Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Critical Reasoning - Online Visiting Professor

Company: Adtalem Global Education

Location: USA

Posted Jan 25, 2025

Chamberlain University, with a 130-year history, is seeking long-term relationships with superior instructors for its PHIL347 Critical Reasoning course. The university, part of Adtalem Global Education, is comprised of the College of Nursing and the College of Health Professions. The ideal candidate should have a Masters degree in Philosophy, Ethics, Law, Rhetoric, or Theological Studies, with 18+ earned graduate credit hours in relevant coursework. Prior teaching experience is preferred. The role involves developing and providing an approved syllabus, using appropriate technological options for online technologies, modeling effective communication strategies, setting clear expectations, and demonstrating consistency and fairness in grading. The expected compensation rate is between $715 and $1950 per earned credit hour.

Corporate Events Manager

Company: Coursera

Location: USA

Posted Jan 26, 2025

The Marketing & Communications team at Coursera is seeking an experienced Event Manager with a passion for creating memorable experiences. The role involves working cross-functionally with various teams, managing event budgets, and driving registrations for flagship events. The ideal candidate should have 7-10 years of experience in event planning, preferably in the tech or education industry, and a proven track record in driving cross-functional collaboration. Familiarity with Cvent Event Management and marketing CRMs like Salesforce is required. The role offers competitive pay and the opportunity to work in a fast-paced environment.

Operations Manager

Company: Wildbound PR

Location: USA

Posted Jan 26, 2025

The job posting is for a part-time Operations Manager position with potential for full-time employment. The role involves managing systems, workflows, and team coordination. The ideal candidate should have proven experience in operations or project management, proficiency in project management tools, and excellent communication skills. The company offers flexible work, a chance to work with passionate creatives, and the opportunity to shape processes in a growing company.

Product Support Specialist - API

Company: Pinterest

Location: USA

Posted Jan 25, 2025

The PinTech team at Pinterest is seeking a Product Specialist to support advertisers, advocate for new API features, and improve user experience. The role involves troubleshooting technical products, working with SQL and Python, and collaborating with cross-functional teams. The ideal candidate should have experience in online advertising, API integration, and data analysis. The position requires in-office collaboration 12 times a quarter and is not eligible for relocation assistance.

Client Experience & Onboarding Specialist

Company: The Motley Fool

Location: USA

Posted Jan 25, 2025

The Motley Fool, a purpose-driven financial information and services firm, is seeking licensed, financially savvy individuals to manage clients' nest eggs and provide personalized advice. The role involves opening new accounts, servicing existing clients, answering questions, maintaining meticulous notes, liaising with custodians, and holding client appointments. The ideal candidate should have a Series 65 or equivalent license, strong listening and problem-solving skills, patience, adaptability, and excellent communication skills. Familiarity with The Motley Fool's investment newsletter services and prior experience in administration, sales, or customer service are plusses. The company offers a flexible remote work environment, generous parental leave, stock investment opportunities, and comprehensive compensation packages.

ArcGIS Solutions Architect

Company: phData

Location: USA

Posted Jan 26, 2025

The text describes a highly skilled and experienced professional with a strong background in ArcGIS and data platform implementations. They excel in driving data platform implementations, managing complex projects, and optimizing system performance. Their expertise is complemented by a deep understanding of aligning data infrastructure with strategic business goals. They have a proven track record in professional consulting, building scalable secure solutions, and thrive in environments that challenge them to think critically and optimize systems for continuous improvement. As a part of the Managed Services team, they are driven by a commitment to customer success and long-term growth, embracing best practices and contributing to the evolution of data platforms. Their key responsibilities include platform optimization, integration and automation, security, process engineering, application development, consulting leadership, cross-functional collaboration, and mentorship. They possess required skills such as ArcGIS expertise, client-facing skills, system monitoring and tuning, performance investigations, Python proficiency, enterprise administration, high availability configuration, and user support. Preferred skills include enterprise IT knowledge and certifications. A Bachelor's degree in Computer Science, Engineering, or a related field is highly preferred. The text also highlights the benefits of joining the company, including innovative technology, career growth, a creative culture, remote flexibility, and a remote-first work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Solutions Architect - Enterprise

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions. As a Solutions Architect, you'll build trusted relationships with executives, provide thought leadership, and design business models to drive new monetization opportunities and growth for both the user and Stripe. The role requires deep technical acumen, strong interpersonal and leadership skills, and a proven track record of advising enterprise-grade digital native companies.

Senior Software Engineer - Community Support Engineer

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb's Community Support Platform (CSP) is seeking a Senior Engineer to join the Agent Routing and Channels team. The role involves working cross-functionally with product design and engineering counterparts to build solutions that optimize the pairing of customer issues with agents. The ideal candidate should have 6+ years of industry experience, proficiency in backend server languages, and excellent communication skills. The position is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Senior Program Manager - Technical Education

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb is seeking a Senior Program Manager for Technical Education to develop and manage innovative learning experiences for the Technology organization. The role involves creating scalable learning experiences, managing multiple programs, and building trusted relationships with senior business leaders. The ideal candidate should have 6+ years of experience in technical L&D or HR project management, experience in executing onboarding programs, curating technical content, and a data-driven approach to evaluating learning experiences.

Personal Finance Staff Writer

Company: The Motley Fool

Location: USA

Posted Jan 26, 2025

The Motley Fool Money is a personal finance website offering unbiased analysis and reviews of financial products. They are looking for a full-time Personal Finance Staff Writer with expertise in personal finance, strong writing skills, and data acumen. The role involves writing engaging articles, conducting thorough research, analyzing content performance metrics, collaborating with teams, staying updated on industry trends, and generating innovative content ideas. The ideal candidate should have a proactive mindset, meet deadlines, and have financial credentials. The company offers a flexible remote work environment, generous parental leave, stock investment opportunities, and a comprehensive compensation package.

Producer/Host - HubSpot Marketing YouTube Channel

Company: HubSpot

Location: USA

Posted Jan 25, 2025

HubSpot Media is looking for a senior marketing professional with a strong on-camera presence and expertise in creating engaging educational content for YouTube. The ideal candidate will produce, research, write, and host both short and long-form videos, collaborate with team members, and stay updated on YouTube trends. Key responsibilities include content production, research and writing, on-camera hosting, platform strategy, and collaboration and workflow management. Required qualifications include proven experience in video production, strong communication skills, proficiency in Adobe Premiere Pro, senior-level marketing experience, and familiarity with YouTube's algorithm and best practices. Preferred qualifications include experience in video production and thumbnail design, strong creative writing skills, and a background in writing education or related fields with a marketing focus. The role offers creative freedom, competitive compensation, and the opportunity to be a key contributor to a small but impactful content team.

Director of Growth

Company: Marian

Location: USA

Posted Jan 25, 2025

Marian is a woman-owned, remote-first startup seeking a highly creative, organized, and motivated Director of Growth. The role involves developing and executing a comprehensive marketing strategy, building a high-performing marketing team, conducting market research, and driving growth through various marketing channels. The ideal candidate should have proven experience in a marketing role, preferably in a startup or high-growth environment, and possess strong leadership, communication, and digital marketing skills. The company offers a competitive compensation package, equity options, and a collaborative work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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