Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Strategic Communications & Content Development Intern (MA/MS/MBA)

Company: Airbnb

Location: USA

Posted Feb 01, 2025

Airbnb is offering a Strategic Communications and Content Development Intern position for the 2025 Summer Intern Program. The role involves creating dynamic, informative, and engaging content around critical companywide initiatives, collaborating with various teams, and developing presentations for the executive team. The intern will also focus on creative storytelling to enhance understanding and reach different audiences. The position is suitable for first-year Master's students with a background in Communications, Corporate or Strategic Communications, Public Relations, or similar fields. The intern will have the opportunity to contribute to meaningful projects, collaborate with multiple team members, and actively participate in the Trust team and broader Airbnb community.

Lead ServiceNow Developer- Senior Consultant

Company: Dynamo Technologies

Location: USA

Posted Feb 01, 2025

The SWIFT program aims to enhance service delivery, improve code quality, and reduce administrative overhead by integrating, customizing, and developing ICE applications. The Lead ServiceNow Developer role is crucial for deploying ServiceNow solutions, requiring technical expertise, leadership, and strong communication skills. Dynamo, the employer, is a full-lifecycle digital transformation company that values partnerships, boldness, and authenticity, providing top-tier services and exceeding expectations.

Program Manager - Customer Success Operations

Company: brightwheel

Location: USA

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by empowering teachers, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Program Manager to drive operational efficiency and improve customer experiences. The ideal candidate will have a minimum of 4 years of operations or program management experience, a deep understanding of customer needs, and exceptional stakeholder management skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Senior Program Manager - Customer Success Operations

Company: brightwheel

Location: USA

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by empowering teachers, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking a seasoned Program Manager to lead a team of 23 Program Managers, driving critical business functions, and improving operational efficiency. The ideal candidate should have 5+ years of operations or program management experience, a deep understanding of customer needs, and a commitment to delivering exceptional customer experiences.

Mid Market Account Executive

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They have a strong company culture and employees located in over 14 countries, with headquarters in Stockholm, Sweden and Santa Clara, CA. Yubico's products are used by Fortune 500 companies, government agencies, and individuals in over 160 countries. They offer freedom and flexibility to employees, allowing them to work remotely or hybrid. Yubico values diversity, equity, and inclusion, and has Employee Resource Groups such as YubiPride, YubiBIPOC, YubiSustainability, and YubiWomen. They also donate YubiKeys to organizations helping at-risk individuals through their philanthropic initiative, Secure it Forward. The company is currently hiring a Mid Market Account Executive to drive growth and impact their mission of making the internet more secure.

Outbound Business Development Representative (BDR)

Company: HubSpot

Location: USA

Posted Feb 01, 2025

HubSpot is seeking a Business Development Representative (BDR) to join their Sales team. The role involves outbound prospecting, lead generation, and driving revenue growth. The BDR will work closely with account executives, conduct high-volume outbound activities, and qualify leads. The position offers a base salary of $49,910 USD and an ontarget earnings (OTE) of $71,000 USD. The role is part of a three-level HubSpot BDR program, with increasing base salary, commission, and OTE as the candidate progresses. HubSpot is looking for individuals with a passion for tech sales, previous sales experience, or a strong desire to start a sales career. The role requires excellent communication skills, the ability to make cold calls, and a willingness to learn sales tools. The fast-paced environment encourages friendly competition and continuous learning.

Senior Brand Designer - Communications

Company: Apollo.io

Location: USA

Posted Jan 31, 2025

The role of a Senior Brand Designer involves creating visually engaging and on-brand designs for various communication materials, primarily slide presentations, sales materials, leadership presentations, and company communications. The role requires expertise in graphic design, brand identity, and communication strategy. Key responsibilities include slide deck design, ensuring brand consistency, creating custom graphics, collaboration with marketing teams, and adaptability across various platforms. Required skills include proven expertise, proficiency in design tools, branding knowledge, storytelling through design, typography and layout expertise, and excellent collaboration and communication skills.

Clinical Research Senior Systems Administrator

Company: TD2

Location: USA

Posted Feb 01, 2025

The company is a leading oncology CRO, dedicated to developing novel treatments for patients. They guide therapies through critical development milestones, combining innovation and expertise. The Senior System Administrator role involves managing CTMS and eTMF systems, ensuring compliance with ICH GCP and regulatory guidelines. The role requires strong leadership, technical skills, and experience in clinical research, preferably in oncology.

Manager - Employee Relations Investigations

Company: General Motors

Location: USA

Posted Jan 31, 2025

The role is a remote position with the expectation to visit one of the specified locations three times a week. The Manager leads a team of investigators, providing strategic direction and innovation in managing investigative services. Responsibilities include managing the team, developing strategy, analyzing data, partnering with Field HR, ensuring compliance with legal requirements, and supporting continuous improvement of investigative programs. Required qualifications include a Bachelor's degree, 4+ years in employee relation investigations, experience leading teams, familiarity with NavexAIMs systems, and excellent communication skills. The salary range is $110,000 - $172,100 with bonus potential and comprehensive benefits. GM is committed to diversity and inclusion, offering a variety of health and wellbeing benefit programs.

Regional Marketing Manager - SLED

Company: Tanium

Location: USA

Posted Feb 01, 2025

Tanium is seeking a Regional Marketing Manager SLED to coordinate territory planning, build marketing events, manage partner strategies, and elevate brand awareness. The ideal candidate should have a BA/BS, 5-7 years of relevant experience, and proven experience with Salesforce and Marketo. They should be a self-starter, strong communicator, and able to travel domestically. Tanium offers a competitive salary, equity awards, and a generous benefits package.

Staff Machine Learning Engineer

Company: MyFitnessPal

Location: USA

Posted Feb 01, 2025

MyFitnessPal is seeking a Staff Machine Learning Engineer to lead the technical implementation of AI products. The role involves creating predictive models, designing and maintaining a new machine learning platform, and mentoring a team of data scientists. The ideal candidate should have extensive experience in machine learning, recommendation systems, and deep learning, with a proven track record of building scalable systems. The role offers a competitive salary and comprehensive benefits, and the company values innovation, diversity, and collaboration.

Commercial Named Account Executive

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They have a strong company culture and employees located in over 14 countries, with headquarters in Stockholm, Sweden and Santa Clara, CA. Yubico's products are used by Fortune 500 companies, government agencies, and individuals in over 160 countries. They offer freedom and flexibility to employees, allowing them to work remotely or hybrid. Yubico values diversity, equity, and inclusion, and has Employee Resource Groups such as YubiPride, YubiBIPOC, YubiSustainability, and YubiWomen. They also donate YubiKeys to organizations helping at-risk individuals through their philanthropic initiative, Secure it Forward. The company is currently hiring a Mid Market Account Executive to drive growth and impact their mission of making the internet more secure.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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