Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Software Engineer - Identity & Security Infrastructure

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb's Cloud Infrastructure & Identity & Security team is seeking a seasoned software developer with expertise in public cloud providers (AWS, GCP, Azure) and Identity & Security offerings. The role involves building secure, efficient, and highly available cloud native infrastructure, working with container and orchestration technologies (Docker, Kubernetes), and collaborating with other engineers to improve availability. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for cloud security. This remote-eligible position in the US requires living in a state where Airbnb Inc has a registered entity.

Senior | Staff Infrastructure Engineer

Company: Contentsquare

Location: USA

Posted Jan 28, 2025

Contentsquare, a global leader in experience analytics, is seeking a Senior+ Infrastructure Engineer to lead challenging projects. The role involves extending and scaling the core platform, optimizing databases, and breaking up monolithic services. The company values collaboration, intellectual curiosity, excellent communication, and a strong DevOps ecosystem. They offer competitive benefits, career development, and a culture of inclusivity.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 28, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Senior Privacy Engineer

Company: Gusto, Inc.

Location: USA

Posted Jan 28, 2025

The role of a Senior Privacy Engineer at Gusto involves leading strategic privacy initiatives, designing and implementing privacy-preserving solutions, automating privacy operations, managing risks, and collaborating with various teams. The ideal candidate should have a degree in Computer Science, Privacy Engineering, or a related field, with a minimum of 4 years of experience in privacy engineering. Strong software development skills, understanding of privacy laws, and excellent leadership and communication skills are required. Experience with privacy management platforms, IAPP certification, and proficiency in Ruby on Rails, Python, and AWS infrastructure are considered nice to have. The cash compensation for this role ranges from $180,000 to $240,000 annually, depending on location.

Relationship Manager - Early Stage

Company: Mercury

Location: USA

Posted Jan 28, 2025

Mercury is a financial technology company offering a superior banking platform for businesses, including startups. The company is seeking a Relationship Manager with over 23 years of experience in customer-facing roles, preferably in SaaS or FinTech. The role involves managing a large book of accounts, engaging with early-stage customers, driving product adoption, and ensuring operational efficiency. The successful candidate will act as an internal champion for customers, collaborate cross-functionally, and contribute to shaping core processes and organizational structure. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Recruiter - G&A

Company: GitLab

Location: USA

Posted Jan 28, 2025

GitLab is seeking a Contract Recruiter to support hiring efforts across the global GampA division. The role involves collaborating with cross-functional partners, engaging in full-cycle recruiting, developing job descriptions, utilizing talent market insights, and cultivating a positive candidate experience. The ideal candidate should have experience recruiting across business teams, preferably in Finance, IT, People, and Legal, with a proven track record in competitive global job markets. They should be ambitious, efficient, and stable under tight deadlines, with excellent written and verbal communication skills. Remote working experience in a public technology company setting is an added advantage.

Software Engineer - Media Foundation

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb is seeking a Senior Backend Engineer to join their Application Foundation Org. The role involves working with a diverse team to build and improve the foundation for Airbnb's products. The engineer will contribute to the full development cycle, from technical design to launch, and will have the opportunity to shape the technical vision. The ideal candidate has 25 years of relevant software development experience, strong Java skills, excellent communication abilities, and a passion for efficiency, availability, technical quality, and system quality. The role is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Director of People Services

Company: Nava

Location: USA

Posted Jan 28, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. The Director of People Services is needed to lead all aspects of the company's people services function, build and manage a high-performing team, and cultivate a diverse and inclusive environment. The role involves managing policies, procedures, and handbooks, monitoring people systems and databases, interpreting key laws and regulations, negotiating labor contracts, and ensuring accurate benefits enrollments. The ideal candidate should have 10+ years of progressive People Operations management experience, a BSBA, and relevant certifications. They should be a seasoned leader with a customer service mindset, able to work independently, and have proficiency in GSuite, Slack, Zoom, Excel, and Apple computers.

Product Manager - Analytics

Company: Lattice

Location: USA

Posted Jan 28, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong analytics skills, and a proven track record in developing high-performing teams. The role involves working cross-functionally, leading the analytics platform, prioritizing product roadmap, and delivering on product and business goals. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Corporate Recruiter

Company: brightwheel

Location: USA

Posted Jan 28, 2025

Brightwheel is a globally trusted technology brand in early education, aiming to provide high-quality education for every child. They are a fully remote, diverse team with exceptional investors. The company is seeking an experienced Recruiter to lead full-cycle recruitment across various business roles, focusing on inclusive and equitable hiring practices. Brightwheel offers competitive compensation and benefits, emphasizing equity-based compensation and ownership in the company.

Senior DevOps Engineer

Company: Nextech

Location: USA

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, offering an ever-growing team with a commitment to hiring and retaining talent. They invest in employees through competitive pay, generous bonuses, and comprehensive benefits. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring operational excellence. The ideal candidate should have 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Jenkins.

Business Operations

Company: Figma

Location: USA

Posted Jan 28, 2025

Figma is seeking a highly analytical and strategic individual for a full-time role. The role involves identifying, evaluating, and prioritizing new product initiatives, gotomarket strategies, and operational projects. The ideal candidate will have 6+ years of relevant experience in investment banking, management consulting, private equity, corporate planning, business finance analytics, or related fields. They should possess strong analytical expertise, experience building integrated models, and the ability to build relationships and communicate with stakeholders across all levels and functions. Figma values growth and encourages applicants who are smart, curious, and excited to learn and develop their skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages