Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director - Revenue Enablement

Company: Degreed

Location: USA

Posted Dec 14, 2024

The Director of Revenue Enablement role at Degreed involves leading efforts to execute a field enablement strategy, working closely with global Sales, Product, and Product Marketing teams. The role requires designing, developing, and delivering training content and programs, as well as partnering with GTM leadership to prioritize needs and plan related content. The Director will also manage programs for new hire bootcamp, ongoing education, and sales-specific product education. They will collaborate with revenue leadership to identify knowledge and skills gaps, and design virtual live training on sales topics. The role also involves scaling the Sales new hire onboarding program, designing and delivering a measurement framework for Enablement programs, and partnering with revenue operations to source and implement technologies that drive productivity. The Director will plan and execute on events to improve revenue organization productivity.

Onboarding Manager

Company: Mercury

Location: USA

Posted Dec 14, 2024

Mercury is a financial technology company that is expanding its team to support its growth. The company is looking for an Onboarding Manager to join their team and help manage a team of specialists, create efficient processes, and ensure the team is supported to tackle day-to-day challenges. The role requires leadership experience, the ability to work autonomously, and a strong ownership mindset. The total rewards package includes base salary, equity, stock options, and benefits.

Financial Analyst I (FP&A)

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company looking for a Financial Analyst to join their Financial Planning and Analysis team. The role requires strong critical thinking, analytical skills, and the ability to work independently and as part of a team. The ideal candidate will be a self-starter, take initiative, and excel at handling ambiguity. The position offers a salary range of $66,560 - $81,000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Director of Enterprise Operations

Company: Upwork

Location: USA

Posted Dec 14, 2024

Upwork is a global work marketplace that empowers companies and talent to work together in innovative ways. They serve a wide range of clients, from small startups to large Fortune 100 enterprises. The company is focusing on enabling large organizations to access the best talent, streamline workforce management, and drive business outcomes. The Director of Enterprise Operations role involves establishing, managing, and optimizing processes, tools, and team effectiveness to drive revenue generation. The role requires strategic process improvements, data-driven decision-making, and a focus on AI-first revops. The company is a remote-first organization with physical offices in San Francisco and Chicago, and they value trust, risk-taking, customer focus, and excellence.

Software Team Manager

Company: Nextech

Location: USA

Posted Dec 14, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are an equal opportunity employer with a commitment to diversity, seeking talented individuals in software engineering, finance, accounting, customer support, and business development. The Software Team Manager is responsible for guiding software development teams, managing projects, and ensuring high product quality.

Business Value Engineer

Company: Grafana Labs

Location: USA

Posted Dec 14, 2024

Grafana Labs is seeking an experienced Business Value Engineer to join their successful Sales and Solutions Engineering team. The role involves defining and unifying Grafana's value proposition, collaborating with cross-functional teams, and partnering with leadership to align value narratives. The OTE range for this role is $220,000 - $260,000.

People Business Partner

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. The company values empowering team members, producing top-notch results, and elevating skills. They are constantly evolving and improving to be and remain the best in class. The role involves strategic and operational involvement in human resource disciplines, delivering business objectives, and providing coaching and counsel to strengthen senior leadership teams. The individual will also support various IT, product engineering, and technology organizations. They will add value by developing and executing holistic workforce strategies, identifying issues, and providing proactive solutions to match people strategies to business strategies.

Data Engineer

Company: Shift5

Location: USA

Posted Dec 14, 2024

Shift5 is a rapidly growing scaleup specializing in cybersecurity, predictive maintenance, and compliance for operational technology (OT) systems. They are seeking a Data Engineer to join their team, focusing on building data processing, storage, and integration pipelines, and creating solutions that utilize AWS cloud services. The company aims to save lives by providing real-time alerting and historical trends to ensure mission readiness and cyber survivability.

Senior IT Project & Operations Planning Manager

Company: Oura

Location: USA

Posted Dec 14, 2024

Oura is a growing company focused on helping people live healthier and happier lives. They are looking for a Senior IT Project and Operations Planning Manager to coordinate resources, schedule, and align priorities across all IT Operations team activities. The role involves strategic planning, resource allocation, shaping delivery standards, and mentoring team members. The company values collaboration, transparency, and continuous improvement.

Quality Support Fleet Engineer

Company: May Mobility

Location: USA

Posted Dec 14, 2024

May Mobility is a company that develops and deploys autonomous vehicles powered by their innovative MultiPolicy Decision Making technology. They aim to create a safer, greener, and more accessible world by bridging public transit gaps and moving people safely and easily. The company has given over 300,000 autonomous-enabled rides to real people around the globe and is hiring people who share their passion for building the future.

Chief of Staff

Company: LearnLux

Location: USA

Posted Dec 14, 2024

The role of Chief of Staff at LearnLux involves driving organizational alignment, optimizing internal operations, and supporting strategic initiatives. The individual will work closely with the CEO and COO, develop and implement organizational best practices, lead key meetings and events, and manage high-impact projects. The role is essential for ensuring LearnLux operates at its highest potential.

Solutions Engineer Operations Manager

Company: Grafana Labs

Location: USA

Posted Dec 14, 2024

The text describes a job opening for a Manager of Sales Operations at Grafana, a GTM organization. The role involves partnering with the Solutions Engineering team, driving planning and operational capabilities, and running special GTM projects. The candidate should have experience in strategy and operations consulting, enterprise sales, and data visualization. They should also have experience working remotely with an international team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages