a Technical Operations Manager to lead team transformation, focusing on scalable systems and tech integration. Key responsibilities include team leadership, metric management, and innovation. The role offers competitive compensation and a diverse work environment.

Sales Development Representative

Company: Grafana Labs

Location: USA

Posted Nov 14, 2025

The job description for a Sales Development Representative (SDR) at Grafana Labs highlights the core missions of helping users navigate their Grafana journey, partnering with the sales team to identify new business opportunities, and developing transferable skills. The role involves balancing reactive and proactive work, using AI tools, and collaborating with cross-functional teams. The company values team-first attitude, humility, and continuous learning.

Senior Software Engineer - Billing Platform

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The role is for a Software Engineer on the Billing Platform team at Grow Therapy, focusing on evolving a foundational billing system. The position involves designing scalable backend systems, writing high-quality code, conducting code reviews, driving architectural decisions, and proactively identifying system reliability risks. The ideal candidate has 6+ years of backend engineering experience, a systems thinking mindset, technical depth in backend languages and data modeling, and an execution-oriented approach.

Middle School Teacher

Company: ABC Education

Location: USA

Posted Nov 13, 2025

Polaris Global Academy is hiring middle school teachers for virtual instruction. They seek certified US-based teachers with experience in online teaching, strong communication skills, and a passion for student-centered learning. The school offers competitive pay and a flexible learning environment.

Security GRC Program Manager - Third Party

Company: Stripe

Location: USA

Posted Nov 14, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow their revenue. The company's mission is to increase the GDP of the internet. The Security GRC team at Stripe is responsible for various functional areas, including security governance, risk, compliance, and third-party security risk assessment. The Security GRC Program Manager position will have the ability to influence the continuous buildout of the TPSRA program, including developing policies, standards, and processes to support the program.

Senior Product Designer - Emerging Creative

Company: Netflix

Location: USA

Posted Nov 14, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Product Designer to join the Emerging Creative Experience Design team, focusing on UX/UI strategy and high-visual craft across consumer products. The role involves collaborating with multidisciplinary teams to create immersive, engaging experiences that align with business goals and the Netflix brand.

Sr. GTM Recruiter

Company: Saviynt

Location: USA

Posted Nov 14, 2025

Saviynt's AI-powered identity platform helps organizations manage access and protect digital assets while driving efficiency. The company seeks a GTM Talent Acquisition Partner to recruit top talent, emphasizing innovation, diversity, and growth opportunities in a dynamic tech environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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