Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Staff Engineer – Ops Cloud Platform - Ruby on Rails

Company: PagerDuty

Location: USA

Posted Nov 15, 2025

PagerDuty is seeking a senior Ruby on Rails architect to lead the modernization of their core web platform. The role involves defining technical architecture, driving modernization efforts, collaborating with domain teams, establishing best practices, mentoring engineers, and staying current with the Rails ecosystem. The position offers a competitive salary range and the opportunity to shape the future of PagerDuty's platform.

Vice President - OEM Data & Intelligence

Company: Tekion

Location: USA

Posted Nov 15, 2025

Tekion, a fast-growing cloud-native SaaS innovator in automotive retail, is seeking a Vice President of Data & Intelligence. The role involves leading data strategy, developing data products, building partnerships, and driving growth. The ideal candidate has 10+ years of leadership experience in the automotive sector, deep expertise in data strategy and analytics, and strong executive communication skills.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Senior Engineering Manager - Community Support Engineering

Company: Airbnb

Location: USA

Posted Nov 15, 2025

The job posting is for a passionate and forward-thinking Senior Engineering Manager to lead the Ambassador Routing and Communications (ARC) team at Airbnb. The role involves establishing a high-performing engineering culture, partnering with product leaders and cross-functional stakeholders, driving agile development processes, coaching and mentoring engineers, shaping the ARC strategy, and managing a distributed team. Exciting projects include Project Vicarius for disaster recovery, Differentiated Service for AI-powered personalized support, Routing 20 for transformation to intelligent routing, and Skill-Based Routing for matching customer inquiries with the best-equipped ambassadors.

Indirect Tax Enablement Specialist

Company: Stripe

Location: USA

Posted Nov 15, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is seeking a dynamic Indirect Tax Enablement Specialist to join their team and drive user success and internal strategy implementation. The role involves providing real-time support, analyzing support experiences, collaborating with stakeholders, designing and executing enablement programs, and creating engaging content.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 15, 2025

HubSpot is seeking a Staff Software Engineer to join the Release Core team within the Release Engineering product line. The team works on deploying systems across a common infrastructure, defining platform and patterns for applications. The ideal candidate should have experience building modern scalable CI and CD systems, deep experience with Kubernetes, and a customer-centric approach to building platform software.

Deal Desk Manager

Company: Saviynt

Location: USA

Posted Nov 15, 2025

Saviynt is an identity authority platform that provides customers with visibility, control, and intelligence to defend against threats while empowering users with access to digital technologies. The company is seeking an experienced Deal Desk Manager to lead the Deal Desk function, ensuring seamless and profitable execution of complex high-value transactions. The role requires strategic leadership, deep expertise in SaaS business models, and proven leadership ability to manage commercial risk and drive process excellence across a high-growth sales organization.

Closing Coordinator

Company: Hometap

Location: USA

Posted Nov 15, 2025

Hometaps is seeking an experienced Closing Coordinator to streamline investment closing operations while maintaining strong customer service. The role involves collaborating with various teams, building relationships with vendors, scheduling signing appointments, monitoring closings, and identifying process improvements. The ideal candidate has 1+ years of experience in a related role, a strong commitment to customer service, attention to detail, and the ability to work under pressure.

Assigned Support Engineer

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The ideal candidate should have experience in managing customer-facing cases, advanced problem-solving skills, a proactive support mindset, and expertise in Linux systems administration and scripting languages.

Staff Product Designer - MetaMask

Company: Consensys

Location: USA

Posted Nov 15, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Sales Account Executive - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2025

The role of an Enterprise Account Executive at Symmetry Software involves expanding the company's impact by bringing payroll compliance solutions to service providers and enterprise-level employers. The position requires collaborating cross-functionally with various teams to drive high-value deals in a dynamic, high-growth environment. The ideal candidate should have 8+ years of B2B SaaS enterprise sales experience, a proven track record of exceeding quotas, and strong communication and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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