Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Solutions Marketing Director

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari is a revenue platform that provides forecasting accuracy and visibility from the sales rep to the board room. It helps companies like Okta, Adobe, Workday, and Zoom drive revenue accuracy and precision. The team is focused on customer-first marketing, positioning, and gotomarket strategy. The role is a fully remote opportunity with responsibilities including developing and launching key Clari solutions, owning the Revenue Platform narrative, and driving new product introductions.

People Program Management Specialist

Company: Magic Leap, Inc.

Location: USA

Posted Dec 18, 2024

The text describes a role within the People Team organization as a People Program Management Specialist. The role involves supporting various HR verticals with data analytics, special projects, and program administration. It also includes facilitating immigration processes for new hires and existing employees, ensuring compliance with employment legislation and internal policies. The ideal candidate should have a strong knowledge of standard recruiting practices and experience working with employees from diverse backgrounds.

Construction Coordinator

Company: Roofstock

Location: USA

Posted Dec 18, 2024

The text describes a job opportunity for a Construction Coordinator at Roofstock, a leading end-to-end investment platform for single-family rental homes. The role involves managing construction and renovation projects, coordinating with internal and external stakeholders, and ensuring project timelines are met. The company offers competitive benefits and is committed to equal employment opportunities.

Principal Software Engineer - Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The company values empowering team members, continuous improvement, and technical excellence. The Principal Software Engineer role involves leading development efforts, spearheading new feature development, and guiding product enhancements. The ideal candidate should have a BSMS in Computer Science, 9+ years of engineering experience, and expertise in NET, C, SQL and noSQL databases, enterprise software, cloud platforms, APIs, distributed version control systems, Agile development concepts, CICD practices, client-side frameworks, and mobile applications.

Senior Manager - Product Compliance

Company: Kraken

Location: USA

Posted Dec 18, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They offer premium crypto products, world-class client support, and are committed to industry-leading security, crypto education, and industryleading compliance. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages. They are looking for a candidate with 47 years of proven experience in payments, blockchain, or financial services industry to lead and mentor a high-performing team.

Customer Support Specialist

Company: Roadie

Location: USA

Posted Dec 18, 2024

Roadie, a UPS company founded in 2014, offers logistics management and crowdsourced delivery services for last-mile delivery. They provide access to over 200,000 independent drivers nationwide, enabling businesses to offer delivery options for various industries. Roadie is looking for a Customer Support Specialist to provide phone, email, and text-based support to customers, partners, users, and other community members. The role requires excellent communication and problem-solving skills, as well as a customer-first mentality. The position offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, generous PTO, monthly 3-day weekends, and a monthly WFH stipend.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Deal Desk Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

The text describes a role at Restaurant365, a SaaS company disrupting the restaurant industry. The Deal Desk SpecialistAnalyst will be responsible for creating and maintaining accurate pricing and contract data, assisting sales in navigating complex requirements, and making the process more efficient and effective. The role requires a trusted advisor to the Sales team, cross-functional collaboration, and proficiency in MS Excel and Salesforce CRM or CPQ. The position offers a salary of $80000-$110000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Software Engineer - Enterprise

Company: Figma

Location: USA

Posted Dec 18, 2024

The text describes various teams at Figma that focus on different aspects of the product, such as Identity and Access Management, Scale, and Workflow. These teams aim to provide secure, convenient, and scalable access to customers, enable efficient management of Figma instances, and empower teams to share and collaborate on work. The text also mentions that Figma is expanding its product offering and looking for a full-time role in a US hub or remotely in the United States.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work options, great benefits, and incentive compensation.

Senior Vice President - SMB/Growth

Company: Emburse

Location: USA

Posted Dec 18, 2024

The text describes a growth opportunity for Sales Executives within the Emburse family to serve emerging markets in North America with FinTech solutions. The role involves managing and mentoring sales teams, developing strategies, and collaborating with other teams to drive success and meet quotas.

Product Manager - Accounting

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. The company values empowering team members, elevating skills, and being best in class. The Product Manager for Accounting will play a pivotal role in shaping the future of restaurant management technology, collaborating with a diverse team, and innovating in a dynamic environment. The role requires accounting expertise, SaaS experience, strategic vision, customer empathy, design collaboration, data-driven decision making, agile enthusiasm, and communication mastery. The position offers a salary range of $99,000 - $139,000 with comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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