Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Online Math Tutor

Company: Learner Education

Location: USA

Posted Dec 17, 2024

Learner is actively hiring enthusiastic Math tutors for remote, flexible hours. Requirements include a Bachelor's degree, professional tutoring experience, and a quiet environment. Benefits include professional development and high-quality customer opportunities.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 18, 2024

Monarch is a well-funded, fully remote company that aims to help users manage their financial life. They have quickly become one of the premier ways to do so, with customers loving the product and experiencing rapid organic growth. The company's founding team consists of product-driven serial entrepreneurs with multiple exits, and their CEO was one of the original creators of Mint. They are passionate about building a company and product that both customers and employees love, and are well-funded by top venture firms and angel investors. They are looking for a Senior Staff or Principal Software Engineer focused on Growth to help build product experiences that help Monarch reach more users and help those users through the path to financial success using Monarch.

Delivery Owner

Company: NeuraFlash

Location: USA

Posted Dec 17, 2024

NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, helping customers transform their contact centers with AI-powered experiences. The company offers expertise across the Amazon ecosystem and Salesforce ecosystem, with a focus on building experiences grounded in data that transform and optimize the employee and customer journey. NeuraFlash is committed to nurturing positive working relationships and driving success collectively. The company is looking for a Delivery Owner to manage customer relationships, provide oversight on project teams, and act as a thought leader for customers.

Data & Analytics Lead

Company: Skillshare

Location: USA

Posted Dec 18, 2024

This is a highly engaging and detailed job description for a Data and Analytics Lead at Skillshare. The role offers a competitive salary, equity, and benefits. It involves leading business intelligence, developing and maintaining core business reporting, and collaborating with various teams. The ideal candidate should have strong SQL skills, experience with BI tools, and excellent communication skills.

Customer Engineer Sr Manager

Company: Gympass

Location: USA

Posted Dec 17, 2024

Wellhub is a corporate wellness platform that offers a comprehensive employee wellbeing solution. They are hiring a Customer Engineer Sr Manager to work on technical support, requirements gathering, and client enablement. The role involves working with clients and their technology teams to integrate Wellhub with clients' processes and systems, handling client information security, and driving platform and process enhancements. The company offers a total rewards approach, flexible work options, wellness benefits, and a $127,360 - $143,280 annual base salary range.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work, flexible hours, and a competitive salary range of $54,668 - $74,458 annually.

Trust & Safety, Program Manager I

Company: Eventbrite, Inc.

Location: USA

Posted Dec 17, 2024

The text describes the role and requirements of a Trust and Safety Program Manager at Eventbrite. The position involves project management, operational knowledge, communication, analytical thinking, problem-solving, adaptability, stakeholder management, and continuous improvement. The manager will act as a domain expert, represent the team in cross-functional discussions, manage communication with vendor partners, design and implement scalable enforcement solutions, and collaborate with various teams to improve platform policy compliance and user experience.

Digital Marketing Specialist

Company: Truleo

Location: USA

Posted Dec 18, 2024

TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention. It streamlines tasks, promotes accountability, and helps law enforcement build stronger connections with communities. TRULEO is a well-funded, early-stage startup with world-class technology and culture, seeking a Digital Marketing Specialist to manage and optimize paid social media advertising campaigns and SEO strategies.

Designer/Researcher

Company: Nava

Location: USA

Posted Dec 18, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. Nava is looking for a Designer/Researcher to collaborate on design and research efforts for programs that affect millions of Americans. The role requires a human-centered design mindset, user research, and collaboration with cross-functional teams. The company offers competitive benefits, time off, and opportunities for growth.

Product Marketing Manager

Company: Resident Home

Location: USA

Posted Dec 17, 2024

Resident is a fast-growing, scaled, and profitable omnichannel retailer in North America, specializing in home furnishings. They are a data-driven, performance-focused company with a strong focus on customer love, big thinking, inclusivity, and forward momentum. They are seeking a Product Marketing Manager to join their team and drive demand and adoption for their products.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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