Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Software Engineer - ML Training Platform

Company: Reddit

Location: USA

Posted Jan 29, 2025

The Machine Learning Platform team at Reddit is seeking a Staff Software Engineer to work on foundational ML infrastructure. The role involves architecting, implementing, and maintaining systems for Feeds, Ranking, Content Understanding, and Recommendations. The ideal candidate will have 8+ years of experience in software development, ML frameworks, MLOps practices, and container orchestration systems. Benefits include comprehensive healthcare, 401k matching, home office workspace benefits, and flexible vacation.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Jan 29, 2025

Figma is seeking an Enterprise Account Executive to drive sales and maximize revenue with key decision-makers in large organizations. The role involves creating and managing a pipeline of Enterprise accounts, applying effective sales techniques, aligning with executives on business challenges, and managing a book of business. The ideal candidate will have experience closing sales over multiple years for a software or SaaS business with an Enterprise book of customers, consistently meeting pipeline generation targets, and managing complex sales cycles. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Data Services Specialist

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits, remote work flexibility, and a supportive culture. They are currently seeking a detail-oriented Data Services Specialist to manage projects, communicate with clients, and collaborate with brokers. The ideal candidate should be organized, have excellent client-facing skills, and possess strong technical abilities.

Enterprise Software Deals, Reporter

Company: Axios

Location: USA

Posted Jan 29, 2025

Axios Pro Deals is seeking an Enterprise Software Deals Reporter. The role involves covering the software deals spectrum, including VC, private equity, M&A, and IPOs. The ideal candidate should have subject matter expertise, exceptional writing abilities, and a strong source base. The starting salary is in the range of $100,000 - $125,000, with comprehensive benefits including health insurance, paid leave, and a learning and development stipend. Axios is committed to diversity and inclusion.

Principal Product Manager - UX Foundations

Company: Apollo.io

Location: USA

Posted Jan 29, 2025

The Principal Product Manager UX Foundations role at Apolloio involves leading a team to create robust, reusable components for a next-generation market platform. The focus is on establishing foundational architecture and common patterns to ensure streamlined, efficient user interactions across various use cases. The mission is to set a high standard for an intuitive and delightful user experience, making Apollo a benchmark for world-class product design. Responsibilities include building and leading the vision strategy, evidence-based product development, customer obsession, metrics optimization, team collaboration, strategic initiatives, and driving sustainable product success. The ideal candidate should have exceptional design and product intuition, be a systems thinker, a great simplifier, have a proactive mindset, and be a cross-functional leader. Qualifications include 5+ years of SaaS or Consumer PM experience, experience transforming complex user workflows, experience building platforms, a growth mindset, comfort with ambiguity, a joy to work with, deep empathy for users, and the ability to rally multiple teams and build influence with leadership.

M&A Deals, Reporter

Company: Axios

Location: USA

Posted Jan 29, 2025

Axios Pro Deals, a thriving media organization, is hiring an M&A Reporter to join their team of journalists. The ideal candidate should be highly skilled in M&A, have exceptional writing abilities, and be comfortable on TV, radio, and podcasts. The role offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Scientist - Surveillance and Risk Management

Company: ClinChoice

Location: USA

Posted Jan 29, 2025

ClinChoice, a global full-service CRO, is seeking a Scientist for Surveillance and Risk Management. The role involves overseeing AEPQC reporting, ensuring compliance with policies, and managing client contracts. The ideal candidate should have 3 years of pharmaceutical experience, preferably in a safety compliance role. ClinChoice offers a quality-focused culture, excellent work-life balance, and opportunities for career growth. The company is committed to diversity and inclusivity, with a mission to contribute to a healthier and safer world.

Senior Manager - GTM Strategy and Programs

Company: Dropbox

Location: USA

Posted Jan 29, 2025

The role involves developing and executing scalable GTM strategies to drive revenue growth and market expansion across product lines. The Senior Partner GTM Strategy and Programs will collaborate with cross-functional teams, design data-driven initiatives, build partner-focused programs, and serve as a strategic advisor to senior leadership. The role requires a Bachelor's degree, 10+ years of experience in GTM strategy, and a proven track record of building and scaling successful global GTM programs. Strong strategic thinking, cross-functional leadership skills, and excellent communication skills are essential.

Data Scientist - Ads

Company: Reddit

Location: USA

Posted Jan 29, 2025

Reddit is seeking a Data Scientist to join their Ads Data Science team. The role involves developing and applying cutting-edge data science models to improve the adoption and performance of Reddit's advertising platform. The ideal candidate should have a Master's or PhD in Computer Science, Statistics, Mathematics, or a related field, along with 3+ years of experience in data science, machine learning, or a related field. They should have a strong understanding of statistical modeling, machine learning algorithms, causal inference, and experimental design. Proficiency in Python or R, and experience with machine learning libraries such as scikit-learn, TensorFlow, or PyTorch are required. The role involves analyzing large-scale datasets, collaborating with product managers and engineers, and communicating findings to stakeholders. Reddit offers comprehensive healthcare benefits, income replacement programs, 401k match, family planning support, gender-affirming care, mental health and coaching benefits, flexible vacation, Reddit Global Days off, generous paid parental leave, and paid volunteer time off.

Observability Senior Product Manager

Company: ScienceLogic

Location: USA

Posted Jan 29, 2025

ScienceLogic is a company leading the charge towards autonomous enterprises, utilizing automation and generative AI to revolutionize IT operations. They empower product teams to solve complex problems, valuing innovation, efficiency, and scalability. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth. They are committed to diversity and inclusion, encouraging applicants who may not meet every qualification to apply.

Technical Solutions Manager

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, remote work flexibility, and a supportive culture. The Technical Solutions Manager role involves working closely with strategic customers to ensure their technical configuration aligns with their success plan. The ideal candidate should have 2+ years of customer-facing experience, strong technical skills, and the ability to translate complex concepts to non-technical audiences.

Technical Operations & Insights Analyst

Company: Figma

Location: USA

Posted Jan 29, 2025

Figma is seeking a full-time Operations and Insights Analyst to build data pipelines, develop workforce capacity models, and collaborate with data science and engineering teams. The ideal candidate will have 3+ years of relevant experience, proficiency in SQL and data visualization tools, a deep understanding of statistical analysis, and experience presenting technical findings to non-technical stakeholders. While not required, experience with DBT, R or Python, and applied ML is a plus. Figma values continuous learning and development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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