Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

RN Medicare Compliance

Company: Sedgwick

Location: USA

Posted Jan 29, 2025

Sedgwick offers a caring work environment with flexibility, opportunities for growth, and support for various needs. The company values diversity and inclusion. The role involves professional assessment, planning, coordination, implementation, and reporting of complex clinical data for Medicare reviews. It requires a Bachelor's degree, active RN license, MSCC certification, and 6 years of related experience. The position involves comprehensive medical record reviews, claims analysis, and training of colleagues. The work environment is mentally demanding with clear thinking, problem-solving, and meeting deadlines. Sedgwick provides a comprehensive benefits package.

ERP Administrator

Company: GuidePoint Security

Location: USA

Posted Jan 29, 2025

The ERP Administrator at GuidePoint Security will work on the cutting edge of Information Technology and Information Security. They should have a strong interest and capability in creating user information solutions by documenting business processes, gathering requirements, evaluating priorities, and creating highly effective solutions. The role involves demonstrating strong interpersonal, verbal, and written communication skills, providing exceptional customer service, and eliciting, documenting, and refining business and nonfunctional requirements. The candidate should drive simplicity in process and design to support scalability and reliability, improve systems by studying current practices and industry trends, and adhere to standards and IT best practices. They must be able to work independently and collaborate with a larger team, communicate progress, challenges, and issues effectively, and prioritize projects while maintaining timelines and providing an appropriate level of service to the business. The candidate should have a Bachelor's degree in a relevant discipline or equivalent experience, 5+ years of NetSuite functional and development experience or equivalent ERP experience, and CPA Certification or Certified NetSuite Professional is a plus. Approximately 10 out-of-town travel to regional offices and/or data centers is required.

Strategic Sourcing Manager - Services Sourcing

Company: Reddit

Location: USA

Posted Jan 29, 2025

Reddit is seeking a Strategic Sourcing Manager to lead high-impact initiatives, manage negotiations and RFPs, and improve vendor margins. The role involves working closely with internal stakeholders and vendors, and requires 5+ years of strategic sourcing experience, preferably in services sourcing categories. The ideal candidate will have a results-oriented mindset, strong communication skills, and proficiency in procurement systems. Benefits include comprehensive healthcare, 401k match, family planning support, mental health benefits, flexible vacation, generous parental leave, and paid volunteer time off.

Software Development Engineer II - Navigation API

Company: Mapbox

Location: USA

Posted Jan 29, 2025

Mapbox is a leading real-time location platform, offering a comprehensive set of tools for navigation of people, packages, and vehicles. With over 35 million registered developers, Mapbox is known for its flexibility, security, and privacy compliance. The Navigation API team develops and operates web services for strategic navigation initiatives in consumer, automotive, and logistics sectors. They maintain high-traffic read APIs and distributed ETL pipelines. As a Software Development Engineer II, you'll balance rapid development with service reliability, collaborate with your team, design scalable systems, promote operational excellence, reduce technical debt, and uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decisions.

Senior Area Sales Manager - Named Accounts

Company: GitLab

Location: USA

Posted Jan 29, 2025

GitLab, an open-source software company, is seeking a Senior Area Sales Manager to lead a dynamic sales team and surpass growth goals. The role involves developing strategies to expand the client base, recruiting top talent, managing a team of Area Sales Managers, and maintaining and growing accounts. The ideal candidate should have demonstrated sales leadership experience, consistently achieved bookings targets, and have strong relationship building and negotiation skills. GitLab values results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion, and belonging.

Customer Experience Associate

Company: Nutrafol

Location: USA

Posted Jan 29, 2025

Nutrafol is looking for a remote Customer Experience Associate to enhance customer experience and team efficiency. The role involves answering customer calls, resolving escalations, and assisting with website navigation. Requirements include 13 years of customer experience, proficiency in platforms like ZenDesk, Salesforce, and Microsoft Office, strong communication skills, a positive approach, problem-solving skills, and a passion for health and wellness. Bilingual in English-Spanish is preferred.

Manager - Deal Desk

Company: Restaurant365

Location: USA

Posted Jan 29, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, is seeking a Deal Desk Manager. The role involves streamlining quote-to-cash processes, leading a team of Deal Desk professionals, and ensuring compliance with SaaS accounting principles. The ideal candidate should have 3-4 years of Deal Desk or Sales Operations experience in B2B SaaS sales, excellent understanding of end-of-month and end-of-quarter closing procedures, and strong experience in contracting and negotiations. The position offers a salary range of $125,000 - $145,000, along with comprehensive benefits and equity options.

Sr. Director - Digital Product

Company: Nutrafol

Location: USA

Posted Jan 29, 2025

The Sr Director of Digital Product at Nutrafol is a visionary leader responsible for shaping and executing the digital strategy, content experience, and product roadmap across eCommerce and the mobile app. This role requires exceptional leadership, extreme ownership, and a relentless drive for results. The responsibilities include owning and driving the digital roadmap, leading content strategy, overseeing eCommerce site and app management, partnering with various teams for product launches, ensuring brand consistency, driving digital product innovation, owning performance metrics, leading a high-performing team, managing external vendors, overseeing AB testing, and ensuring SEO best practices. Success is measured by high-performing platforms, seamless product launches, protected brand identity, clear digital roadmap, and a thriving team.

Senior Marketer

Company: Maven

Location: USA

Posted Jan 29, 2025

Maven is seeking a community-led growth engineer to leverage its strong social presence and expert instructors for explosive growth. The role involves developing a social brand vision, ideating and executing growth tactics, creating content, and collaborating with a small, high-ownership team. The ideal candidate has experience in community-driven growth, exceptional brand and content taste, strong written communication skills, and quantitative understanding. Maven is a founder-led company offering competitive compensation and benefits, with a focus on remote work and cross-functional learning.

Verification Examiner

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 29, 2025

American Specialty Health Incorporated is hiring a Verification Examiner for a remote position. The role involves verifying practitioner credentials, maintaining confidentiality, and communicating with practitioners. Qualifications include a high school diploma, industry experience, computer proficiency, and strong communication skills. The company is an Equal Opportunity Employer.

Sustainability Reporting Manager

Company: Lime

Location: USA

Posted Jan 29, 2025

Lime, a leading global electric vehicle company, is seeking a Sustainability Reporting Manager to advance its commitment to a carbon-free future. The ideal candidate will have experience in ESG reporting, preferably in the transportation or technology sectors, and a strong understanding of various sustainability reporting frameworks. They will lead the delivery of reporting strategy, develop systems for tracking sustainability data, ensure compliance with ESG regulations, and drive projects related to carbon inventories and materiality assessments. The role is remote, but the ideal candidate should be based in NYC, Seattle, or Chicago.

Voice & Dialog Engineer

Company: Kibeam, Inc.

Location: USA

Posted Jan 29, 2025

Kibeam, an edtech startup, is seeking a Voice and Dialog Engineer to help bring their stories to life. The role involves casting, scheduling, and directing voice talent, as well as recording, editing, and mastering audio assets. The ideal candidate should have 35 years of experience in audio production, with a focus on voice recording and dialogue editing. They should also have demonstrated experience casting and directing voice talent, preferably for children's media or audiobooks. Proficiency in audio editing software such as Adobe Audition or Protools is required, along with a strong understanding of storytelling and character development through voice. Excellent organizational and communication skills are also necessary.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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