Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Learning & Experience Program Manager

Company: Restaurant365

Location: USA

Posted Dec 13, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and backoffice operations. The company values empowering team members, continuous improvement, and creating high-impact experiences. The Program Manager Learning & Experience role involves designing and executing scalable people programs, driving employee growth, and fostering community engagement. The ideal candidate is a creative problem solver with experience in PMO, learning and development, performance management, or career development.

Senior Corporate Counsel

Company: Impossible Foods

Location: USA

Posted Dec 13, 2024

Impossible Foods is seeking a Senior Corporate Counsel to handle various aspects of the corporate team, with a focus on international subsidiary management, corporate expansion, treasury, state and blue sky compliance, international board and governance, equity administration, and other general corporate transactions. The role offers a competitive salary range, equity, benefits, and a bonus plan.

Support Engineer

Company: Entersekt

Location: USA

Posted Dec 13, 2024

The text describes a job posting for a Support Engineer at Entersekt, a company that provides mobile authentication, app security, and payments enablement technology. The role involves managing technical inquiries, troubleshooting complex issues, and working closely with clients and developers to provide exceptional client communications. The ideal candidate should have a problem-solving skill, a passion for technology, and excellent communication skills.

Senior Site Reliability Engineer

Company: Rubrik

Location: USA

Posted Dec 13, 2024

The text describes a role in Information Security at Rubrik, a company committed to diversity, equity, and inclusion. The role involves building and managing security solutions, managing security technologies, and ensuring data governance and sharing relationships with third parties. The position carries special Security and Privacy Responsibilities for protecting the US Federal Governments interests.

Staff Product Designer - Banking Experience

Company: Mercury

Location: USA

Posted Dec 13, 2024

George Nelson's Kirkpatrick House, designed in the 1950s, is a long-lasting piece that prioritizes livability over appearance. Mercury, a financial technology company, is looking for a staff product designer to help define and shape their core banking products. The role involves collaborating with cross-functional partners, working on improving the customer experience, and designing banking experiences that scale seamlessly.

Lead, QA Automation

Company: AssistRx

Location: USA

Posted Dec 13, 2024

The text describes a role for a QA Automation Engineer with extensive experience in test delivery, RESTful web services, and microservice architecture. The candidate should have strong communication skills, be a team player, and have experience in Atlassian tools like JIRA and Confluence. They should also have expert-level understanding of test automation frameworks and experience with API testing. The role requires building test frameworks, reviewing workflows, and leading a team. The company offers a supportive environment, competitive pay, and benefits.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Senior Solutions Engineer to join their remote team. The role involves partnering with Account Executives to execute presales activities, becoming an expert in Segments products, leading technical evaluations with prospects, and acting as a trusted advisor to customers. The company values diverse experiences and encourages applicants with alternative experiences to apply. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings.

Creative Director

Company: Upwork

Location: USA

Posted Dec 13, 2024

Upwork is a global work marketplace that serves businesses and individuals, with a focus on creative roles. The Creative Director position involves leading a team to define the brand voice and character, driving strategic alignment, and elevating the Upwork brand. The role requires leadership across art and copy disciplines and driving integrated creative strategies.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Director - Data Infrastructure

Company: 1Password

Location: USA

Posted Dec 13, 2024

1Password is looking for a senior organizational leader to manage their Data Infrastructure organization, which includes data platform, data engineering, and analytics engineering. The ideal candidate should have experience leading large teams of managers and data engineers, have a passion for building inclusive and collaborative teams, and have over 5 years of experience managing engineers, including at least 3 years of managing managers. They should also have experience managing multiple engineering teams and delivering projects that span multiple teams. The candidate should be able to interact with internal customers and help translate their feedback into actionable tooling requests. They should have a strong understanding of the tools and processes used in modern data environments and excellent written and oral communication skills.

Senior Machine Learning Engineer

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Senior ML Engineer will be responsible for building and scaling the LiftIQ Marketing Experimentation and Optimization Platform. They will collaborate with cross-functional teams and stakeholders to ensure business acceptance of models, metrics, visualization, and experiment performance. The role requires strong programming skills in Python, Spark, and expertise in Machine Learning Algorithms and Techniques. The candidate must have 5+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. They should also have experience leading technical teams and managing stakeholders.

Sr. Program Manager, Compounding

Company: Himshers

Location: USA

Posted Dec 13, 2024

Hims amp Hers Health Inc is a leading health and wellness platform on a mission to help the world feel great through better health. They are revolutionizing telehealth for providers and their patients alike, offering nonprescription products and access to highly personalized prescription solutions for various conditions. The role described is for project-based work as a Senior Program Manager Compounding, responsible for supporting all Hims amp Hers RX compounded drug product launches across the organization.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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