Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Android Engineer - Trust Platform

Company: Airbnb

Location: USA

Posted Nov 08, 2025

The Trust team at Airbnb is responsible for protecting the community and platform from fraud while ensuring high standards for hosts, guests, homes, and experiences. The Android Software Engineer role involves developing and evolving trust and safety defenses on the Android app, working closely with cross-platform engineers to define and shape the future of the friction framework, and contributing to core metrics, developer experience, and reliability.

Developer II

Company: Eventbrite, Inc.

Location: USA

Posted Feb 28, 2025

Eventbrite is seeking a Web Application Developer to join their high-performing GTM Gotomarket Business Systems team. The role involves implementing and developing solutions, primarily as a frontend developer using React and GatsbyJS. The developer will work on system implementations, support tasks, and provide feedback on designs. They will also optimize user experience, conduct website audits, and stay current with evolving technologies. The ideal candidate should have a minimum of 2+ years of frontend development experience, proficiency in Python, JavaScript, and SQL databases, and understanding of Unix/Linux shell scripting, Design Patterns, and Software Engineering practices.

Senior Data Scientist

Company: Dropbox

Location: USA

Posted Feb 28, 2025

The text describes a unique opportunity for a Senior Data Scientist to join a new division at Dropbox, focusing on AI and ML. The role involves partnering with various teams, building data foundations, and driving data-informed decisions. The ideal candidate should have a quantitative background, extensive experience in data-driven analysis, and a proven track record of influencing business decisions. Proficiency in SQL, Python, and statistical analysis is required.

Account Manager - SMB

Company: Syndigo

Location: USA

Posted Feb 28, 2025

The Syndigo Account Manager SMB role involves managing client relationships, creating strategies, and ensuring value delivery. The individual will work closely with clients, focusing on institution-wide engagement for renewals and growth. The role requires sales experience, strong interpersonal skills, and proficiency in using technology. Experience in SaaS, managed services, and analytics is beneficial. The position can be remote or hybrid, with a focus on data-driven decision making and problem-solving.

Mobile Engineering Manager - Mobile Retention

Company: Dropbox

Location: USA

Posted Feb 28, 2025

Dropbox is seeking a Mobile Engineering Manager to lead a team of iOS and Android engineers working on the Dropbox apps. The role involves managing critical business metrics, driving results, inspiring the team, fostering talent development, and ensuring software and architecture excellence. The ideal candidate should have a minimum of 3 years of people management experience, 5 years as a software engineer or mobile developer, and experience managing mobile teams with the app development cycle and app stores. Experience managing engineers of different experience levels in different countries and time zones is also required. Preferred qualifications include experience with Swift or Kotlin.

Events Marketing Specialist

Company: Finalsite

Location: USA

Posted Feb 28, 2025

Finalsite, a leading community relationship management platform for K12 schools, is seeking a highly organized and detail-oriented Events Marketing Specialist. The role involves supporting event planning and execution for in-person and virtual events, managing logistics, collaborating with various teams, maintaining accurate data, contributing to event promotion, and analyzing event success. The ideal candidate should have strong organizational skills, ability to juggle multiple projects, excellent communication skills, and a proactive mindset. Familiarity with Salesforce, HubSpot, and Finalsite Composer is a plus. Finalsite offers remote employment opportunities with a collaborative and supportive marketing team, providing valuable skills in event execution, marketing technology, and cross-functional teamwork.

National Strategic Channel Director

Company: Vonage

Location: USA

Posted Feb 28, 2025

Vonage, a leading provider of UCaaS and CCaaS, is seeking a National Strategic Channel Director to develop and expand channel partnerships, drive revenue growth, and increase market reach. The role involves channel development, stakeholder engagement, GTM strategy, interdepartmental collaboration, performance evaluation, and market growth. Qualifications include a Bachelor's degree, 5+ years of channel management experience, and expertise in cloud communications. Preferred qualifications include experience with technology distributors, global systems integrators, and a proven track record in driving partner success.

Commercial Account Executive - Mid Market

Company: MariaDB plc

Location: USA

Posted Feb 28, 2025

MariaDB is a leading database for modern application development, used by 75% of the Fortune 500 and billions of people daily. The company is seeking a Commercial Account Executive MidMarket with a strong background in SaaS technology sales to drive growth. The ideal candidate will have a proven track record in B2B sales, excellent communication skills, and expertise in consultative selling and problem-solving. The role involves developing and executing sales strategies, driving revenue growth, and contributing to product development through customer feedback. The annual base salary range is USD $80,000 - $100,000 plus commissions.

Group Product Manager - Demand Generation

Company: HubSpot

Location: USA

Posted Feb 28, 2025

HubSpot is seeking a Group Product Manager for Demand Management to lead the vision and strategy of the internal-facing product group. The role involves developing features critical to internal sales teams, such as lead pipeline, data enrichment, bespoke segmentation tools, and sales rep sourcing experiences. The GPM will be responsible for creating and executing the product vision, maintaining high product quality, and driving an excellent customer experience. The ideal candidate should have a passion for building exemplary internal products, experience in go-to-market products, and a proven track record of leading diverse and inclusive product management teams. The role offers a product-led culture, opportunities to drive strategy and product roadmap, and work in alignment with UX and Engineering teams. The cash compensation range is $183,056 - $292,870 annually.

Senior Manager - Customer Success

Company: Contentsquare

Location: USA

Posted Feb 28, 2025

The job posting is for a Senior Manager of Customer Success position in California. The role involves leading a team of Customer Success Managers (CSMs), hiring and developing high-performing CSMs, managing a high-value book of business, and driving renewals and expansion. The ideal candidate should have strong people leadership skills, experience in managing complex customer relationships, and the ability to proactively identify and mitigate risks. The role also requires close collaboration with Sales and other internal teams, and experience in martech analytics or a technical product is a plus. The compensation range is $150,000 to $170,000 per year, plus bonus or commission.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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