Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior ML Infra Engineer - Machine Learning Infrastructure & Data

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have a powerful platform that enables companies and talent to work together. Last year, more than $38 billion of work was done through Upwork. The Machine Learning Infrastructure and Data team is responsible for architecting and building foundational systems for machine learning. The Senior ML Infra Engineer will play a pivotal role in designing, developing, and maintaining infrastructure components. The annual base salary for this position ranges from $144,000 to $230,000.

Senior IT Helpdesk

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider that leverages technology and a unique care model to transform the industry. They are seeking a Senior IT Helpdesk Technician to provide technical support, mentor junior technicians, and ensure smooth operation of all hardware, software, and network systems. The role requires strong knowledge of operating systems, networking protocols, and remote desktop tools. The company offers competitive compensation, company equity, and benefits.

Senior Design Manager - Growth Onboarding

Company: HubSpot

Location: USA

Posted Dec 21, 2024

The job posting is for a Design Leader role in HubSpot's Growth Product Line. The role requires candidates to be on the east coast of the US Eastern Time Zone and have strong opinions. The successful candidate will work with product and engineering leaders to create a shared strategy and roadmap for productled customer onboarding. The role involves driving results for customer onboarding in the Free Starter and Pro tiers, building a diverse and inclusive team, and working on productled Growth initiatives that impact bigger systems and multiple product teams.

Marketing Manager

Company: Sentral

Location: USA

Posted Dec 21, 2024

Sentral is a network of communities redefining the way people live, with a mission to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. They offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities.

Product Manager

Company: Planet

Location: USA

Posted Dec 21, 2024

This is a full-time remote position in the United States as a Product Manager on the Platform Product Team. The role involves leading the end-to-end product provisioning process, building and managing scalable systems and workflows, and working closely with various teams to define, optimize, and align processes for product entitlements and access delivery. The goal is to improve internal efficiency, enable scale, and ensure customers quickly access the full value of Planet's products.

Sr Associate - Technology Implementation & Tech Enablement

Company: hims & hers

Location: USA

Posted Dec 21, 2024

The role of Sr Associate Technology Implementation and Enablement involves driving operational effectiveness by identifying and executing strategic initiatives, collaborating with key partners, and optimizing technology solutions. The ideal candidate has 5+ years of experience in operational or product-focused roles, with a focus on healthtech, B2C, or fast-scaling startups. They should have strong communication skills, experience leading cross-functional initiatives, and a data-driven approach to problem-solving.

HR Generalist

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider that leverages technology and a unique care model to transform the industry. They are seeking an HR Generalist to support various HR functions, including recruitment, employee relations, performance management, benefits administration, and employee engagement. The ideal candidate should have experience in HR operations, strong communication skills, and a passion for working in a fast-paced tech-driven environment.

Customer Excellence Manager

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider transforming care through technology and a unique care model. They aim to deliver the best-in-class care, reduce clinical burnout, and improve health outcomes. They are seeking a Customer Excellence Manager to oversee daily operations, optimize processes, and drive continuous improvement.

Strategic Account Executive

Company: Bishop Fox

Location: USA

Posted Dec 21, 2024

Bishop Fox is a leading professional services firm specializing in offensive security. They aim to build relationships and provide tailored solutions for clients, seeking a Strategic Account Executive to drive sales efforts and manage existing customer relationships. The role involves identifying new business opportunities, expanding market presence, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of proven experience in strategic sales, proficiency in cybersecurity technologies, and the ability to drive enterprise-level account expansion.

Senior Payroll Specialist

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a leading health tech company revolutionizing healthcare with innovative technology solutions. They are seeking a Senior Payroll Specialist to manage the end-to-end payroll process, ensure compliance with regulations, and maintain accuracy in payroll-related activities. The ideal candidate should have extensive experience in payroll administration, a strong understanding of payroll systems, and a passion for ensuring timely and accurate compensation for employees in a fast-paced tech-driven environment.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Pricing Product Manager

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel is seeking a Pricing Product Manager to develop elegant pricing structures for their Frontend Cloud platform. The role involves pricing new SKUs, working with product managers and engineers to design pricing models, and building customer-facing tools. The ideal candidate has technical depth, pricing expertise, and a passion for Vercel and the frontend ecosystem.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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