Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Platform Engineer - Platform Infrastructure

Company: Alma

Location: USA

Posted Dec 21, 2024

The job posting is for a Senior Platform Engineer position at a remote-first company. The role involves designing, implementing, and maintaining cloud architecture solutions, collaborating with cross-functional teams, and contributing to cost management strategies. The company offers benefits such as health insurance, 401K, monthly stipends, and flexible PTO. The salary band is $200,000 - $220,000.

Head of Finance

Company: Phaidra

Location: USA

Posted Dec 21, 2024

Phaidra is a company building the future of industrial automation. They use reinforcement learning algorithms to enable industrial facilities to learn and improve over time. The company focuses on industrial applications with measurable KPIs and allows domain experts to configure AI control systems without writing code. Phaidra is based in the USA and is looking for a dynamic finance leader to help with strategic financial leadership, budgeting and forecasting, global financial operations, fundraising, and compliance.

Claims Examiner - Bodily Injury

Company: Sedgwick

Location: USA

Posted Dec 21, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role of a Claims Examiner Bodily Injury involves analyzing and processing complex auto and commercial transportation claims. The job requires in-depth knowledge of personal and commercial line auto policies, medical terminology, and strong communication skills. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Account Executive

Company: DirectDefense

Location: USA

Posted Dec 21, 2024

DirectDefense is a leading cybersecurity firm offering cutting-edge solutions for network security, managed detection and response, and risk management services. As an Account Executive, you will drive new business sales, manage the sales process, and meet or exceed quarterly quotas while developing long-term business relationships and managing your territory.

Events Director

Company: LearnLux

Location: USA

Posted Dec 21, 2024

LearnLux is seeking a skilled Events Director to lead their Event Marketing efforts, focusing on B2B2C growth. The role is 100% remote within the US. The Events Director will manage digital and in-person events, coordinate with producers, manage suppliers, and communicate with stakeholders. They will also cocreate the annual event roadmap, plan logistics, and execute promotional item strategies. The ideal candidate has 5+ years of event marketing experience and a passion to grow a team.

Advanced TV Director

Company: OpenX

Location: USA

Posted Dec 21, 2024

OpenX is seeking a Director of Advanced TV to drive strategic value for clients, increase revenue, and grow market share in the CTV space. The ideal candidate will have experience in digital adtech, a strong understanding of digital and TV advertising, and a proven track record of hitting and exceeding revenue targets. They should be able to influence without authority, work well in complex, highly matrixed cross-functional environments, and have excellent communication and listening skills.

Claims Representative - Auto

Company: Sedgwick

Location: USA

Posted Dec 21, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role involves analyzing and processing auto and transportation claims, with responsibilities including claim processing, subrogation, and communication with clients. The position requires a bachelor's degree, 3 years of experience, and various skills such as analytical thinking, problem-solving, and teamwork. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Manager – Demand Generation

Company: BPM LLP

Location: USA

Posted Dec 21, 2024

BPM is a forward-thinking accounting firm offering modern solutions to businesses worldwide. They focus on comprehensive assurance, tax, and consulting services for clients. BPM values diversity, inclusivity, and flexibility, providing meaningful careers and an integrated lifestyle for employees. They are seeking a Demand Generation Manager to drive growth through outbound marketing efforts.

Technical Support Analyst

Company: Magnet Forensics

Location: USA

Posted Dec 21, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100+ countries, their solutions are modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with support, an incredible team, and unbelievable talent and integrity.

Technical Content Engineer

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer to join their team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value in public messaging. The ideal candidate should have at least five years of experience in a technical writing, developer experience, or related role.

HRIS Analyst - People Technology

Company: Restaurant365

Location: USA

Posted Dec 21, 2024

Restaurant365 is a SaaS company looking for an HRIS Analyst with Workday expertise to optimize and manage HR applications. The ideal candidate is a collaborative team player with a strong understanding of Workday configuration and a passion for solving complex challenges. The role involves developing and optimizing Workday analytics dashboards, managing compensation cycles, collaborating with HR teams, and serving as a Workday SME.

Principal - Machine Learning Engineer (L5)

Company: Twilio

Location: USA

Posted Dec 21, 2024

Twilio is seeking a Principal Machine Learning Engineer to lead the development of AI and ML solutions for their next gen communications platform. The role involves architecting and leading the development of cutting-edge AI/ML systems, collaborating with leadership, designing and implementing ML models, exploring AIdriven personalization and predictive analytics, and providing thought leadership in AIML technology. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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