Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Financial Analyst

Company: Ardent

Location: USA

Posted Jan 31, 2025

Ardent is a company that values both its employees' professional growth and their personal wellbeing. They offer competitive benefits, professional development opportunities, and a culture that embraces flexibility, innovation, collaboration, and career growth. Ardent is currently seeking a Financial Data Analyst for a hybrid-remote role in the Washington DC area. The ideal candidate will have experience in financial data analysis, particularly in healthcare fraud investigations, and proficiency with tools like CFIS Checkwriter, Bankscan, and OCR technology. The role involves conducting detailed financial analyses, developing data pipelines, providing training, and collaborating with the team.

Data Engineer

Company: Hometap

Location: USA

Posted Jan 31, 2025

The job posting is for a Data Engineer position in the finance industry. The role involves designing, implementing, and maintaining data infrastructure, developing robust data pipelines, and optimizing data workflows. The ideal candidate should have 3+ years of experience in data engineering, proficiency in SQL, Snowflake, Python, and cloud technologies. They should also have strong skills in data modeling, database design, and data warehousing. Knowledge of CICD, Git, data integration, and security practices is required. Familiarity with visualization tools and problem-solving skills are also beneficial.

Lead Product Designer

Company: SQUIRE

Location: USA

Posted Jan 31, 2025

SQUIRE is a leading business management system for barbershop owners, offering custom-branded tools, resources, and guidance to help attract and retain customers, manage operations, and increase revenue. Founded in 2015, SQUIRE is trusted by barbers in over 4000 shops across more than a thousand cities worldwide. As a Lead Product Designer, you will work closely with leadership, partner with outside teams, and mentor junior designers to create intuitive user experiences and scalable systems for barber management and booking products.

Engineering Manager - Community Support Platform

Company: Airbnb

Location: USA

Posted Jan 31, 2025

The Community Support Platform (CSP) is a crucial system for Airbnb's customer support operations, utilizing advanced technology to provide efficient and high-quality service. The Ambassador Routing and Channels (ARC) team focuses on optimizing customer issue tracking and routing. The role involves leading a team of software engineers to enhance customer issue flow and scalability, shaping technical-product vision, and building a strong engineering team. A typical day includes cross-functional collaboration, team leadership, and fostering a culture of engineering excellence. The ideal candidate has 9+ years of software development experience, 35+ years of leadership experience, and a degree in CS or equivalent. Strong expertise in system optimization, excellent communication skills, and a track record of building high-performing engineering teams are required. The position is remote-eligible in states where Airbnb has a registered entity.

Data Scientist - Inference/Support Products

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Data Scientist with expertise in causal inference to join their Customer Support Data Science team. The role involves collaborating with cross-functional teams to build scalable systems, personalize customer service offerings, and design interventions for critical challenges. The ideal candidate will have 4+ years of relevant industry experience, strong fluency in Python, SQL, and statistical programming, and a proven ability to communicate effectively. The role is remote-eligible in the US, with occasional work at an Airbnb office possible. Airbnb is committed to diversity and inclusion.

Application Security Analyst

Company: GuidePoint Security

Location: USA

Posted Jan 31, 2025

GuidePoint Security is seeking an Application Security Analyst to join their elite team. The role involves delivering a range of Application Security services, including DevSecOps and AppSec Program Assessments, Architecture Reviews, Threat Modeling, and designing DevSecOps pipelines. The analyst will work on challenging projects, solve complex problems, and provide technical leadership. Key requirements include experience in Application Security service offerings, DevSecOps implementations, and a broad range of DevOps tooling. Strong communication skills and InfoSec community involvement are also expected. A Bachelor's degree in a relevant discipline or equivalent experience is preferred.

Clinical Data Transformation Lead

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Transformation Lead. The role involves enhancing data review and cleaning processes, creating and implementing study-specific data validation procedures, and managing connections to various data sources. The ideal candidate should have a bachelor's degree in computer science, data science, statistics, or a similar field, with substantial experience in clinical data analysis, preferably in the BioPharma sector. They should possess hands-on experience with various clinical datasets, a deep understanding of modern data analytic frameworks, and practical experience with ETL processes, SQL, Python, R, and AWS cloud infrastructure. Excellent communication and project management skills are also required.

Senior Media Analyst

Company: QuinStreet

Location: USA

Posted Jan 31, 2025

This role involves becoming an expert in digital marketing campaigns for Personal Lending, analyzing data sources, and leveraging analytical tools to inform business decisions. The candidate must have a deep understanding of the loans industry, strong analytical skills, and proficiency in SQL, R or Python, and Tableau. The position offers a competitive salary range of $100,000 to $130,000 annually, along with benefits and potential bonuses.

Senior Business and Programs Operations Lead

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Senior Business and Programs Operations Lead to join their Partnerships and Business Development Team. The role involves leading strategic initiatives, managing multiple workstreams, and providing actionable insights to the leadership team. The ideal candidate should have 12+ years of experience in consulting or project management in the hospitality or online travel agency industry, with a strong ability to work cross-functionally and manage complex projects. The position is remote eligible in the US, with occasional work at an Airbnb office. Airbnb is committed to diversity and inclusion, encouraging all qualified individuals to apply.

Clinical Data Acquisition and Strategy Manager

Company: ClinChoice

Location: USA

Posted Jan 31, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Data Acquisition and Strategy Manager. The role involves defining and facilitating the participant data journey, collaborating with technical and clinical teams, and providing technical and procedural guidance on data ingestion. The ideal candidate should have strong knowledge of modern data management platforms, experience with clinical data sets, and excellent analytical skills. The application process includes a phone interview, and ClinChoice is an equal opportunity employer with a focus on quality, professional development, and a supportive culture.

Clinical Data Manager

Company: eClinical Solutions

Location: USA

Posted Jan 31, 2025

eClinical Solutions is a company that specializes in accelerating clinical development initiatives for life sciences organizations worldwide. They offer expert data services and the elluminate Clinical Data Cloud, providing clients with self-service access to all their data from a centralized location and advanced analytics for smarter, faster business decisions. The company is committed to driving innovation in clinical trials through better data management and analytics, using their elluminate technology platform to automate manual processes and proactively manage clinical programs. They are seeking an experienced Clinical Data Manager with a proven track record in data management, strong analytical skills, and proficiency in Microsoft Office Applications, EDC, and Clinical Data Management Systems. eClinical Solutions is a fast-growing company that values diversity and inclusivity, offering opportunities for career growth and impacting the future of healthcare.

Tier 1 Support Analyst

Company: Syndigo

Location: USA

Posted Jan 31, 2025

The Tier 1 support analyst role involves providing excellent customer service, managing daily tasks, maintaining product knowledge, and troubleshooting technical issues. The ideal candidate should have 12 years of customer service experience, strong communication skills, and the ability to work independently and as part of a team. They should also be proficient in Microsoft Office and have a positive attitude.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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