Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Data Governance Analyst

Company: PointClickCare

Location: USA

Posted Dec 25, 2024

PointClickCare is a leading North American healthcare technology platform that has been focused on realizing its vision to help create a world in which providers and plans can confidently deliver frictionless care. The company has grown exponentially with over 2200 employees working to impact millions across North America. They are recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures. They offer a wealth of opportunities and a vibrant culture that empowers their employees.

Insights Manager II

Company: Instacart

Location: USA

Posted Dec 25, 2024

Instacart is a Flex First team that offers safe and flexible earnings opportunities to Personal Shoppers. The Insights Manager role involves leveraging data and analytics to gain a deep understanding of the business, uncover trends, and help drive critical business decision-making for key retailers and CPG categories. The role requires strong analytical skills, proficiency in SQL, Excel, and data visualization tools, and the ability to deal with ambiguity and manage senior stakeholder relationships.

Product Manager - App Co-Pilot

Company: Super.com

Location: USA

Posted Dec 25, 2024

The text describes a high-growth tech company, Supercom, that values its employees and aims to supercharge their careers. The Product Management team is a high-performing team focused on creating meaningful, impactful products. The role is suitable for product managers looking to grow and execute. The responsibilities include supporting PRDs, experimenting, compiling insights, managing the backlog, and leading ceremonies. Preferred experience includes 2+ years in B2C product management, working with engineering and design teams, and shipping products to market.

Senior User Experience Researcher

Company: AuditBoard

Location: USA

Posted Dec 25, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform with over $200M ARR and rapid growth. They are recognized by Deloitte as one of the 500 fastest-growing tech companies in North America. The company is looking for a Sr User Experience Researcher to help build and shape their discovery and research process.

Research Analyst

Company: Harrisinsights

Location: USA

Posted Dec 25, 2024

The Harris Poll is seeking a Research Analyst to join their Brand Custom Research Team. The role involves working on research projects to solve clients' business challenges, collaborating with a team of seasoned researchers and industry leaders, and providing actionable insights to help clients develop and enhance their brand strategies. The ideal candidate has experience in market research, is well-versed in both quantitative and qualitative primary research methodologies, and has strong communication skills. The position requires exceptional attention to detail, the ability to manage multiple projects simultaneously, and fostering strong internal and client relationships.

DevSecOps Engineer

Company: Kaseya

Location: USA

Posted Dec 25, 2024

Kaseya is a leading provider of IT infrastructure and security management solutions for MSPs and internal IT organizations. They have achieved sustained strong double-digit growth and are backed by Insight Venture Partners. The company was founded in 2000 and serves customers in over 20 countries with over 15 million endpoints. They are looking for a Lead DevSecOps Engineer to join their exceptional team and improve the security posture of Kaseya.

Senior Database Administrator

Company: insightsoftware

Location: USA

Posted Dec 25, 2024

The job description is for a Senior Database Administrator role at InsightSoftware. The candidate should have 7+ years of hands-on experience as an MS SQL Administrator and 3+ years of experience with Oracle and PostgreSQL. The role involves maintaining reliable fault-tolerant DB infrastructure for a growing customer base. The candidate will be responsible for installing patches, maintaining databases, providing DBA services, managing backups, and ensuring disaster recovery plans. Relevant certifications and experience with Linux, Azure, and multitenant SaaS applications are preferred.

Director, North American Marketing

Company: Contentstack

Location: USA

Posted Dec 25, 2024

Contentstack is seeking a strategic resultsdriven Director of North America Marketing to lead regional marketing initiatives and sales development efforts. The role is remote and offers the opportunity to collaborate with global teams and make a significant impact on the company's growth. The successful candidate will develop and execute the North America marketing strategy, oversee sales development, lead integrated campaigns, and work crossfunctionally with global marketing, product marketing, partner marketing, and customer success teams.

Senior Instructional Designer, Training Design & Delivery

Company: Blink Health

Location: USA

Posted Dec 25, 2024

Blink Health is a fast-growing healthcare technology company that aims to make prescriptions accessible and affordable. Their two primary products, BlinkRx and Quick Save, remove traditional barriers in the prescription supply chain, leading to better access to medications and improved health outcomes for patients. The company's Patient Services team provides frontline support and manages the operations of customer service and pharmacy teams, ensuring efficient and customer-focused services.

Sr. Software Engineer

Company: iBASE-t

Location: USA

Posted Dec 25, 2024

The Sr Software Engineer role involves leading data management and integration, configuring based on user stories, and working with the client partner to estimate requirements. The role requires technical leadership, experience in software development, and knowledge of various tools and technologies. The company offers a comprehensive benefits package and is committed to providing equal employment opportunities.

Strategic Accounts Lead

Company: Sobi

Location: USA

Posted Dec 25, 2024

Sobi is seeking a highly experienced and passionate leader to oversee their Directors of Strategic Account (DSA) Team for half of the US market within the Immunology Franchise. The role involves building and managing a high-performing team, establishing relationships with key accounts, and driving top-down access, customer retention, and revenue growth. The ideal candidate should embody Sobi's core values and foster a culture of ownership, accountability, teamwork, and engagement.

Client Success Lead

Company: Affirm

Location: USA

Posted Dec 25, 2024

Affirm is reinventing credit to make it more honest and friendly, offering flexible buy now pay later options without hidden fees or compounding interest. They are committed to building partnerships with merchants for long-term growth and are looking for a Client Success Manager to work with key accounts, implement strategies, and promote marketing best practices. The role offers a competitive compensation package and is a remote-first position.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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