Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Software Engineer - Fullstack

Company: AffiniPay

Location: USA

Posted Jan 26, 2025

The company is seeking a Fullstack Senior Software Engineer to modernize their MyCase product, a legal practice management software. The role involves designing and implementing scalable applications, collaborating with product teams, mentoring junior engineers, and driving technology initiatives. The ideal candidate should have a BS in Computer Science or equivalent, 5+ years of experience in large-scale cloud-based solutions, extensive experience with React, Ruby on Rails, and SQL databases. Familiarity with cloud platforms and SaaS applications is preferred.

Digital Sales Lead (QSR)

Company: Townsquare Ignite

Location: USA

Posted Jan 26, 2025

Townsquare Ignite is seeking a Digital Sales Lead with QSR industry expertise to deliver tailored, result-driven strategies. The role involves new business development, account management, and growth, with responsibilities including identifying new opportunities, building relationships, delivering sales presentations, and providing strategic guidance. The company offers a competitive commission plan, comprehensive training, and opportunities for growth. Townsquare Media is an equal opportunity employer.

In-House Clinical Research Associate II (CRA)

Company: Penumbra

Location: USA

Posted Jan 26, 2025

The Clinical Research Associate II IH role involves assisting in the planning, designing, and executing of clinical studies to assess product safety and effectiveness. This position requires working with confidential subjects and company data, and interfaces with various internal and external stakeholders. Key responsibilities include drafting study-specific informed consent templates, assisting with project timelines, preparing operations reports, and driving study start-up, amendment, and closeout activities. The role also involves collaborating with the Clinical Field team, ensuring compliance with regulations, and participating in internal/external audits. Required qualifications include a Bachelor's degree in Biological Sciences or related field with 3+ years of experience in clinical/scientific research, nursing, or equivalent. Preferred qualifications include basic medical terminology knowledge, strong computer skills, and excellent communication and organizational skills.

Analyst Relations Senior Manager

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced Analyst Relations Senior Manager. The role involves nurturing relationships with industry analysts, leading research cycles, and designing holistic analyst engagement programs. The ideal candidate should have 5+ years of experience in analyst relations, strong communication skills, and a deep understanding of technology and fintech concepts.

Associate General Counsel - Commercial and Product

Company: Mapbox

Location: USA

Posted Jan 26, 2025

Mapbox, a leading real-time location platform, seeks a senior lawyer with 7+ years of experience, preferably from a top-tier law firm and a technology company. The ideal candidate should have a technical degree, experience in software patent litigation or prosecution, and extensive experience with APIs and SDKs. They will handle complex sales deals, work closely with product and engineering teams, and contribute to improving operational processes. The role requires excellent communication skills, a customer-centric approach, and a sense of humor. Mapbox values continuous learning, collaboration, and practical problem-solving. The salary range is $220,000 - $300,000, plus equity and benefits.

Application Engineer

Company: GuidePoint Security

Location: USA

Posted Jan 26, 2025

The Application Engineer at GuidePoint Security will work on cutting-edge IT and security solutions, demonstrating strong communication skills and ownership of applications. They will design, develop, and maintain internet/intranet applications, automate processes, and integrate disparate systems. The role requires experience with SaaS applications, REST APIs, middleware integration tools, and ticketing systems. A Bachelor's degree in Computer Science or equivalent experience, along with 7+ years of development and integration experience, is required. The position involves approximately 10% out-of-town travel and the ability to work remotely or at regional offices.

Senior Enablement Partner - GTM Readiness

Company: Dropbox

Location: USA

Posted Jan 26, 2025

The role of a Senior Enablement Partner at Dropbox involves driving the readiness and effectiveness of global sales teams, aligning gotomarket strategies with necessary tools, training, and resources. This role encompasses strategy execution, cross-functional collaboration, and sales performance optimization. The individual will work closely with senior leadership, contributing to the strategic evolution of Dropbox's sales enablement function. Responsibilities include designing and implementing global GTM readiness strategies, collaborating with cross-functional teams, creating enablement content, and driving continuous improvement in enablement programs. Basic qualifications include a Bachelor's degree, 8+ years of experience in sales enablement, and strong analytical skills. Preferred qualifications include an MBA, 10+ years of experience, and advanced proficiency in sales enablement platforms.

Integrations Specialist

Company: QuinStreet

Location: USA

Posted Jan 26, 2025

The job posting is for a customer-focused Integrations Specialist role. The role involves overseeing client onboarding, ensuring seamless integrations, and fostering strong partnerships. Key responsibilities include managing onboarding processes, conducting product demonstrations, customizing client experiences, and maintaining relationships. The role requires technical proficiency, strong analytical skills, and project management abilities. The expected salary range is $65,000 to $75,000 annually, with potential for bonuses and equity. The position also offers standard employee benefits.

Principal Program Manager - Product Partnerships

Company: HubSpot

Location: USA

Posted Jan 26, 2025

HubSpot's Product Partnerships team is seeking a Principal Program Manager to develop strategies for efficient collaboration with app partners, foster internal alignment, and drive customer value through deeper integrations and a better partner experience. The role involves working closely with various teams, including product engineering, developer relations, and marketing, to ensure product app feedback reaches relevant stakeholders and partners are notified of updates. The ideal candidate should have experience in designing and managing SaaS product-technology ISV partner programs, be data-driven, and skilled in stakeholder management.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 26, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Staff Program Manager, Team Effectiveness - Tech

Company: Airbnb

Location: USA

Posted Jan 26, 2025

Airbnb is seeking an experienced Staff Program Manager to lead their manager development program. The role involves creating innovative learning experiences, collaborating with various teams, and driving organizational excellence. The ideal candidate should have 8+ years of experience in L&D or HR project management, excellent communication skills, and a data-driven approach to evaluating learning experiences. The position is remote-eligible and requires an understanding of technology and engineering organizations.

Infrastructure Program Manager - Engineering

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Program Manager for the Infrastructure team. The ideal candidate will lead compliance programs, work with cross-functional teams, and drive large-scale initiatives. Minimum requirements include 3+ years of software engineering, systems engineering, or technical product/program management experience, a proactive mindset, excellent analytical skills, and strong communication abilities. Preferred qualifications include knowledge of internal control frameworks, core infrastructure, multiple compliance regulations, security risks, and experience in the payments, ecommerce, SaaS, or financial services industries.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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