Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Solution Engineer

Company: Ottimate

Location: USA

Posted Feb 28, 2025

Ottimate is a company that automates accounts payables for fast-growing businesses. They offer a cloud-first approach for invoice management and payments, enabling remote work. The company values growth, customer focus, innovation, accountability, and communication. The Solution Engineer role involves bridging the gap between sales and technology, providing technical demonstrations, and contributing to sales presentations. The ideal candidate has deep product knowledge, excellent communication skills, and a strong technical background. Ottimate offers a competitive compensation package, flexible working hours, and a supportive company culture.

Vice President of Customer Growth

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel, a leading technology brand in early education, is seeking an experienced VP of Customer Growth to lead and scale their Support, Onboarding, and Account Management teams. The ideal candidate will have 15+ years of experience in high-growth tech companies, a proven track record in driving customer retention and expansion, and strong cross-functional leadership skills. The role involves building and leading a 100+ person team, owning customer revenue and growth strategy, optimizing processes, leveraging data to drive impact, and fostering a high-performance sales-driven culture. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Staff Product Designer - New Products

Company: Webflow

Location: USA

Posted Feb 28, 2025

Webflow is seeking a Staff Product Designer for a new product offering. The role involves defining and shaping a new product area, working across teams to strategize, explore, validate, and build a solution. The ideal candidate will have a strong track record of launching user-centric products, operating at both strategic and tactical levels, and driving alignment across cross-functional teams. The role is remote-first, with tailored cash compensation based on geographic markets. The candidate will define design and launch sophisticated products, collaborate across pillars, present work to stakeholders, engage with customers, and elevate the craft of design at Webflow.

Leave Management Analyst

Company: Renaissance

Location: USA

Posted Feb 28, 2025

Renaissance is a global leader in preK12 education technology, offering solutions that help educators create personalized learning paths for students. The company values trust, collaboration, and employee advocacy. They are seeking a Leave Management Analyst with 5+ years of leave administration and benefits experience, and expert knowledge of LOA, ADA, and Workers Compensation Laws. The role involves optimizing leave processes, collaborating with various teams, and ensuring compliance with relevant laws. Renaissance offers competitive benefits, including health benefits, 401k, paid time off, and tuition reimbursement.

Marketing Content Manager

Company: Restaurant365

Location: USA

Posted Feb 28, 2025

Restaurant365 is a SaaS company revolutionizing the restaurant industry with its cloud-based platform for accounting and back-office operations. The company values its team members, fostering an environment for growth and skill enhancement. The Marketing Content Manager role is crucial in supporting content product, and demand generation departments. The ideal candidate should have extensive content writing experience, preferably in a SaaS environment, and the ability to produce compelling content across various formats. The role involves creating thought leadership content, collaborating with internal teams, and measuring content KPIs. The position offers a competitive salary range of $90,000 - $110,000, along with comprehensive benefits and equity options.

Sr. Front End Engineer

Company: ScienceLogic

Location: USA

Posted Feb 28, 2025

ScienceLogic is seeking a FrontEnd React with TypeScript developer to join their team. The role involves building intuitive user interfaces for their AI operations solution, collaborating with UX designers and backend teams, and maintaining the product backlog. The ideal candidate should have 5+ years of experience in web application development, 3+ years with React, Angular, TypeScript, and Style Components, and be passionate about delivering high-quality production-ready code. Benefits include a remote-first culture, comprehensive health plans, 401k, flexible PTO, and opportunities for professional growth.

Social Media Manager

Company: Impossible Foods

Location: USA

Posted Feb 28, 2025

Impossible Foods is seeking a Social Media Manager to create and execute a strategy that drives brand awareness, engagement, and growth. The role involves content creation, influencer marketing, community engagement, performance analysis, trend monitoring, collaboration, paid social campaigns, and brand advocacy. The ideal candidate should have a bachelor's degree, 5-7 years of experience in social media management, a proven track record of growing social media presence, influencer marketing experience, strong copywriting and design skills, experience with social media scheduling tools and analytics platforms, and excellent organizational and communication skills. The position offers a base salary range of $111,000 - $155,000 a year, equity, benefits, and a bonus for sales incentive plan roles. Impossible Foods is an equal opportunity employer.

Executive Assistant

Company: Renaissance

Location: USA

Posted Feb 28, 2025

Renaissance is a global leader in preK12 education technology, offering solutions that help educators create personalized learning paths for students. The company is seeking an experienced Executive Assistant to support senior leadership, including the Chief Marketing Officer, Chief Operating Officer, and SVP Corporate Development. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention to detail. The role involves managing professional and personal scheduling, coordinating meetings and events, and maintaining confidentiality. Qualifications include 5+ years of executive level support, travel scheduling experience, strong time management skills, and advanced skills with Microsoft Office Suite. The hourly range is $29.33 - $40.98, and benefits include health benefits, 401k, paid vacation, parental leave, tuition reimbursement, and more. Renaissance is an equal opportunity employer.

Staff Machine Learning Engineer

Company: Twilio

Location: USA

Posted Feb 28, 2025

Twilio is seeking a Staff Machine Learning Engineer with a strong background in Data Science and Machine Learning to join their Efficiency Engineering team. The role involves developing and deploying AI models, collaborating across teams, utilizing an advanced technical stack, integrating enterprise data sources, and harnessing the power of LLMs. The position offers an opportunity to work on groundbreaking projects that directly impact the efficiency and success of Twilio's customers. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio provides competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more.

Chief of Staff

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel is a leading provider of high-quality early education, trusted by millions of educators and families. The company is seeking a Chief of Staff to join its leadership team, with a focus on driving performance and execution across the company. The role involves owning key executive meetings, driving meeting effectiveness, and working on strategic projects aligned with the CEO's priorities. The ideal candidate should have 7+ years of experience in top-tier management consulting, banking, or high-growth tech environments, with strong critical thinking, analytical, and communication skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Regulatory Counsel

Company: hims & hers

Location: USA

Posted Feb 28, 2025

Hims & Hers is seeking a Regulatory Counsel with 4+ years of healthcare regulatory experience, particularly in telehealth compliance, digital health, and state/federal laws. The role involves advising cross-functional teams on healthcare regulatory issues, supporting customer experience, and providing creative solution-focused advice. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and more.

School Engagement Manager

Company: Newsela

Location: USA

Posted Feb 28, 2025

Newsela is seeking a School Engagement Manager to collaborate with Strategic CSMs and build relationships with large school districts. The role involves prioritizing outreach, creating scalable strategies, leveraging data, and managing customers through the Newsela Customer Journey. The ideal candidate will have 3+ years of teaching experience, regional expertise, and strong product knowledge. The role offers a base salary of $65,000 - $70,000, along with incentive stock options and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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