Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Software Engineer - Frontend, Site Discovery

Company: Webflow

Location: USA

Posted Dec 14, 2024

Webflow is seeking a Senior Frontend Engineer to build next-generation tooling for customers, enabling them to make their sites discoverable to users via modern search engines. The role offers a competitive cash compensation package, remote work opportunities, and a focus on employee growth and wellness. Candidates should have 5+ years of experience as a FEUI engineer and be proficient in advanced React and CSS patterns.

Sales Director - Growth (eCommerce, Retail, & CPG)

Company: StackAdapt

Location: USA

Posted Dec 14, 2024

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a dynamic Sales Director to lead a team and drive expansion across key verticals and industries. The role offers a competitive salary, 401K matching, and various benefits. StackAdapt is a diverse and inclusive team with a supportive workplace and high-performing campaigns.

Staff Software Engineer - Ruby Infrastructure

Company: Gusto, Inc.

Location: USA

Posted Dec 14, 2024

The role of a Staff Engineer on the Product Infrastructure RubyRails team involves working on developer productivity improvements at the core of the language and framework Gusto uses for its main applications. The team, with a charter focused on Developer Productivity, seeks to improve it through their work on tools, systems, and organizational processes. The ideal candidate has 6+ years of experience with software development and architecture using RubyRails, experience in building tooling, and great communication skills.

Sales Development Representative - New Business ISV

Company: Twilio

Location: USA

Posted Dec 14, 2024

Twilio is seeking a New Business ISV Sales Development Representative to join their team. The role involves generating qualified leads, building creative outreach programs, and developing strong relationships with prospective customers. The successful candidate will be responsible for a quota of qualified new business opportunities on a quarterly basis and align closely with Account Executives to build a prioritized list of accounts to target. The role is remote and based in the US with approximately 5 travel anticipated.

Senior AI Solutions Engineer, Pre-Sales

Company: Weights & Biases

Location: USA

Posted Dec 14, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are hiring an AI Solutions Engineer to work with sophisticated ML teams, uncovering their needs and improving workflow. The role involves demonstrating Weights and Biases functionality, designing and executing proof of values, and securing technical success. The company values machine learning experience, customer orientation, and collaboration with top ML companies.

Sales Development Representative

Company: Hostaway

Location: USA

Posted Dec 14, 2024

Hostaway is seeking a Sales Development Representative to join their team and drive growth in the North American market. The role involves researching and identifying potential clients, conducting outbound prospecting activities, engaging with prospects, collaborating with the sales team, and maintaining CRM records. The company offers competitive compensation, remote work, equity, professional growth, annual paid leave, and a dynamic team culture.

VP of Design & Creative

Company: Podium

Location: USA

Posted Dec 14, 2024

The role involves leading the product design and user experience function at Podium, working closely with engineering and product teams to create intuitive and impactful user experiences. The VP Design & Creative will oversee brand and creative initiatives, shape and drive the vision for user-centric product design and experience, and establish processes and tools to scale the team and product offerings.

Solutions Architect

Company: Keyfactor, Inc.

Location: USA

Posted Dec 14, 2024

The Solutions Architect role at Keyfactors involves guiding enterprise customers through implementing and integrating Keyfactors solutions, working directly with customers to install software components, and providing input into the products strategic roadmap. The position is based in the United States and can be performed remotely. Responsibilities include assisting customers in designing and implementing solutions, leading design workshops, ensuring customer preparation, implementing solutions using a collaborative approach, and promoting continuous improvement. The ideal candidate has 5-7 years of experience in customer-facing technical roles within large enterprise IT environments.

Long-Range Planning Manager

Company: Dropbox

Location: USA

Posted Dec 14, 2024

The role of a finance manager in Dropbox involves long-range planning, managing the three-year financial plan, and driving business decisions aligned with long-term financial goals. The role is cross-functional, requiring collaboration with various finance teams. The ideal candidate should have strong analytical skills, experience with financial modeling, and a desire to learn and grow.

Human Resources Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

This is a job description for a Human Resource Manager role at LearnLux, a remote-first company focused on workplace financial wellbeing. The role involves owning key aspects of people operations, talent acquisition, employee engagement, and HR strategy. The ideal candidate should have 4+ years of experience in talent acquisition or HR, with experience managing HR processes and knowledge of HR best practices, compliance, and diversity & inclusion strategies. The company offers medical, dental, and vision insurance, 401k, mental wellbeing support, financial wellbeing through LearnLux, equity for full-time employees, paid vacation and sick leave, paid sabbatical, a supportive inclusive team culture, and opportunities for continuous learning and growth. The company is committed to fostering an environment that embraces diversity and inclusion.

Senior Manager - Business Affairs

Company: R/GA Careers Page

Location: USA

Posted Dec 14, 2024

The RGA Content Team is seeking a Senior Business Affairs Manager to manage fiscal and legal client responsibilities across simultaneous content productions. The ideal candidate is interested in creating unique content and supporting a department that will develop unprecedented work. The role involves talent and partner contracting, legal and rights management, production oversight, talent and budget management, music and licensing, and collaboration and record-keeping.

Product Manager - Passage

Company: 1Password

Location: USA

Posted Dec 14, 2024

1Password is seeking a customer-obsessed product manager to lead the development and execution of features related to authentication, user management, and developer experience. The ideal candidate should have experience in product management, particularly in authentication, identity, or developer tools, and a strong understanding of modern tech stacks and developer preferences. The role offers a competitive salary, benefits, and the opportunity to work in a dynamic, collaborative environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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