Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director of Offensive Security Research and Community

Company: Cobalt

Location: USA

Posted Jan 26, 2025

Cobalt, a remote-based company, is seeking an experienced offensive security leader to guide their research and community efforts. The role involves setting strategy for recruiting and retaining experts, managing security services, collaborating with product management, conducting research, and representing the company at events. The ideal candidate will have deep technical knowledge, experience delivering offensive security services, managing teams, and public speaking skills. Cobalt offers competitive compensation, benefits, and a flexible work environment.

Enterprise Innovation Business Strategy Analyst

Company: General Motors

Location: USA

Posted Jan 26, 2025

General Motors is hiring a Business Strategy Analyst for the Enterprise Innovation team. The role involves acting as a strategic partner to Product Managers, evaluating new product ideas, developing financial models, conducting market research, and aligning cross-functional teams. The ideal candidate should have a degree in entrepreneurship, finance, strategy, or a related field, with 2+ years of experience in strategy, product commercialization, or finance. Proficiency in design thinking, agile methodologies, and strong communication skills are required. The compensation range is $85,100 - $135,900, with bonus potential based on company performance, job level, and individual performance. Benefits include health and wellbeing programs, retirement savings plan, tuition assistance, and GM vehicle discounts.

WordPress/ Website Administrator

Company: California Closets

Location: USA

Posted Jan 26, 2025

California Closets, founded in 1978, is a leading custom storage solutions provider, offering premium space management and exceptional service. They design custom storage solutions for various spaces, including walk-in closets, entertainment centers, and home offices. The company is currently seeking a Website Administrator with 12 years of WordPress experience to manage and maintain their website for 24 months. The role involves preparing for site migration, troubleshooting issues, and collaborating with marketing and other departments. The successful candidate will receive $40-45 per hour for 40 hours per week, with core hours between 6am-6pm.

Clinical Study Manager

Company: Penumbra

Location: USA

Posted Jan 26, 2025

The Clinical Study Manager is responsible for leading clinical studies for Penumbra, ensuring safety and effectiveness of products. This role involves managing project timelines, budgets, and regulatory documentation. The manager also coordinates with various internal and external stakeholders, including investigational sites, review committees, and cross-functional teams. They are expected to drive process improvements, maintain study trackers, and participate in system user acceptance testing. The role requires a Bachelor's degree in Biological Sciences or related field with 5+ years of experience in clinical trials, excellent communication skills, and proficiency in Microsoft Office, MS Project, EDC Systems, and study management systems.

Enterprise Sales Director

Company: RainFocus

Location: USA

Posted Jan 26, 2025

RainFocus, a leading software company in Utah's Silicon Slopes, is seeking an Enterprise Sales Director. The company, known for its innovative event management software, serves Fortune 500 clients globally. The role involves new account acquisition, revenue retention, and expansion. Key responsibilities include identifying customer needs, demonstrating solutions, and managing complex enterprise deals. The ideal candidate should have 7+ years of enterprise sales experience, a proven track record of exceeding quota, and strong communication skills.

Director - Revenue Enablement

Company: Red Canary

Location: USA

Posted Jan 26, 2025

Red Canary is seeking a seasoned Director of Revenue Enablement with 8+ years of experience in driving business outcomes through sales enablement and trainings. The role involves leading the vision and strategy for go-to-market enablement programs, providing onboarding training and continuous learning to internal revenue-driving teams, and working closely with sales, marketing, product marketing, and customer success teams. The ideal candidate will have a strong understanding of business and sales processes, be results-focused, analytical, and empathetic, and possess LMS evaluation and implementation experience. The role offers a base salary of $152,600 - $200,000 per year, bonus eligibility, and potential stock options. The application deadline is January 31, 2025.

FP&A Associate - R&D

Company: Weights & Biases

Location: USA

Posted Jan 26, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a highly motivated FP&A Associate R&D. The role involves financial planning, forecasting, and business partnering to support R&D organization's strategic investments. Responsibilities include financial planning & forecasting, business partnering, and collaborating with the FP&A team to automate financial forecasting. The company offers competitive salary, equity, and benefits, including flexible time off, medical coverage, remote-first culture, and 12 weeks of parental leave in the US.

Account Management Training Program

Company: QuinStreet

Location: USA

Posted Jan 26, 2025

The text describes an Account Management Training Program designed for recent graduates. The program offers comprehensive training, hands-on experience, and mentorship in account management, partner communication, and problem-solving. Successful completion leads to a full-time role within the company. Responsibilities include building relationships with partners, supporting onboarding, analyzing data, collaborating with internal teams, and developing skills in communication, negotiation, and project management. Required qualifications include a degree in Business, Marketing, Communications, or a related field, strong communication skills, a proactive attitude, attention to detail, and basic proficiency in Microsoft Office Suite. The company offers a structured training program, a supportive work environment, exposure to diverse industries, clear career progression, and competitive benefits.

RVP - Customer Success

Company: Tanium

Location: USA

Posted Jan 26, 2025

The text describes a Customer Success role at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves leading a team to ensure customer success, renewal, and upsell opportunities. Key responsibilities include developing a regional customer success strategy, managing account ownership, identifying churn risk, navigating ambiguity, providing data-driven insights, collaborating cross-functionally, and driving a high-performance culture. The ideal candidate should have 8+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management, preferably in a SaaS business model. They should possess technical acumen, strong analytical skills, and the ability to coach and develop talent. Tanium offers a competitive salary, equity awards, and a generous benefits package.

Director - Performance Strategy & Operations

Company: StackAdapt

Location: USA

Posted Jan 26, 2025

StackAdapt is seeking a Director of Performance Strategy and Operations to lead a team focused on delivering world-class performance to its customer base. The ideal candidate will have deep platform expertise, a passion for operations, and the ability to explain complex concepts to diverse audiences. They will be responsible for creating a center of excellence, executing high-volume campaigns, and developing industry-leading trading and optimization tactics. The role involves partnering with Product and Marketing to deliver effective solutions to StackAdapt's self-serve customer base. The company offers a competitive salary, RRSP401K matching, comprehensive benefits, and a supportive culture.

Senior Software Engineer - Cloud Infrastructure Compute

Company: Airbnb

Location: USA

Posted Jan 26, 2025

Airbnb's Cloud Infrastructure team is seeking a Software Engineer with 4+ years of experience in software engineering or relevant academic experience. The role involves developing and operating large-scale technical projects, expertise with public cloud providers, containerization, and orchestration technologies. The engineer will innovate, build, and optimize cloud-native infrastructure, collaborate with diverse teams, and ensure reliability, scalability, efficiency, and high availability. The position is remote eligible in the US, excluding certain states. Airbnb is committed to diversity and inclusion.

Revenue Operations Analyst

Company: Veda Data Solutions

Location: USA

Posted Jan 26, 2025

Veda is a healthcare company that uses advanced technology to simplify data management, aiming to improve patient care. The company values collaboration, openness, integrity, grit, and warmth. They offer comprehensive benefits and a flexible PTO policy. Veda is seeking a Revenue Operations Analyst to aid in data-driven decision making, improve efficiency, and support sales operations. The ideal candidate should have 4+ years of experience in Business Operations, Revenue Operations, or Financial analysis, proficiency in Windows, GSuite, and Excel, and experience with Salesforce. Veda is committed to the health, safety, and emotional well-being of its employees, with a remote work policy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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