Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Manager - Training (Post-Sales Teams)

Company: brightwheel

Location: USA

Posted Dec 17, 2024

Brightwheel is seeking a Training Manager to join the Internal Enablement team. The role involves overseeing and expanding the training function, leading and managing a team of trainers, and driving team growth to meet evolving training needs and organizational goals. The Training Manager will design and facilitate trainings, lead performance analyses, develop a comprehensive roadmap and strategy for PostSales Enablement, and collaborate with senior leaders to identify gaps in knowledge or skills.

Group Program Manager - Dealer Insights & Strategy

Company: General Motors

Location: USA

Posted Dec 17, 2024

The role of Program Manager Dealer Insights and Strategy at Global Marketing is to support various teams with insights for decision-making and strategy development. The position involves technical analysis, reporting, cross-functional collaboration, and leading a team of strategists. The successful candidate will have 58+ years of experience in analytics, data science, or quantitative insights in an enterprise setting, as well as experience leading technical teams. The role requires strong stakeholder management, data-driven storytelling, and the ability to prioritize and manage multiple tasks and projects.

Senior Cyber Security Consultant- Compliance

Company: GuidePoint Security

Location: USA

Posted Dec 17, 2024

The position requires delivering world-class cyber security assessment and advisory services across multiple Compliance offerings. The role involves working effectively as a team member on large engagements, remaining current on technical knowledge and industry developments, and contributing to practice and offering development. The minimum requirements include a Bachelor's degree in Information Technology or Information Security related field, demonstrable experience and expertise in modern technology architectures, and at least three years of operational experience implementing controls in support of a cyber security standard framework.

Dir., Legal & Business Affairs

Company: Platform Science

Location: USA

Posted Dec 17, 2024

Platform Science is a global open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They hire diverse people and value thoughtful actions and empathy. The Director of Legal and Business Affairs role requires heavy transactional experience, substantive areas expertise, and solid experience with various business processes. The role involves supporting revenue-related activities, global enterprise sales, and commercial arrangements. The company offers various benefits to regular full-time employees, including medical, dental, and vision insurance, short-term and long-term disability insurance, AD&D and life insurance, 401k plan, paid vacation, sick leave, holidays, and six weeks of paid parental leave.

Care Advocate

Company: Tomorrow Health

Location: USA

Posted Dec 17, 2024

This is a job posting for a part-time Customer Experience Team member at Tomorrow Health. The role involves managing order intake, performing internal workflows, engaging with patients and caregivers, and interacting with healthcare partners. The position is remote and requires a minimum of 15 Mbps download and 3 Mbps upload internet services, as well as access to a HIPAA-compliant private workspace. The salary range is $1500-$1600 per hour. The team values improving customer experience, collaboration, and diversity.

Strategic Finance Manager

Company: Roofstock

Location: USA

Posted Dec 17, 2024

Roofstock is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has raised $240 million in Series E funding, expanded to offices in California, Texas, New York, and remote locations, and acquired several companies to grow its services. The Strategic Finance Manager role involves managing financial forecasting and budgeting, providing strategic recommendations, and leading the finance department. The company offers competitive benefits and is committed to equal employment opportunities.

Manager - Contracts & Proposals

Company: Avive

Location: USA

Posted Dec 17, 2024

Avive Solutions Inc is a growth-stage AED company with a connected response system, aiming to save lives by addressing the leading cause of death in the US, Sudden Cardiac Arrest. They are taking a fresh approach to AED technology and software platform solution, with a mission to provide rapid access to lifesaving defibrillation. They are seeking a Contracts and Proposals Manager to drive proposal submissions, manage negotiations, and grow procurement contracts.

Claims Examiner

Company: Sedgwick

Location: USA

Posted Dec 17, 2024

The text describes a career at Sedgwick, a company that values its colleagues and offers a positive work environment. The role of a Claims Examiner involves analyzing complex claims, ensuring timely resolution, and maintaining professional client relationships. The company provides a comprehensive benefits package and is an Equal Opportunity Employer.

Email Marketing and CRM Manager

Company: Nugget

Location: USA

Posted Dec 17, 2024

Nugget, an industrial-leading fun-loving direct-to-consumer play company, is looking for an experienced CRM contractor to lead their email marketing efforts. The role involves managing email campaigns, optimizing workflows, and ensuring consistency in email communication. The successful candidate will have a strong background in email CRM management and be able to work collaboratively to deliver results.

Senior Manager - Workforce Strategy & Experience

Company: Restaurant365

Location: USA

Posted Dec 17, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and backoffice operations. They emphasize empowering team members, continuous improvement, and best-in-class services. The company seeks a dynamic Senior Manager for Workforce Strategy and Workplace Experience to lead various HR initiatives, including offshoring, contingent workforce management, headcount planning, and organizational optimization. The role requires a Bachelor's or Master's degree in HR, Business Administration, or a related field, along with 8+ years of experience in workforce management, real estate management, or related HR functions. The successful candidate will have strong leadership, analytical, and project management skills, as well as a deep understanding of global HR practices and labor laws.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application, as well as integrations with other systems. The successful candidate will have 3-5 years of experience with Zuora recurring billing software, a minimum Bachelor's degree, and strong technical and communication skills.

Senior Product Manager - Groove Workflows

Company: Clari

Location: USA

Posted Dec 17, 2024

Clari's Revenue platform offers forecasting accuracy and visibility from sales reps to the board room, helping to spot revenue leaks and answer if they will meet, beat, or miss their sales goals. Leading companies like Okta, Adobe, Workday, and Zoom use Clari for revenue accuracy and precision. The next generation of revenue excellence is here, ready to help you achieve remarkable results.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages