Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Director of Engineering - Growth Engineering

Company: hims & hers

Location: USA

Posted Dec 13, 2024

The text describes a pivotal leadership role at Hims and Hers, where the Senior Director of Engineering for the Category team will lead a team to develop and maintain consultation flow experiences across various product categories. The role involves working closely with cross-functional teams, driving high-impact initiatives, and contributing to the development of overall department strategy. The candidate should have 15+ years of relevant work experience in software engineering, strong understanding of modern web technologies, and proven experience in building and managing multiple high-performing teams.

Staff Security Engineer

Company: Olo

Location: USA

Posted Dec 13, 2024

Olo is seeking a skilled security professional to strengthen their defenses and safeguard systems that allow people to order food quickly and securely. The role involves identifying risks, transforming them into opportunities for improvement, and designing and implementing robust security measures. The ideal candidate should have experience in Blue or Purple Team roles, threat detection automation, and building secure by design systems.

Senior Manager - Infrastructure Engineering (Developer Tooling)

Company: Scribd

Location: USA

Posted Dec 13, 2024

Scribd is looking for a Senior Engineering Manager for Developer Tooling to lead a team focused on improving the development experience and productivity of engineers at Scribd. The role involves driving technical strategy, identifying and addressing tooling gaps, leading innovation in developer tooling, and collaborating with engineering leaders across Scribd. The successful candidate will have experience with Ruby on Rails, Golang, JavaScript, TypeScript, AWS Cloud Infrastructure, ECS, EKS, Infrastructure as Code (Terraform), and various tools like Datadog, Sentry, Github, and CDNs.

Manager - Learning and Talent Development

Company: Impossible Foods

Location: USA

Posted Dec 13, 2024

Impossible Foods is a US-based company founded to transform the global food system and reduce the impact of climate change by making delicious, nutritious, and sustainable meat, fish, and dairy from plants. They are building a team of mission-driven individuals to contribute to saving the planet. The company is looking for a Manager of Learning and Talent Development to design and implement learning strategies, manage training programs, and develop employees' skills and knowledge. The role also involves talent management, people analytics, and project management. The position is full-time with a base salary range of $88,500 to $113,000, plus equity, benefits, and a bonus plan.

Senior Technical Support Specialist

Company: Signifyd

Location: USA

Posted Dec 13, 2024

The job posting is for a Senior Technical Support Specialist to join Signifyds Customer Support team. The role requires both conversational and advisory support, as well as tactical and operational support. The ideal candidate should have 7+ years of experience in customer-facing technical support environments, preferably in e-commerce, antifraud, or payments-related domains. They should have extensive experience with querying and scripting tools, and be able to convey technical concepts to both technical and non-technical stakeholders.

Content Marketing Specialist

Company: Pax8

Location: USA

Posted Dec 13, 2024

The Content Marketing Specialist Americas at Pax8 is a vital role in creating high-quality engaging content that aligns with the brand and business goals. The ideal candidate is a detail-oriented writer with a passion for storytelling and a knack for translating complex concepts into clear impactful content.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Marketing Operations Specialist

Company: StackAdapt

Location: USA

Posted Dec 13, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for a Marketing Operations Specialist to join their expanding team. The ideal candidate will manage end-to-end reporting and analytics for StackAdapt's marketing team and play a critical role in providing insights and recommendations on major marketing decisions.

Senior Product Manager - Nutrition and Meal Delivery

Company: Futurhealth

Location: USA

Posted Dec 13, 2024

The text is a job description for a Senior Product Manager position in the food and nutrition domain. The role involves product management, food sourcing, product development, customer advocacy, and market analysis. The ideal candidate should have over 5 years of product development experience, a strong background in nutrition and meals, and experience launching products at scale in an agile environment.

Engineering Director

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The Engineering Director for Consumer Discovery at Eventbrite will lead a team to develop innovative algorithms and user-centric features, ensuring Eventbrite remains a leading platform for discovering and attending live experiences. The role involves building strong leaders, recruiting top engineering talent, and driving transformations in products and teams. The candidate should have leadership experience, previous experience leading engineering teams, and a strong collaborative and communicative skillset.

Sr. Counsel - Securities and Governance

Company: Pinterest

Location: USA

Posted Dec 13, 2024

This job posting is for a Senior Legal Counsel position at a growing company, Pinterest. The role involves providing legal advice, managing SEC filings, advising on corporate governance, and supporting the Board of Directors. The ideal candidate has 10+ years of corporate law experience, strong knowledge of SEC regulations, and a positive business-focused attitude.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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