Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Contributing Faculty BSN Tempo Nursing

Company: Adtalem Global Education

Location: USA

Posted Dec 13, 2024

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the US and other countries. They offer more than 100 online degree and certificate programs for students pursuing a bachelor's, master's, doctoral, or certificate. The university has graduated over 174,000 students and is accredited by the Higher Learning Commission. The role is remote if you live over 50 miles from Adtalem offices. The faculty subject matter experts (SMEs) are student-facing faculty roles, responsible for serving as the central academic content support for Tempo Learning students. They hold weekly office hours, respond to student questions, and use detailed rubrics to validate student assessment. They also play a crucial role in the development, review, and ongoing improvement of the CBE curriculum.

Trust & Safety Operations Lead

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The text describes the Operations Excellence team within Eventbrite, their role in building a team obsessed with creating the best experience for creators and attendees, and the Trust and Safety Operations Lead's role in maintaining platform integrity and ensuring operational excellence. The team focuses on trust, security, and support, and the lead is responsible for resolving complex trust and safety issues, driving proactive measures to prevent platform abuse, and leading the integration of new products into operational workflows.

Senior Solutions Engineer - Corporate (MMK)

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is seeking a Senior Solutions Engineer to inspire corporate and mid-market customers by helping them understand the art of what's possible with the Webflow platform. The role involves uncovering customer business and technical priorities, influencing product direction, and championing the customer voice. The cash compensation range for this role depends on the cost of labor in the geographic area, with figures ranging from $153,000 to $220,000 in USD for workers in the United States (Zone A and B) and $174,000 to $220,000 in CAD for workers in Ontario and British Columbia, Canada. Benefits include equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends. The role requires 3+ years of SaaS technical presales experience, a consultative approach, experience with solution and value selling, and excellent coaching, writing, and presentation skills.

Onboarding Manager - Weekend Coverage

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company building a banking stack for startups. They have grown to over 100,000 startups and small businesses since launching in 2019. They are looking for an Onboarding lead to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and overseeing project execution. The company is a financial technology company, not a bank, and provides banking services through Choice Financial Group and Evolve Bank & Trust®.

Account Manager

Company: Myriad360

Location: USA

Posted Dec 13, 2024

The text describes a role as an Account Manager for Myriad360, a company that values empathy, problem-solving, and continuous improvement. The role involves managing customer quoting and ordering, building relationships with clients, and contributing to the company's mission of challenging and enabling employees to achieve great things.

Practice Manager - Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 13, 2024

The role of a Practice Manager in the Data Science AI and ML practice at Rackspace involves being a subject matter expert, leading projects, managing direct reports, and acting as a leader within the practice. The manager will be technically focused, understand business planning, and provide tactical scope to business representatives. They will educate customers on data science and AI solutions, help with cloud migrations, and lead deep solutions and architectural discussions. The manager will also collaborate in setting up go-to-market strategies, travel up to 50% of the time, and foster an aspirational working culture within the team.

Senior Staff Software Engineer - Storage

Company: Reddit

Location: USA

Posted Dec 13, 2024

The Storage Infra team at Reddit is seeking a Senior Staff Software Engineer to solve large-scale storage infrastructure problems. Reddit, with over 50 million daily visitors, is a community of communities where people can engage in various interests. The role involves contributing to the team's long-term technical strategy, refining and maintaining data storage infrastructure, owning infrastructure managed and self-hosted, and mentoring other engineers.

Sales Development Representative

Company: Newsela

Location: USA

Posted Dec 13, 2024

The role of a Sales Development Representative (SDR) at Newselas involves supporting aggressive growth by researching, prospecting, and qualifying leads. The SDR will collaborate with the Sales organization to inform strategy and process, and will be the initial point of contact with prospects. The role requires 1+ year of lead generation or inside sales experience, and the SDR will use their Salesforce and sales process training to manage a pipeline and meet team goals. The compensation includes a base salary, target commission, and incentive stock options.

Senior Brand Media Manager

Company: Gusto, Inc.

Location: USA

Posted Dec 13, 2024

The role involves strategizing, executing, and optimizing best-in-class brand media campaigns to drive brand awareness and customer acquisition metrics. This includes developing media resource allocation, owning campaigns from end-to-end, driving development of target audience and consumption habits, managing budget, and driving continuous improvements. The role also involves leading media agency partners, driving reporting on campaign effectiveness, and working closely with internal teams.

Principal Finance Analyst, Corporate Finance

Company: MeridianLink

Location: USA

Posted Dec 13, 2024

The Corporate Finance team is seeking a finance professional to provide financial and strategic insights to drive decision making and support all Corporate Finance processes. This is an excellent opportunity to join a dynamic organization in an impactful role with frequent interaction with leaders across the business. The ideal candidate will have proven experience in financial analysis, business planning, and reporting. The role is 100% remote and highly visible. Responsibilities include preparing and managing monthly Corporate reporting and forecasting processes, analyzing drivers of financial performance, and providing strategic partnerships to key stakeholders. The successful candidate will possess a strong understanding of financial statements, business judgment, and a collaborative working style.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Director, Sales Operations

Company: Hitachivantaracorporation

Location: USA

Posted Dec 13, 2024

The text highlights the importance of data in driving business results and the role of a Strategic Sales Operations Partner in achieving market share, revenue, and margin goals. The position requires a blend of technical and business skills, experience in sales operations and strategy, and the ability to manage multiple projects and priorities. The expected base salary range is $130K-$150K.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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