Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Cloud Engineer

Company: Life360

Location: USA

Posted Dec 12, 2024

Life360 is a Remote First company with a mission to keep people close to the ones they love. They offer a range of services including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 77 million monthly active users across more than 170 countries. They are looking for a Staff Cloud Engineer to join their team and play a pivotal role in establishing several new teams in the EMEA region.

Sales Operations Analyst

Company: Springhealth

Location: USA

Posted Dec 12, 2024

Spring Health is a company with a mission to revolutionize mental healthcare by removing barriers and providing precision mental healthcare. They have partnerships with over 450 companies and have raised capital from prominent investors. The company is currently valued at $33 billion and is looking for a Sales Ops Analyst to create reports, deliver insights, and support the sales team.

Professional Services Consultant- Federal

Company: Cribl

Location: USA

Posted Dec 12, 2024

Cribl is seeking a Professional Services Consultant to help customers extract valuable data from discardable data and uncover more value from their Cribl journey. The role involves demonstrating technical leadership, leading complex customer engagements, and enhancing Cribl's learning ecosystem. The ideal candidate has at least 5 years of hands-on experience in technical consulting or big data analytics, extensive expertise in deploying and managing cloud environments, and proficiency in various big data analytics tools.

Onboarding Manager - Weekday Coverage

Company: Mercury

Location: USA

Posted Dec 12, 2024

Mercury, a financial technology company, is seeking an Onboarding Manager to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and ensuring the team can adapt to a changing environment. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Kafka Administrator

Company: Softheon

Location: USA

Posted Dec 12, 2024

The text describes a job posting for a Senior Kafka Administrator at Softheon. The ideal candidate will be responsible for managing and troubleshooting Kafka clusters, implementing industry best practices for disaster recovery, monitoring, and securing Kafka environments. The role requires high-level technical expertise in ensuring the stability, security, and efficiency of Kafka environments. The candidate will also collaborate with development teams to optimize Kafka's performance, maintainability, reliability, and scalability. The position offers a comprehensive benefits package, including base compensation up to $130,000, work-from-home options, excellent benefits, and more.

Senior Director, Data Science

Company: Dropbox

Location: USA

Posted Dec 12, 2024

This is a ground floor opportunity for a Senior Director of Data Science to lead a new division at Dropbox, build a data-informed culture, and have a significant impact on key business decisions. The role involves leading a team of top-tier data scientists, partnering with cross-functional leadership, and driving the future direction of the new initiative.

Global Vice President - Commercial Sales

Company: Sprout Social

Location: USA

Posted Dec 12, 2024

Sprout Social is seeking a Global Vice President of Commercial Sales to lead their worldwide commercial sales team and drive growth in this critical segment of their business. The ideal candidate will have a deep understanding of global markets, experience with SaaS sales, and a track record of fostering cross-functional collaboration to deliver exceptional business outcomes.

LPN Virtual Patient Monitoring

Company: Corewell Health

Location: USA

Posted Dec 12, 2024

The Virtual Nurse position at Corewell Health is a remote nursing care role that requires an Associates Degree Nursing or Bachelors Degree Nursing, 3 years of relevant experience, and specific certifications. The role involves providing high-quality remote nursing care, collaborating with bedside RNs, and supporting patient and family education. The position offers comprehensive benefits, an on-demand pay program, discounts, and optional identity theft protection. The team is committed to providing a safe environment, drug-free workplace, and reasonable accommodations. Corewell Health advocates for diversity, equity, and inclusion.

Executive Assistant

Company: Upstart

Location: USA

Posted Dec 12, 2024

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. They have a mission to enable access to effortless credit based on true risk. The company has a remote-friendly work environment with offices in San Mateo, California, Columbus, Ohio, and Austin, Texas. The Administrative Assistant role involves providing vital support to the GM of Servicing and the broader servicing team, ensuring smooth day-to-day operations. The role requires managing complex travel itineraries, handling expense reporting, and supporting onsite planning and execution.

Senior DevOps Engineer

Company: Sigma Software

Location: USA

Posted Dec 12, 2024

The company is seeking a Senior DevOps Engineer to lead the development of a high-performance, low-latency mobile advertising platform that operates in a cookieless and IDless environment. The project involves using state-of-the-art machine learning and DevOps practices to build and maintain a hybrid infrastructure comprising AWS and on-premises environments. The ideal candidate should have at least 5 years of experience as a DevOps Engineer, strong datacenter experience, and expertise in Ansible, AWS, Kubernetes, and other related technologies.

Accountant

Company: Vida

Location: USA

Posted Dec 12, 2024

Vida is a virtual health clinic that provides personalized on-demand health coaching and programs from experienced healthcare providers. They focus on managing chronic cardiometabolic conditions and achieving lifestyle health goals. Vida combines advanced technology with top-notch healthcare providers to break down barriers and enable employees to live their healthiest lives. They are trusted by Fortune 1000 companies, major national payers, and large providers.

Senior Product Designer II

Company: Wistia

Location: USA

Posted Dec 12, 2024

Wistia is a video marketing software company that offers a platform for recording videos, hosting webinars, editing, and organizing videos, as well as measuring performance. They are looking for a Senior Product Designer II to lead design for their recording software, which will enable users to record videos remotely with a team or independently, and collect recordings from collaborators. The role involves collaborating with cross-functional teams, shaping the future of the Records product, and upholding values for inclusive design.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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