Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Video Editor

Company: Truv

Location: USA

Posted Dec 21, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers. The company believes in faster turnarounds and greater financial opportunities for both B2B and B2C audiences. They are looking for a skilled video editor to transform their video marketing with polished case studies, product showcase videos, training materials, and social media content.

Director, Account Management- PAR Retail Customer Success

Company: Punchh

Location: USA

Posted Dec 21, 2024

The text describes a position description for a Director Account Management for PAR Retail Customer Success. The role involves managing and mentoring a team of Account Managers, collaborating with internal and external teams, and delivering high-quality solutions to retail customers in the fuel and convenience industry. The company, PAR Technology, is committed to innovation and customer success, and offers over 40 years of experience in the restaurant and retail industries.

Senior Data Analyst

Company: LeafLink

Location: USA

Posted Dec 21, 2024

LeafLink is a leading B2B cannabis platform offering a suite of tools for cannabis businesses to manage operations, sell or order from favorite brands, and accelerate growth. With thousands of brands and retailers across 30+ markets in North America, LeafLink processes over $5 billion in wholesale cannabis orders annually. Backed by leading VCs, LeafLink aims to define the cannabis supply chain through technology and has been recognized as one of Inc 5000's Top 5000 Fastest Growing Private Companies, Fast Company's Top 10 Most Innovative Companies in Enterprise, Built In NYC's Best Places to Work in 2021, and Banking Finance and Fintech category in Fast Company's Green Market Report Award for Best Fintech in cannabis.

Financial Analyst I

Company: Restaurant365

Location: USA

Posted Dec 21, 2024

Restaurant365 is a SaaS company looking for a Financial Analyst to join their Financial Planning and Analysis team. The role requires strong analytical skills, the ability to work independently and as part of a team, and experience in the SaaS industry. The ideal candidate will be a self-starter, take initiative, and excel at handling ambiguity. The position offers a salary range of $66,560 - $81,000 and comprehensive medical benefits.

Strategic Account Executive, Public Sector - DoD

Company: GitLab

Location: USA

Posted Dec 21, 2024

The role involves acting as a primary point of contact for GitLab's prospects and customers within the DoD, providing account leadership, and conducting sales activities. The ideal candidate has minimum 5+ years of experience selling into the DoD, strong major account management skills, and a desire to see customers benefit from their investment. The team aims to support government agencies in their digital transformation journey by delivering secure software faster and empowering collaboration.

Senior Machine Learning Engineer

Company: Fitbod

Location: USA

Posted Dec 21, 2024

Join Fitbod as a Senior Machine Learning Engineer to develop and deploy machine learning models for personalized workout recommendations and improved user engagement. Collaborate with cross-functional teams, optimize and scale machine learning algorithms, and mentor junior engineers. The role offers a remote work environment, a full benefits package, and opportunities for professional growth.

Lead Frontend Engineer

Company: dscout

Location: USA

Posted Dec 21, 2024

Dscout is a fast-growing Series C-funded company seeking a Frontend Lead Software Engineer to build great software with them. They value technical quality, have a collaborative and agile environment, and work on a fast-paced project. The role involves leading the team's growth and the evolution of their tech. They use Apollo Client, TypeScript, and a design system for frontend development. The company also has a builder and analysis interfaces for researchers to manage and view data.

Architect - AI Solutions Specialist

Company: 3Cloud

Location: USA

Posted Dec 21, 2024

The text is a job description for a role at 3Cloud, a company that values growth, innovation, and client success. The role involves developing relationships with clients, providing technical expertise, and contributing to the development of cloud solutions. The company offers competitive compensation, flexible work arrangements, and a variety of benefits. The text encourages applicants with diverse backgrounds to apply.

Customer Experience Operations Manager

Company: DNSfilter

Location: USA

Posted Dec 21, 2024

DNSFilter is seeking a Customer Experience CX Operations Manager to optimize and enhance the customer experience as part of their broader Revenue Operations initiative. The role is full-time and remote, open to candidates in the US and Canada. The CX Operations Manager will be responsible for process optimization, technology and tools management, data and insights, customer journey mapping, cross-functional collaboration, CX operations strategy, customer feedback and improvement, training and enablement, and experience with AI-driven tools.

Assistant CX Manager

Company: Proper Cloth

Location: USA

Posted Dec 21, 2024

The job description is for a CX Support Team Assistant who will manage administrative tasks, schedule support, handle escalated cases, and provide quality assurance support. The role requires strong communication skills, the ability to handle customer conflicts, and a growth mindset. The company, Proper Cloth, is a leading direct-to-consumer mens custom clothing brand with a vision to build a global luxury menswear brand. They have over 200,000 customers worldwide and have been recognized by GQ and Esquire.

Enterprise Product Manager

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is seeking a Product Manager to join their Enterprise product team. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies. The ideal candidate has 4+ years of product management experience in a fast-paced environment, ideally in the HRTech space, and experience with products that are consumption-driven not just SaaS.

Senior Social Media Manager

Company: Paired

Location: USA

Posted Dec 21, 2024

The text is about a role for a Senior Social Media Manager at Paired, a mobile app focused on helping couples improve their relationships. The role involves growing the Paired community, expanding brand awareness, and managing social media channels. The ideal candidate should have creative sparkle, a clear POV on what makes shareable and engaging content, and be able to collaborate with the creative team and in-house relationship expert.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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