Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior HR Manager

Company: Adaptavist

Location: USA

Posted Jan 29, 2025

The Adaptavist Group is a global company specializing in enterprise software, tailored solutions, and quality services. They are seeking a Senior HR Manager for their North American operations, which are largely remote. The role involves managing HR initiatives, ensuring compliance with employment laws, and providing strategic advice to senior leadership. The ideal candidate should have relevant HR experience in North America, expertise in US benefits and insurance administration, and knowledge of employment laws. They should also be a strategic thinker, excellent communicator, and comfortable in a fast-paced, dynamic environment.

Enterprise Account Executive

Company: SpryPoint

Location: USA

Posted Jan 28, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking an Account Executive with 5+ years of sales experience in vertical markets, preferably utilities and local government. The AE will focus on acquiring new customers within a defined territory, managing extended sales cycles, and delivering a comprehensive value proposition to prospective clients. The role involves collaboration, team communication, and staying informed of industry trends. Qualifications include knowledge of utility software, understanding of utility operations, strong communication and negotiation skills, and proven success in meeting sales targets.

Consumer Operations Associate

Company: Nova Credit

Location: USA

Posted Jan 28, 2025

Nova Credit is a company dedicated to creating a fairer and more inclusive financial system worldwide. They achieve this by providing innovative credit infrastructure, analytics, and workflows. Their products, such as Credit Passport®, Cash Atlas™, and Income Navigator, are trusted by major organizations to reach traditionally excluded populations. Nova Credit has been recognized as a top startup employer and innovative company. They offer a dynamic work environment, valuing diversity, intellectual honesty, and innovation. The Consumer Operations Associate role involves managing direct consumer communications, understanding regulatory requirements, and resolving complex consumer issues. The ideal candidate should have customer-facing experience, excellent communication skills, regulatory knowledge, and strong analytical abilities.

Mid-Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 28, 2025

Vonage, a global cloud communications leader, seeks a MidMarket Account Executive to drive growth and success of their APICPaaS solutions. The role involves managing the entire sales cycle, employing a value-oriented sales methodology, and collaborating with cross-functional teams. The ideal candidate should have experience in MidMarket technology sales, SaaS, Cloud, or API-based communications, with a proven track record of success in prospecting and relationship building. Benefits include comprehensive health coverage, income protection, 401k contributions, unlimited discretionary time off, and tuition reimbursement. The role is remotely based in the US with some travel required.

Director - Growth Marketing

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, remote work flexibility, and a supportive culture. They are seeking an experienced Director of Growth Marketing to lead growth strategies, manage conversion points, and drive revenue. The role involves cross-functional collaboration, data analysis, and project management. Qualifications include 5+ years of growth marketing experience, proficiency in Hubspot and Salesforce, and a deep understanding of marketing funnel management.

Medical Biller and Coder

Company: Circle Medical

Location: USA

Posted Jan 28, 2025

Circle Medical, a rapidly growing telemedicine provider backed by YCombinator, is hiring a Medical Biller and Coder. The role involves reviewing patient claims, appealing denials, ensuring compliance, and communicating with clinical leadership. The ideal candidate will have excellent communication skills, organizational abilities, and knowledge of CPT and ICD10 codes. The position is remote-friendly in the US, with a competitive salary and benefits package.

Director - Compensation & Benefits

Company: Consensys

Location: USA

Posted Jan 29, 2025

Consensys is seeking a Director of Compensation and Benefits to lead the design and scaling of compensation and benefits programs. The role involves developing global total rewards programs, ensuring competitiveness, and partnering with business leaders. The ideal candidate should have 8+ years of experience in compensation, equity programs, and benefits planning, with expertise in token compensation program design. Strong communication, organizational, and analytical skills are required. The position offers a diverse and remote-friendly environment with opportunities for process improvements and strategic initiatives.

Professional Services Engineer

Company: Cyberhaven

Location: USA

Posted Jan 28, 2025

Cyberhaven is seeking a highly skilled and customer-focused Professional Services Engineer to join their dynamic team. The role involves working closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. The candidate will be responsible for the implementation and configuration process, fostering collaboration with clients, utilizing log file analysis and debugging techniques, delivering technical training, and serving as a trusted advisor. The ideal candidate should have 7+ years of experience in a similar role, a deep technical background, and excellent communication skills. The company values include thinking deeply, taking ownership, continuous learning, obsessing about customers, enjoying the journey, and reaching for ambitious goals.

Sr. Sales Commissions Analyst

Company: Reddit

Location: USA

Posted Jan 29, 2025

Reddit's Strategic Finance team is looking for a Senior Sales Commissions Analyst to manage, analyze, and optimize sales commission processes. The role involves developing and maintaining commission plans, ensuring accurate and timely payouts, and providing analytical support to boost sales performance. The ideal candidate should have 5+ years of experience in sales commission processing, strong analytical skills, and proficiency in Salesforce and G Suite. The role offers comprehensive healthcare benefits, 401k matching, workspace benefits, personal and professional development funds, family planning support, flexible vacation, 4+ months paid parental leave, and paid volunteer time off.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Jan 28, 2025

The Strategic Account Executive role at Everstream involves driving net new logo success, identifying and securing new business opportunities, and crafting a sales strategy for growth. Key responsibilities include customer engagement, relationship development, and opportunity management. The role requires strong presentation skills, enterprise software sales experience, and a proven track record of success. Relevant experience in supply chain procurement, compliance, or risk management is preferred.

Senior Success Strategy Operations Analyst

Company: HubSpot

Location: USA

Posted Jan 29, 2025

The HubSpot Customer Success Strategy and Operations CSSO team is seeking a Senior Strategy and Operations Analyst. The role involves providing data-driven support, maintaining headcount and capacity forecasts, understanding global demands, and partnering with leaders on regional projects. The ideal candidate should have a CustomerFirst mindset, strong communication skills, advanced Excel knowledge, and experience with SQL and data visualization software. Prior experience in management consulting, finance, strategy, and ops is a plus. The cash compensation range is $118,500 - $189,600 annually.

Pre-Sales Demo Engineer

Company: Access Softek

Location: USA

Posted Jan 29, 2025

Access Softek is seeking an experienced Solution Engineer with a focus on delivering impactful product demonstrations to credit unions in the US. The role is fully remote and combines technical expertise with sales skills. Key responsibilities include collaborating with the sales team, presenting tailored demos, acting as a technical expert, and staying updated on industry trends. Requirements include proven experience with credit unions in the US, ability to sell IT products, strong background in creating engaging demos, solid understanding of financial services technology, excellent presentation skills, and ability to thrive in a remote work environment. Benefits include competitive compensation, retirement savings plan, comprehensive insurance coverage, paid vacation, and home internet reimbursement.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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